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MyBankTracker rated New York Community Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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New York Community Bank Customer Review

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Derrico's Profile Image

2 out of 5 marks

Reviewed by Derrico

Feb 12th 2012

It Takes A Month For Check Deposits To Clear For New Accounts

It took about an hour and a half to fill out paperwork for first account because service was so slow. As it is, it was my second visit because service was so slow the first time, i waited half an hour to open a new account. After the new account was opened, i deposit $1300 check. It did not clear in three days. I went to the bank to ask if there was a problem. They said that for new accounts it can take up to a month for a first check to clear. Wtf? Something about the routing number. This is totally unacceptable bs. I am intending to move to another bank asap as soon as this money clears and i can withdraw it.

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Other New York Community Bank Reviews

Eogiste's Profile Image

Reviewed by Eogiste

Nov 22nd 2014

1 out of 5 marks

Prejudice Treatment

The Islip {Pathmark} tellers treat minorities like criminals. They always demand id and give quiz questions to make a deposit and small withdrawal from their own bank account although the funds are available. This cross examination is performed every time a simple transaction is made. This is not the treatment exhibited to white customers. White customers are called by name and are serviced in a timely fashion without being crossed examined.

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Max_Power's Profile Image

Reviewed by Max_Power

Nov 15th 2014

1 out of 5 marks

Worst Website Ever

I'm an IT professional. I do EVERYTHING online. So, when a website such as NYCB's advertises 'going paperless', I never hesitate. Sign me up!!!

For the first time ever in my entire 20 years of using the internet, I'm reverting to paper statements.

I have three mortgages with NYCB and I signed up for paperless statements on all three. Here's the rub: You have access to a whopping 2 months worth of statements.....2 MONTHS!! After that, they are gone forever!!! Who designed this feature? Snapchat? At least with paper statements I can look through my mortgage's history.

That's just beginning. That's suckiness by design. The website itself is an abomination. 404 errors all over the place, all the time. It seems more links are broken than intact. Sometimes, it just refuses to load. I have a friend with a mortgage through them as well. She called once because she thought here computer was 'broken'. She said, "The nycb site just spins and spins. I think I have a virus." I told her "Nope, you don't have a virus, you have an account with NYCB. Their website is always like that."

Please PLEASE sell my mortgage to somebody else so I don't have to fight with your website anymore!

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