they are old school. very kind and personable each and every time. i bank with them daily with my work. they are located in la verne,ca.
They've mishandled 3 of my HAMP applications in 10 months. THEN IT TOOK THEM "LESS THAN 5 MINUTES" TO "REINSTATE" ME FOR $7500 AFTER THEY SUED ME FOR FORECLOSURE WHEN I OWED THEM $3500!!!!!
They mistakenly kept a lein on my property because of an old home equity loan from 6 years ago that they didn't close our properly. Now I'm trying to refinance and can't because it has taken them over 4 weeks and they still can't get the lein removed. They admit it was their mistake, but just keep complaining about their backlog of data. Very frustrating.