This bank might just be the worse bank anywhere.
I had an old AmTrust on-line bank account with a very minimal balance ($1.43 of residual interest after I had withdrawn all funds from the account years ago with the intent of it being closed). AmTrust was a decent operation and never charged any kind of account maintenance fees. Apparently, NYCB acquired AmTrust's accounts and then without notice they charged a $10 fee of some kind to the account. The first I knew about it was when they sent a letter telling me I was overdrawn on the account and that they were going to notify credit rating agencies, etc., etc. Had they simply notified my about what they were planning to do, I would have asked them to close the account - no problem. Instead, they claim I'm overdrawn, owe them money ($8.53) and threaten me.
Several calls to their customer service were useless in resolving the issue. Their customer service reps basically acknowledged that the situation was screwed up but they couldn't do anything and suggested that I had to write a letter to the "Retail Operations Department" to beg forgiveness for the fees and ask them to close the account.
I sent a couple of letters certified mail complaining about their handling of the situation and I finally got a letter saying they closed my account and saying they credited the account to bring it back to zero (in other words, they kept the $1.43 balance). There is no acknowledgement that they ever received my letters or that their letter is in response to my letters - so who knows what if anything they did with the credit agencies. Their letter goes on to say what wonderful products they have and invite me to call their Customer Contact Center "so we can provide you with the exceptional service you deserve". Seriously, that's what it said! What a bunch of fools. It's amazing to think that organizations this dysfunctional and out of touch with their customers actually manage to stay in business.
I went to set direct deposit back up with the bank again...
When I called the call center in Ohio they informed me that I had a small negative balance outstanding from 9/30/13 and that the account would close on 10/30/13 unless I paid the money.
I informed them that I was on a tight budget and that my direct deposit would hit on 10/31/13 and he said they would not close the account just go into one of the branches and they will assure no problems.
The assistant manager Carmen at the branch on Rt 9 in the Pathmark Old Bridge, NJ said she would speak directly to risk to make an exception to keep the account open and to close it Nov 1st if the money didn't hit or was covered.
On October 30th I went into the branch for another issue and she informed that the account would be closed and reopened on 10/31/13 by the risk department.
Risk apparently had no notes in regards to this.
Their branch in Monroe, NJ where I set up the account said they could not help me since I didn't deal with them directly on this matter.
I was a customer of NY Community Bank for nearly 33 years and I cannot how I was screwed over and treated.
I am considering suing the bank for emotional distress and aggravation caused by this since my paycheck was not received because they closed the account and now I have to wait from my employer to cut me a check.
i also have to open up a new checking account as well which is an inconvenience.
If there are any lawyers reading this that can help me please respond.
The customer service is piss poor- they tell you nothing when you are trying to pay, set up an electronic fund transfer, and no one is there to help you. Or they are, but no one gives you consistent and appropriate advice. Awful bank to have your mortgage with and don't even try to pay off your mortgage like a responsible person. Wow!