I've been a customer with PNC for about 4 years. For checking and savings there really isn't anything that makes PNC stand out when compared to other "free" checking providers. If you have problems going to a branch usually resolves them and the staff are very friendly. I would expect this from any bank though so I don't really consider it a plus.
There are two annoyances I have had with PNC.
1) Their virtual wallet (Online Banking) is slow and clumsy. They parade this interface around like it is some divine creation, but it is far from that. It uses Flash so it won't work on many hand held devices and works terribly on many computers. Even with a fast computer you still have to wait 20 seconds for the thing to load up after loading the page. All I want to do is see my balance and transactions--I don't need a fancy animated interface!
2) Their ACH policies are ridiculous. This issue might just be with me but be warned. I receive ACH (online money transfer) from my father once a month for college expenses. We both bank at PNC and have opened accounts at the SAME branch. An AUTO-ACH from his account to mine takes up to FIVE BUSINESS DAYS! Keep in mind this is WITHIN THE SAME BANK BETWEEN 2 PEOPLE WITH THE SAME LAST NAMES! And this happens every time. For the uninformed most ACH transfers (even between different banks) take 3 days. Now what is the big deal? Well if your transfer period of 5 days hits a weekend (non-business) then you have just added another 2 days of waiting! This might not be a big deal for many customers but it certainly affects me.
I've never posted a negative comment or called to complain about a sole! Bank manager was so rude and dismissive and I HAD to let it be known! The teller also made a huge error and neglected to provide me with receipts for 17,000.00 deposit of bonds. I worried all night about the missing $. Next day I alerted him to his error--he resolved it without a "sorry" or any type of apology. Waited on hold for 30 minutes with regional customer service to complain about the service ( something I've never done in my 54 years alive). Worth the wait!
I was surprised to read some less than stellar reviews on this site. I deal with five banks on the eastern shore of md. And va. , one of which has a 5-star rating. My favorite is the pnc at oak hall, va. The people are outstanding from the manager to the newest teller. They are knowledgeable and efficient in all areas, but best of all, they care about me. I highly recommend this bank. Alula w. Marshall, temperanceville, va.