I have had a credit card with pnc(formerly national city bank) for about 8 years or so, and used to have an exceptional experience with them. However, the past 3 months when pnc fully took over the front of the house operating system for credit card services, everything has quickly gone downhill. The online account system will lock you out frequently, and then prompt you to call in. When you call the 1-800#, by the time you get to a live representative, they will tell you they have to mail you your password. (who doesn't use email these days? ) meanwhile, you can't get online to access your account to see your balance or pay your bill. The phone associate will transfer you to someone who can give you the information about your account, but if you want to pay your bill on the phone with them, you will be charged $10. Otherwise they'll gladly transfer you (again) to an automated payment service. So even though you've already been on the phone with them for 15 minutes, they won't do you the courtesy of taking your payment right then and there. And if you pay your bill in full every single month and you make 1 single late payment by 1 day- guess what- they won't for any reason waive that $25 fee. Although the customer service representatives are pleasant enough, pnc's practices and policies are unintuitive and un-flexible to the customer's needs. I would strongly deter anyone from stepping foot into this establishment.
About a week ago I deposited two checks for the same amount through the ATM. I checked my account about 3 days later (3/3), and only one check had posted. I called the bank and spoke with a gentleman who said he would need to do some research and give me a call back. I called at 11:30am. I did not receive a call back. The next day, I checked my account again, and I see this time a new credit posted (3/4) (for the same amount of ONE check) and the original credit from the previous day was gone. I called the bank again and this time spoke to a woman. She told me it looked like they reversed the original credit and just posted it back again. She said she would call the ATM center, and she verified which ATM I used and the best number to reach me. I gave her my cell AND my direct office line. I did not receive a call back from her either. I checked my account again today, and still nothing has been resolved. This is a waste of my time. I am a long time customer of PNC. I believe I deserved some type of follow up, even if it was a call to say they don't have an answer for me yet. Once I get this issue resolved I may be opening a new account elsewhere.
I walked into the bank and asked to do a international wire transfer. I told them I had no ID, and if it was a problem, I will leave as I understand there are rules. The teller went back to make sure it was ok because I had been there many times. he then told me again that NEXT time you must bring your ID.. I said OK
The teller then the counter asked me about my personal life, "have I ever been to Germany" etc.. I declined because I am VERY sick physically and do not have the energy to describe my personal life to a stranger. When I told the teller I did not want to discus my personal life, he gave me the silent treatment.. did not say a word - he handed documents over to me and just pointed, never uttering a word. Then at the end of the silent treatment, he said again NEXT TIME bring your ID in a condescending way
I went to the manager to discuss the rudeness who said "its part of conversation"and would not listen to me.. awful experience