Just to cash a check, i have to waste 35 min. plus frustrations as a bonus. First I went to drive through, then they want me to come to lobby with more ID. And after all they want me to open an a/c or pay 10-15 dollars for only a 300 dollar check??
I am glad I am not their customer and I do not wish to be their customer. I wish good luck for who ever is their customers with their so called policy, they will close their door in no time.
They should leave from my town.
The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.
It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.
Very poor customer service
This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.
Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?