MyBankTracker rated New York Community Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I joined when they were my local credit union. As a CU, they were tops. As NY Community Bank, they were the worst.
The worst of the worst-- they failed to pay my mortgage to Wells Fargo. They claimed I wasn't authorized to pay my mortgage electronically, though I had done so for a decade. Had a 3-way conference call with NY Comm Bank, Wells, and me so Wells would hear the BS for themselves. After the phone call, Wells said they'd waive all late fees, charges and so on (due to NY Comm Bank's failure to transfer money), mail Wells a check and change banks.
There's more, but I won't bore you.
Had to change my password because MynyCB changed their Log-On System.
Went to my branch on Northern Blvd. in Jackson Heights, NY, 5 times. Called their tel# 877-786-6560 at least 3 times, and wrote one Contact-Us letter. Was still not able to get into my account. Found out myself, that it only worked on SAFARI, and NOT on FIREFOX. However, I still can not get in with my I-Pad, which only has SAFARI. Called again today and they suggested I sign up for Internet Explorer.
Now, I new that there was something very wrong with the log-in to Mynycb.
Internet Explorer is supposed to be phased out, so why should I now make it my primary browser? Why is their system not set up that I can get in on Firefox with my Apple computer? Why can't I get in on the I-Pad via SAFARI. Why does it take 5 to 10 minutes to reach a person on 877-786-6560? Why is your new system built on failing or obsolete or runner-up browsers? I have been with your bank at least 20 years and was very satisfied with the service. Lately, however, with all the renovations and "improvements" going on, with an ever-changing team of new employees, I am losing trust in this bank. I would be very grateful if MYNYCB could answer my questions, and/or advise me.
I just have one loan and only one loan with them . In one month they have not been able to setup my online banking correctly , have billed me twice on my mortgage within 3 days and at my last attempt to get help waited 29mns and 32 seconds resulting in not resolving my problem . My experience has really been horrible. I had to hang up but asked that they sent me a password reset, or call me with a new login but nothing has been done .