Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!
About a week ago I deposited two checks for the same amount through the ATM. I checked my account about 3 days later (3/3), and only one check had posted. I called the bank and spoke with a gentleman who said he would need to do some research and give me a call back. I called at 11:30am. I did not receive a call back. The next day, I checked my account again, and I see this time a new credit posted (3/4) (for the same amount of ONE check) and the original credit from the previous day was gone. I called the bank again and this time spoke to a woman. She told me it looked like they reversed the original credit and just posted it back again. She said she would call the ATM center, and she verified which ATM I used and the best number to reach me. I gave her my cell AND my direct office line. I did not receive a call back from her either. I checked my account again today, and still nothing has been resolved. This is a waste of my time. I am a long time customer of PNC. I believe I deserved some type of follow up, even if it was a call to say they don't have an answer for me yet. Once I get this issue resolved I may be opening a new account elsewhere.
I'm not one to be the most disciplined in the whole world, but I have also noticed the best bank experience ever. PNC Bank in Valley City Ohio is by far the best I have ever dealt with and believe me I do not get along with banks! This bank makes me feel like a person and not a number. This branch is by far the best I have ever dealt with. Mr Collin Vickers set me up with Virtual Wallet. I have been able to dispute an item that was withdrawn from my account that was cancelled and this bank credits me automatically until verified. This has helped me very well in managing my money! and helped avoiding multiple overdraft fees! Never in my entire life of dealing with banks, have I had the opportunity to do this. This bank helps thier customers. If they did not do this, then I would have been socked with numerous overdraft fees and would have to fight with the merchant to try and pay for these fees (impossible!) Also, I have the opportunity to stop payments before they attack my account with no charges and no problem! Unbelievable! I am so impressed because in the past, before PNC was National City and it was a terrible experience for me! Nothing was about taking care of the customer, it was all about the big money guy! Now I feel like I really have control of my account and to be honest I would not mind paying extra fees for this service. This bank does not charge me any fees whatsoever! They even reimburse me a certain amount if I have to use an ATM other then PNC.
In the past, National City would take the highest charge and post it first purposely and then charge numerous overdraft fees, granted I knew I was responsible, but National City was a huge rip off! They knew how to get the most money from the average consomer. If I ever needed a payment stopped, it cost me at least 25.00, and God forbid if I needed to dispute an item, because the merchant took thier good old time to credit, while I was being charged overdraft fees!
I just want to say CUDOS to PNC Bank!
THIS BANK DOES NOT PROTECT THEIR CUSTOMERS
(WHEN IT COMES TOO FRAUD! YOUR MONEY IS NOT SAVE)
I AM A MERCHANT IN CALIFORNIA AND SUSPECTED A FRAUD COMING FROM FLORIDA ( THIS WAS A ONLINE PURCHASE.)
WHEN I WAS TRYING TO VERIFY THIS FRAUD, THE BANK REPRESENTATIVE COULDN'T HELP ME.. I CALLED 5 TIMES THREE DIFFERENT TEL# .
I WAS TRYING TO SAVE A FRAUD AND EVERY REPRESENTATIVE I SPOKE TO TOLD ME THEY CAN'T GIVE ME THEIR NAME OR VERIFY ANY INFORMATION.
I MENTION I HAVE ALREADY CHARGE THE CARD AND THE BANK RELEASE THE MONEY TO MY COMPANY BUT THEY STILL DIDN'T CARE TO BE CONCERN ABOUT THIS FRAUD!
.WHEN ASKED TO SPEAK TO A SUPERVISOR THEY PLACED ME ON HOLD FOR OVER 30 MNS .
!!!DO NOT USE THIS BANK YOUR MONEY IS NOT SAVE!!!
I walked into the bank and asked to do a international wire transfer. I told them I had no ID, and if it was a problem, I will leave as I understand there are rules. The teller went back to make sure it was ok because I had been there many times. he then told me again that NEXT time you must bring your ID.. I said OK
The teller then the counter asked me about my personal life, "have I ever been to Germany" etc.. I declined because I am VERY sick physically and do not have the energy to describe my personal life to a stranger. When I told the teller I did not want to discus my personal life, he gave me the silent treatment.. did not say a word - he handed documents over to me and just pointed, never uttering a word. Then at the end of the silent treatment, he said again NEXT TIME bring your ID in a condescending way
I went to the manager to discuss the rudeness who said "its part of conversation"and would not listen to me.. awful experience