No one should believe anything this bank states even if you have it in writing. I was advised to move forward on a new home build with a well deserved Pre-Approval. I had a written promise from an underwriter that this loan is assured even with being 2 months short of a 2 year job history (my only obstacle). I went forward with the new home build and now 10 months later the home is complete and upon receiving the letter of occupancy from the builder, I have likewise received news that the loan has now mysteriously been declined. They had no problem charging the 475$ to do the appraisal at my expense, but yet declined my loan. I have great credit, no debt, a great income, assets and 20% down. Nothing has changed and even the appraisal came well above the purchase price. No explanation no apology just a a simple "sucks to be you". Now days away from closing and no loan I am forced to find a solution and fast. The bottom line is that this bank and it's underwriter set me up to fail. The irony of this is that my uncle is a well known politician that's defends banks and their effort to regain control over risk. I was able to get his unbiased view and to put it as he stated it "they screwed you over"
DO NOT USE THIS BANK FOR ANY PURPOSE!! They are misleading and do not keep their word!
I started with this bank many many years ago when it was originally Ohio Savings Bank in the Cleveland area. Eventually it became AmTrust and then New York Community Bank changed it back to Ohio Savings when it acquired AmTrust.
NYCB has been very poor. The phone service is ok, but not good. They have been incredibly slow to modernize their Web site, add Web services, and barely offer mobile access. At some point they even changed the URL, but the old one was still active. I couldn't figure out why I couldn't login to my account for awhile because they never posted a note or redirected to the new location. I had to call to find out about this and the rep said something along the lines of, "Well, we can only do so much." Way to set the bar at the bottom rung.
When I wanted to setup an investment account at a branch, the account administrator was late both times. The second time I waited about an hour and no one bothered to let me know what was going on.
I've stayed because I'm a sucker and I feel bad giving up on accounts I've had for so long, but I'm finally cutting ties. I'd advise you to stay away.
They never pay my taxes out of my escrow on time or for the right amount. This is the THIRD year in a row they did this to me. DO NOT DO BUSINESS WITH THIS BANK. You will spend hours with their incompetent "customer service" and get nothing accomplished except for high blood pressure. They NEVER answer their phones and NEVER get back to you. I can't wait to refinance and move my loan to a different bank. The next time I buy or refinance, I will specify the loan cannot be sold to NYCB!