I needed a private account to keep my money without having anyone knowing about it, and my dad told me to go with Old National Bank. I went in and sat there for 20 minutes while the workers there walked around and told eachother stories about their weekend, I decided to stand up and leave and the lady called me in saying she would take care of me, so i gave it another go and went in. Got all my papers done and she asked me if i wanted a debit card. i said yes and i had to fill in another agreement sheet (note this).
A month later I haven't received my card yet and my boyfriend told me to call them to make sure no one had activated it and stole it. I called and was put on hold for 45 minutes until the lady comes on and told me that my card was never ordered and that she would take care of it today. So 5 weeks went by and i still don't have my debit card yet. The bank required a balance of $750 to not be charged monthly. So there goes my $750 i couldnt touch for over 2 months now. My boyfriend told me if they take this long and still haven't fixed this small debit card problem, how long would it take them if something big happened to my bank account. So i waited another week to see if they will resolve this problem for me and i called them multiple times to check on my card. I got tired of it and went in to close my account before i picked my daughter up from school. I waited 2 hours and every time i ask if someone is going to resolve my problem its always "just a few more minutes. Someone will be with you shortly". Now I don't mind waiting but i was the only customer in there for the whole 2 hours and it was time to pick up my daughter. I still haven't been able to close my account yet. So much for the "best bank in Indiana". This bank is seriously a joke. i haven't had this bad of customer service throughout my life.
Ever since we have had to change from bank of america, we have had nothing but problems. And it looks like everyone else on this website has had the same issues. Right now, we have a ledger balance of $1700 in our account, yet i can't touch any of that money. There was a corporate check that is not going to bounce, so there is absolutley no reason that there would need to be a 7 day hold on it. This is the third time that we have had issues with this same type of problem. They did waive only 5 of our nsf charges, but they should've wiped them all. As soon as our charges clear, we are changing back to bank of america. We never had issues when i was with them. When we were advised that they were changing, we were assured that we wouldn't have to do anything. My direct deposit took almost a month to get deposited because they denied my company (and i work for the federal government) to change the routing number for my direct deposit. We were in the negative over $1000, and that was the 1st time my house payment bounced, and it was their fault. I could go on and on, but i only have 850 characters left to type. I hate this bank