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About OneWest Bank

OneWest Bank is the largest Southern California based bank and is focused on delivering personalized, relationship-based banking to its customers. The bank has 78 retail branches conveniently located throughout Southern California to serve consumers and businesses, small and large. With total assets of $26 billion and $16 billion in deposits, OneWest has the size and strength to offer a wide array of banking products and services and the stability to protect its depositors.

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Customer Service Number

1-800-669-2300

Average Customer Reviews

2 out of 5 marks for 4 reviews

Poor

Bank Financial Health

Texas Ratio

Fair

Bank Fees

According to National Average

Fair

Interest Rates

According to National Average

Good

Number of Locations

According to National Average

Poor

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Poor

OneWest Bank Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) $25 $30
    Stop Payment item $20 $27
    Return Deposit $25 $16
    Domestic Wire Transfer (Outbound) $30 $22
    Domestic Wire Transfer (Inbound) $0 $8
    Non-Bank ATM $0 $1

OneWest Bank Reviews

4

Average customer rating

2 out of 5 marks

See all 4 customer reviews »

Most Helpful Customer Reviews

Linda D's Profile Image

Linda D reviewed OneWest Bank

Jun 19th 2010

5 out of 5 marks

“kind everytime”

they are old school. very kind and personable each and every time. i bank with them daily with my work. they are located in la verne,ca.

Is this review helpful? ▲ Yes 1 ▼ No 0

RichardR's Profile Image

RichardR reviewed OneWest Bank

Apr 16th 2011

2 out of 5 marks

“They've mishandled 3 of my HAMP applications in 10 months ”

They've mishandled 3 of my HAMP applications in 10 months. THEN IT TOOK THEM "LESS THAN 5 MINUTES" TO "REINSTATE" ME FOR $7500 AFTER THEY SUED ME FOR FORECLOSURE WHEN I OWED THEM $3500!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Laszlo's Profile Image

Laszlo reviewed OneWest Bank

May 17th 2012

1 out of 5 marks

“Very poor customer service.”

Extremely poor customer service. Doesn't even know how to greet a customer with a "hello". Teller sat at a far desk, looked up and said with a frown and cold voice, "YES?"

Same teller made an error and refused to allow me access to my safe deposit. Wrongly claimed that I had owed for the previous year. Despite very high account balances and a long history with the bank, she held my safe deposit hostage until I paid $50. The manager was not around and the supervisor agreed with her with the same cold indifference. .

The next day, the manager apologized and returned the $50 to me.

There have ben other incidents of rude service in the past. Thankfully I am no longer with that bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

See all 4 customer reviews »

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