Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

3,005
Branch Locations

PNC Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
TD Bank
Add
Bank Reviews
BB&T
Add
Compare Banks

PNC Bank Customer Review

Post a review
James H's Profile Image

3 out of 5 marks

Reviewed by James H

Jul 30th 2010

Average bank that has its own pitfalls

I've been a customer with PNC for about 4 years. For checking and savings there really isn't anything that makes PNC stand out when compared to other "free" checking providers. If you have problems going to a branch usually resolves them and the staff are very friendly. I would expect this from any bank though so I don't really consider it a plus.

There are two annoyances I have had with PNC.

1) Their virtual wallet (Online Banking) is slow and clumsy. They parade this interface around like it is some divine creation, but it is far from that. It uses Flash so it won't work on many hand held devices and works terribly on many computers. Even with a fast computer you still have to wait 20 seconds for the thing to load up after loading the page. All I want to do is see my balance and transactions--I don't need a fancy animated interface!

2) Their ACH policies are ridiculous. This issue might just be with me but be warned. I receive ACH (online money transfer) from my father once a month for college expenses. We both bank at PNC and have opened accounts at the SAME branch. An AUTO-ACH from his account to mine takes up to FIVE BUSINESS DAYS! Keep in mind this is WITHIN THE SAME BANK BETWEEN 2 PEOPLE WITH THE SAME LAST NAMES! And this happens every time. For the uninformed most ACH transfers (even between different banks) take 3 days. Now what is the big deal? Well if your transfer period of 5 days hits a weekend (non-business) then you have just added another 2 days of waiting! This might not be a big deal for many customers but it certainly affects me.

Is this review helpful? ▲ Yes 3 ▼ No 1

Other PNC Bank Reviews

cmb71129's Profile Image

Reviewed by cmb71129

Jul 16th 2014

1 out of 5 marks

Worst Company in the USA 2014

I will definitely be closing my account with PNC after what has happened. Over the past 2 years, with 2 different accounts that involved no risky behavior, PNC has somehow let my account numbers get into the hands of scammers. Every couple weeks I get a call from a fake law firm claiming I owe money to companies I have never used before. These scams somehow have my entire account number and Social Security Number. The only people I have ever given my ssn to are PNC and employers. Then, recently, my free checking classic became standard checking, which resulted in a 7 dollar charge to my account I have been trying to close because of this. This 7 dollar charge put me in the negative, 7 dollars. I was not notified that this change would happen. I was not told of any new charges I would be receiving. Had I known this, I would have closed my accounts sooner. However, as I hadn't received a scam call in quite a while, I was giving them the benefit of the doubt and believing they had handled it. Then, within 5 hours, I got charged this 7 dollars AND got another scam call. PNC has officially received my vote for worst company in the USA for 2014.

Is this review helpful? ▲ Yes 2 ▼ No 0

IKEarthur's Profile Image

Reviewed by IKEarthur

Jul 10th 2014

2 out of 5 marks

BAD BUSINESS PRACTICES

FOR SMALL BUSINESS OWNERS.

PNC BANK WILL CHARGE U OVERDRAFT FEES AND AFTER THAT $7.00 EVERYDAY FOR 14 DAYS.

YOU WONT BE ABLE TO CLOSEYOUR ACCOUNT UNTILL THEY'VE FINISHED CHARGING

$7.00 X 14=$98 PLUS $36 OVERDRAFT FEE.

ARE THEY HELPING YOU STAY IN BUSINESS OR OUT OF IT?

FINDA BETTER BANK.

NOT ONLY THAT PURCHASES TAKE A WHILE TO SHOW UP SO THEY CAN CHARGE YOU.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews