MyBankTracker rated OneWest Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Extremely poor customer service. Doesn't even know how to greet a customer with a "hello". Teller sat at a far desk, looked up and said with a frown and cold voice, "yes? "
same teller made an error and refused to allow me access to my safe deposit. Wrongly claimed that i had owed for the previous year. Despite very high account balances and a long history with the bank, she held my safe deposit hostage until i paid $50. The manager was not around and the supervisor agreed with her with the same cold indifference. . The next day, the manager apologized and returned the $50 to me. There have ben other incidents of rude service in the past. Thankfully i am no longer with that bank.
I had 4 accts; 2 CDs, 1 savings and 1 money market. Long story short: You have to go into the bank for everything. I wanted to cash out my CD. I could not do it via letter of intent, over the phone or internet. Had to go in person and THEN they were going to charge me $7.00 to cut a check. I asked for the cash. No the amount was too big to give me cash. WHAT??? I refused to pay $7 to get MY money out of the bank. I could do a wire transfer but that would cost me $30!! Oh heck no. I made such a scene at the bank that they finally gave me a check without charge. I then said I was done with them and wanted to close out the checking account. I was filling out a withdrawal slip and they said I could not do that - I needed a check drawn on the checking account & then they could process it through their bank!!! WHAT??? I went home, cut a check, deposited it into my personal Chase account. The check cleared. Checking account closed. Same malarky with the savings account. I am going through this process of having to go into the bank to get my last CD money and will bring a check for the money market account and close that out as well. THESE PEOPLE AND THEIR REGULATIONS ARE RIDICULOUS !!! I even had to send them a letter of intent because I asked them to stop sending me statements on accounts that have a zero balance and that would never have any money put into them. NOT A GOOD IDEA TO BANK WITH THESE PEOPLE. THEY HOLD YOUR OWN MONEY FOR RANSOM.
This bank sucks! They refused to cash a check drawn on their bank, citing they couldn't take an id presented, even though it was valid! Even the additional form of id from another bank that they requested was rejected! The teller seemed like chicken, he didn't know what to do and he called his terrible, bespectacled, pimpled face manager who was even worse. I have never been denied bank services based on my id (which is a valid international passport), and the pimpled manager claimed to be an immigration officer of some sorts, claiming he wanted to see immigration documents!! Instead of solving the issue at hand, he started personalizing the matter, saying that i was unhappy because he didn't say what i wanted to hear! I had been served at this branch before, and never faced any issues until he came along with his ignorant, racist, biased attitude which was very apparent.
How the heck could he want to play psychologist cop by trying to enter a customer's mind? He obviously thought i had stolen checks, perhaps he was intimidated by the amount. He is definitely used to the welfare types, not hardworking professionals. He was too stupid even to call the issuers of the checks. When i suggested he could look at my ssn, he insisted on immigration documents. These people need to be closed. They are conducting shady business in this dinghy, dilapidated back-door entrance hell hole. I have since had my checks direct deposited, and will never step into this nasty, racist place again. Stay away from these losers.