On Wednesday November 27th, 2013 at the PNC Champaign, IL Kirby/Mattis branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager [Redacted] is aware of the situation. Apparently Dave Henry thinks that is perfectly OK and believes it was a "mistake" and won't fire Brandon for that.
This bank is the most terrible bank I have ever had the misfortune of using. My mortgage loan was sold to them. I have no choice except to try to refinance. If you call to ask them a question, there are no less than 10 computer prompts. The computer refuses at least twice to let you speak to a person. After verifying all information with the computer, you are finally put on hold forever. Then, when you get a human, your information does not transfer and the human (not a customer service representative--they don't understand customer service) asks you the same 4-5 "verification" questions again.
Finally, when you get to ask the question you called 30 minutes ago to ask, they don't have the information, but will order it for you and mail it to your house within 10 business days. The representatives only have the info you can see on the internet, so don't bother calling. They do not provide any more than 12 months' data online and they do not send paper statements.
If you send any paperwork in, it takes at least 3-4 weeks for them to process it. I had an insurance claim check they did not process for over 30 days.
They have branches, but will not talk with you about your mortgage account at the branches.
We used to be military and have bought and sold many homes and had mortgages with at least 6-7 different companies. PNC is the absolute WORST. If you have a choice--run away. Do not deal with them.
I lost my job, and went in to ask for help with my mortgage in August. I offered to pay the interest. I owe 25K on a half million dollar home. I've owned the home for 27 years and had less than 2 years left to pay it off. After numerous exchanges of information, in November I received a letter stating I was getting a different "single point of contact" whom asked for the same info I had sent 3 weeks prior. I also received a letter from their law firm putting me in foreclosure that same day. I had explained all along I had funds I could pull from that were retirement accounts but I didn't want to pay the penalties. I have enough to pay the full balance 8 times over. Never was there a forewarning or date given. I now am paying it up, along with 2000 dollars in their attorney's fees. Thanks for the "Help" you advertise. Go elsewhere for a mortgage. PNC was the fourth bank to buy it out.
I use other branches on occasion, but have never been greeted with a smile and "hello" elsewhere. This is not something that is required certainly, but very uplifting to me often i arrive a bit down, but your representatives are all so very pleasant and willing to offer their help, that i am leaving with a smile on my face. Thank you very much for your attitude and good feelings. Too often everyone is so involved with their own thoughts that they are not at all aware of those around them. This bank has always expressed a deep interest in every customer. Thanks much.
I love everyone who works in malabar rd branch except one girl there, it seems like she has something against me. I had ankle surgery sometimes its hard for me to get out off my car specially after work my ankle swelling I mean its bad. To get to the point, my fiance is a truck driver we use comdata checks I understand they have to call to get authorization before deposit the check in my acct. Once a while I go in a drive-thru to deposit my comcheck that bitch always say something to me like next time you need to come inside to do your deposit ur comcheck u can't hold the the drive-thru line because we have to call for the check, the first time she told me I explain to her about my ankle like did it in purpose, she doesn't know what i'm going through, the rest of the ladies in never say anything to me they just take care of me. Because of her i'm going to well fargo bank for my business. Since I already have an acct with well fargo they will glad to do business with me.
Jarlie from palm bay fl.