The people know and greet me by name.
However, I was charged a $3.00 fee for examining a deposit, online. Never had this charge before, but I was told that is is a new fee. I checked with Suntrust, and Chase Bank, which is opening a branch nearby, and they never heard of such a fee.
Worst bank ever' they are too big and inefficient to provide good service. It took 9 days to process a bank to bank payment. I was forced to place a stop payment on the bak to bak draft payment. I had to go to a branch to make my home equity line payment. They receive my payment 3 days before the due date. However, they arbitrarily freeze my account. I received a piece of pauper statin that freeze my account due to default despite that they received my payment ahead of time and $19,970 more than the minimum payment. The piece of paper has initials JG, no information about my rights, nor a disclosure where to summit a grievance or complaint. I had to submit a complaint at Consumer Financial Protection Bureau to fight for this abusive behavior of PNC Bank