For a large bank, PNC has made me feel like an important customer even though I don't have much money. I give them 5 stars because they exceed my expectations. If I had lots of money, though, I would be disappointed that they sometimes make mistakes.
I have the free consumer checking account.
* Friendly and prompt service, easily reached on the phone, online, and in person
* Excellent online banking app that is constantly in development
* Online bill payment: they will cut checks to arbitrary payees and mail them for you. The whole process takes 4 maybe 5 days. I save money on stamps and never have to order checks.
* They sometimes make mistakes: When they sent me a replacement check card, they said the PIN would remain the same. Well it wasn't the same and it wasn't until 2 days after it arrived that the new PIN arrived in a separate letter. Also, they incorrectly stated that a particular ATM of theirs accepted deposits.
This is a quote from my 18 yr old grandson who doesn't know much about banking as yet. He went in to cash a check that i had written to him. He was nervous because he had never done that before. I just got a text from him saying "those people at pnc are so nice! " he is working with another bank to open an account. I think because they are not as "nice" he will be changing it over to pnc. Thanks for being so kind to a young person who may turn out to be a great customer in the future. Karen b.
I remember the days when i first started banking when my bank would call me to let me know that i needed to make a deposit to cover a transaction pending. Now the system seems to be set up to maximize the amount of fees against the customer. If you make a mistake, oh well, thanks for the fees. Going to move to a credit union. We have been trying one out and they are more friendly and don't seem to be out to suck away your money. I have watched over the last 2 years pnc make multiple changes to the electronic processing and it just seems to get worse and worse. Sorry pnc, you have lost another 5 customers due to your poor practices.