MyBankTracker rated Northern Trust based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
The security guard at your Chicago - Oak Street location at 4 pm on 7/28/14 needs to mind his business and do what he was hired to do. His offensive attitude towards dog owners will serve your customers well as I'm sure half your customers and/or their families are dog owners. I will be sure to share my experience with my high net worth dog owning neighbors. Have a good day.
I have banked with Northern Trust for 15+ years. In that time, I have had investment accounts, a mortgage, and a home equity line of credit. Their investment performance was sub-par, so I moved my investments to a Money Manager. My home equity line of credit is up for renewal (and I am not under water with it. far from it.) and they suddenly are demanding that I have $2 million dollars of invest-able assets held with them before they will renew the line of credit. It doesn't matter that I have my personal banking with them, that I pay the line down every month, and that I have been their loyal customer for 15+ years. I'm being blackmailed or tossed out like so much garbage. Terrible customer relations.
Unprofessional, rude, and poor customer service provided to us by Jane Nuggent. Afterwards, to top it all off, the branch manager, Henry Boice, tries to force my husband and I to shut our accounts since we weren't "satisfied with the level of service". Glad this bank employs unprofessional, incompetent, and useless employees who refuse to assist you or add any value, but simply sit and surf the web all day. We took our hundreds of thousands to Chase. Henry Boice, as a business professor myself, you do a great job warding off employees! Thanks for allowing us to chose Chase to store our hundreds of thousands of dollars. Northern trust and their incompetent employees don't deserve to utilize our cash.