I have had a credit card with pnc(formerly national city bank) for about 8 years or so, and used to have an exceptional experience with them. However, the past 3 months when pnc fully took over the front of the house operating system for credit card services, everything has quickly gone downhill. The online account system will lock you out frequently, and then prompt you to call in. When you call the 1-800#, by the time you get to a live representative, they will tell you they have to mail you your password. (who doesn't use email these days? ) meanwhile, you can't get online to access your account to see your balance or pay your bill. The phone associate will transfer you to someone who can give you the information about your account, but if you want to pay your bill on the phone with them, you will be charged $10. Otherwise they'll gladly transfer you (again) to an automated payment service. So even though you've already been on the phone with them for 15 minutes, they won't do you the courtesy of taking your payment right then and there. And if you pay your bill in full every single month and you make 1 single late payment by 1 day- guess what- they won't for any reason waive that $25 fee. Although the customer service representatives are pleasant enough, pnc's practices and policies are unintuitive and un-flexible to the customer's needs. I would strongly deter anyone from stepping foot into this establishment.
I'll save the long list of how poor this customer service is. After 10 months (TEN - please count them, TEN) of trying to get something SIMPLE like my loan payment to be deducted automatically, I finally lost it today.
The bank was refusing to waive $130 of fees, their error, and they admit that. Spoke with somebody who puts the "Douche" in "Douchebag", Thomas Dillard, at 877-631-8998, x2695443896 (LOVE those TEN DIGIT extensions).
Will NEVER do business with this bank again. POOR, POOR CUSTOMER SERVICE.
While you might have integrity and be a person of your word, who backs up those words with actions, PNC Bank most certainly is the complete opposite. They have no integrity and they blatantly lie. We have a loan with PNC Bank and have made every single payment to them, on time, for the past 2 years just as we agreed to do. Our attorney is/was in the process of negotiating the terms of the balance of the loan and was told by their attorney what documents they were going to require and was also told that our bank rep was going on vacation and nothing would be happening for at least the next week. Well, they lied. On Friday, at the end of the day, PNC sucked $58,000 from our account with no notice whatsoever. To make matters worse, there is $50,000 worth of checks written to vendors and employees, including our paycheck. They took the money out anyway, even though there were outstanding checks which were written on clear money. We sent an email to our rep and received an auto-response saying she was on vacation and giving the names of 2 people to contact in case of an emergency. Well this is an emergency and surely this must be a mistake, right? Despite repeated phone calls to both people, we were only able to get one man on the phone who basically said, "too bad, fuck you, talk to your attorney." When our attorney spoke with the PNC attorney, they said they knew it was happening, despite telling us, in writing that it wasn't going to. I can't even fathom how someone would do that and then leave for vacation, without any regard and leaving people to try and pull their business and lives together. We are filing a complaint with the Federal Trade Commission. I'm tempted to write all of their names here, but I have more integrity than that.