MyBankTracker rated Northwest Savings Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Northwest Savings Bank has become very difficult to work with on mortages/loans. Their processing time has slowed down and it now takes up to 60 days for them to close on a real estate loan. Another problem for the consumer/customer and real estate agents is the bank losing paperwork, buyers are asked to re-submit documents for a second time and in some cases a third time.
The loan officer/managers are poor on communicating with all the parties involved with the loan. Over all I think the bank now take the "I don't care attitude". What I don't understand is that NWS is spending a lot of money on advertising to get new customers but yet they don't take care of the ones they all ready have and it is time for the customer to stop using this bank and look for a better one which there are many available.
Northwest refuses to support there customers unless it's their own banks fault! They don't believe in helping out customers when sometimes it's not even the customers fault. For example a double charge at a retail store or a auto withdraw from a loan that was an error on a different party!
Last weekend they updated their systems which threw out a glitch in everyone's checking accounts. It gave me $970, when I should have had $200. No problem, I messaged customer service online and just went from my transactions and pending transactions list to get my balance of $200. I went to the ATM to withdrawal $100 so I didn't have to use my card all day until they fixed glitch. Turns out, they weren't updating their transactions either. So I wound up being in the hole $67. Customer service said they were waiving overdraft charges because of their error. My paycheck hit and I was charged 8 overdraft fees of $31 apiece. With that I was in the hole over $300 and after my paycheck still negative $19, so probably more overdraft fees. I have been on the phone with customer service explaining, and they are trying to make it sound like they did nothing wrong. Probably trying to get some money back because other customers probably pulled out all their money during the glitch.