About OneWest Bank

OneWest Bank is the largest Southern California based bank and is focused on delivering personalized, relationship-based banking to its customers. The bank has 78 retail branches conveniently located throughout Southern California to serve consumers and businesses, small and large. With total assets of $26 billion and $16 billion in deposits, OneWest has the size and strength to offer a wide array of banking products and services and the stability to protect its depositors.
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Overall Rating

C
Grade

OneWest Bank Report Card

Overall rating score 28%
Customer Rating
Based on 4 Reviews
Financial Health
Based on Texas Ratio: 35.79
Bank Fees
vs. Average
Bank Rates
vs. Average
Number of Locations
vs. Similar Institutions
Mobile Banking
Quality of Mobile Services

Locations & Hours

OneWest Bank Location Map
OneWest Bank Location Map
We found branches close to you and 75 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

Linda D's Profile Image

Reviewed by Linda D

Jun 19th 2010

5 out of 5 marks

kind everytime

they are old school. very kind and personable each and every time. i bank with them daily with my work. they are located in la verne,ca.

Is this review helpful? ▲ Yes 2 ▼ No 0

RichardR's Profile Image

Reviewed by RichardR

Apr 16th 2011

2 out of 5 marks

They've mishandled 3 of my HAMP applications in 10 months

They've mishandled 3 of my HAMP applications in 10 months. THEN IT TOOK THEM "LESS THAN 5 MINUTES" TO "REINSTATE" ME FOR $7500 AFTER THEY SUED ME FOR FORECLOSURE WHEN I OWED THEM $3500!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Laszlo's Profile Image

Reviewed by Laszlo

May 17th 2012

1 out of 5 marks

Very poor customer service.

Extremely poor customer service. Doesn't even know how to greet a customer with a "hello". Teller sat at a far desk, looked up and said with a frown and cold voice, "YES?"

Same teller made an error and refused to allow me access to my safe deposit. Wrongly claimed that I had owed for the previous year. Despite very high account balances and a long history with the bank, she held my safe deposit hostage until I paid $50. The manager was not around and the supervisor agreed with her with the same cold indifference. .

The next day, the manager apologized and returned the $50 to me.

There have ben other incidents of rude service in the past. Thankfully I am no longer with that bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

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Bank Rates

TERM RATE (APY) MIN TO OPEN
3 Month CD

0.35%

$1,000

6 Month CD

0.50%

$1,000

9 Month CD

0.65%

$1,000

12 Month CD

0.90%

$1,000

18 Month CD

0.90%

$1,000

36 Month CD

1.10%

$1,000

48 Month CD

1.25%

$1,000

60 Month CD

1.45%

$1,000

TERM RATE (APY) MIN TO OPEN
3 Month CD

0.35%

$1,000

6 Month CD

0.50%

$1,000

9 Month CD

0.65%

$1,000

12 Month CD

0.90%

$1,000

18 Month CD

0.90%

$1,000

24 Month CD

1.00%

$1,000

36 Month CD

1.10%

$1,000

48 Month CD

1.25%

$1,000

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$25

$30

Stop Payment item

$20

$27

Return Deposit

$25

$17

Domestic Wire Transfer (Outbound)

$30

$22

Domestic Wire Transfer (Inbound)

$0

$8

Non-Bank ATM

$0

$1

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