My wife and I were sold through a number of transactions to PNC. We tend to prefer local banks, which is what we had originally. The staff at this PNC branch has kept us a customer. They greet you by name, even though I am sure I am not a major depositor. We were so impressed with this branch, that we opened our business accounts there. We originally dealt with a different branch, at Tesson Ferry, and they were great too.

My wife and I were sold through a number of transactions to PNC. We tend to prefer local banks, which is what we had originally. The staff at this PNC branch has kept us a customer. They greet you by name, even though I am sure I am not a major depositor. We were so impressed with this branch, that we opened our business accounts there. We originally dealt with a different branch, at Tesson Ferry, and they were great too.

I have an airplane loan with PNC. If I have a question about the loan is impossible to get information by calling the customer service number.

I spend at least 30 minutes on the phone with each call, transferred multiple times, each person saying they don't have correct access to the loan information. Arg! It is so frustrating.

I absolutely hate this bank and do not recommend that anyone does business with them.

Been with PNC for years. Never charged any fees.. Local branches are extremely friendly. No complaints!

As Trustee of my parents' trust I had to deal with a PNC checking account that became as asset of the trust, or would have if PNC hadn't held it up for two months because of a grammatical error in the title of the account. Instead of taking a reasonable approach, they required "proof" of a negative that such a trust did not exist - a letter from an attorney that entailed unnecessary expense to the estate.

They then refused to accept a deposit of my parents' Treasury Bonds to the account, even after they acknowledged the account was an assest of the trust, basically telling a lie that these bonds had to be redeemed by mail with the U.S. Treasury. We took the bonds to SunTrust the next day and were able to cash them there.

I undertand the need to follow legal requirements, but I know for a fact that they could have been more helpful and choose not to be. I will be closing the account (which is fairly substantial) and depositing with a smaller, more local bank which provides excellent customer service. By the way the branch I dealt with is Roxboro Road in Durham, NC.