The people know and greet me by name.
However, I was charged a $3.00 fee for examining a deposit, online. Never had this charge before, but I was told that is is a new fee. I checked with Suntrust, and Chase Bank, which is opening a branch nearby, and they never heard of such a fee.
this office is worthless. Cannot get a cashiers check, had to drive 20 miles to another PNC bank. I can understand not being able to withdraw large sums of cash from a small place but can't get a cashiers check?!?! And cannot withdraw more than 1,000 cash even if your account has 10,0000. What is the purpose of this place? Just replace the humans with an atm, save $$ :)
Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!