Northwest Savings Bank has become very difficult to work with on mortages/loans. Their processing time has slowed down and it now takes up to 60 days for them to close on a real estate loan. Another problem for the consumer/customer and real estate agents is the bank losing paperwork, buyers are asked to re-submit documents for a second time and in some cases a third time. The loan officer/managers are poor on communicating with all the parties involved with the loan. Over all I think the bank now take the "I don't care attitude". What I don't understand is that NWS is spending a lot of money on advertising to get new customers but yet they don't take care of the ones they all ready have and it is time for the customer to stop using this bank and look for a better one which there are many available.
GREAT BANK .WARM FRIENDLY SMALL TOWN ATMOSPHERE "WERE EVERYONE KNOWS YOUR NAME, THE QUALITY OF SERVICE FROM THE TELLERS THE MANAGERS, AND EVEN THE SECURITY GUARDS IS EXCELLENT. I HIGHLY RECOMMEND THIS BANK,
I've been a customer for 10 years. I've never had a problem or issue with them and if I had to call, their customer service was great. Their fraud team does an excellent job of watching your account too for unauthorized transactions. Online banking is very easy and it only takes a day for a transfer to process. Their ATM's have gotten better as you now have "user preferences" so you can customize your transactions. Very convenient!
My only wish was that their rates were better. Their savings rate is better than most banks in the Lancaster, PA area, but I would love to get a more competitive savings account rate. Overall, I'd recommend them!