MyBankTracker rated OneWest Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Extremely poor customer service. Doesn't even know how to greet a customer with a "hello". Teller sat at a far desk, looked up and said with a frown and cold voice, "yes? "
same teller made an error and refused to allow me access to my safe deposit. Wrongly claimed that i had owed for the previous year. Despite very high account balances and a long history with the bank, she held my safe deposit hostage until i paid $50. The manager was not around and the supervisor agreed with her with the same cold indifference. . The next day, the manager apologized and returned the $50 to me. There have ben other incidents of rude service in the past. Thankfully i am no longer with that bank.
This bank sucks! They refused to cash a check drawn on their bank, citing they couldn't take an id presented, even though it was valid! Even the additional form of id from another bank that they requested was rejected! The teller seemed like chicken, he didn't know what to do and he called his terrible, bespectacled, pimpled face manager who was even worse. I have never been denied bank services based on my id (which is a valid international passport), and the pimpled manager claimed to be an immigration officer of some sorts, claiming he wanted to see immigration documents!! Instead of solving the issue at hand, he started personalizing the matter, saying that i was unhappy because he didn't say what i wanted to hear! I had been served at this branch before, and never faced any issues until he came along with his ignorant, racist, biased attitude which was very apparent.
How the heck could he want to play psychologist cop by trying to enter a customer's mind? He obviously thought i had stolen checks, perhaps he was intimidated by the amount. He is definitely used to the welfare types, not hardworking professionals. He was too stupid even to call the issuers of the checks. When i suggested he could look at my ssn, he insisted on immigration documents. These people need to be closed. They are conducting shady business in this dinghy, dilapidated back-door entrance hell hole. I have since had my checks direct deposited, and will never step into this nasty, racist place again. Stay away from these losers.
They mistakenly kept a lein on my property because of an old home equity loan from 6 years ago that they didn't close our properly. Now I'm trying to refinance and can't because it has taken them over 4 weeks and they still can't get the lein removed. They admit it was their mistake, but just keep complaining about their backlog of data. Very frustrating.