Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

2,974
Branch Locations

PNC Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
TD Bank
Add
Bank Reviews
BB&T
Add
Compare Banks

PNC Bank Customer Review

Post a review
G's Profile Image

5 out of 5 marks

Reviewed by G

Jul 8th 2010

Friendly service, feature-filled online banking, sometimes makes mistakes though

For a large bank, PNC has made me feel like an important customer even though I don't have much money. I give them 5 stars because they exceed my expectations. If I had lots of money, though, I would be disappointed that they sometimes make mistakes.

I have the free consumer checking account.

Pros

* Friendly and prompt service, easily reached on the phone, online, and in person

* Excellent online banking app that is constantly in development

* Online bill payment: they will cut checks to arbitrary payees and mail them for you. The whole process takes 4 maybe 5 days. I save money on stamps and never have to order checks.

Cons

* They sometimes make mistakes: When they sent me a replacement check card, they said the PIN would remain the same. Well it wasn't the same and it wasn't until 2 days after it arrived that the new PIN arrived in a separate letter. Also, they incorrectly stated that a particular ATM of theirs accepted deposits.

Is this review helpful? ▲ Yes 1 ▼ No 2

Other PNC Bank Reviews

Suzy456's Profile Image

Reviewed by Suzy456

Jan 31st 2015

3 out of 5 marks

pnc bank

I have a great experience every time I come there the tellers are so friendly

Is this review helpful? ▲ Yes 1 ▼ No 0

Fnb53's Profile Image

Reviewed by Fnb53

Jan 23rd 2015

1 out of 5 marks

Home equity line of credit

Worst bank ever' they are too big and inefficient to provide good service. It took 9 days to process a bank to bank payment. I was forced to place a stop payment on the bak to bak draft payment. I had to go to a branch to make my home equity line payment. They receive my payment 3 days before the due date. However, they arbitrarily freeze my account. I received a piece of pauper statin that freeze my account due to default despite that they received my payment ahead of time and $19,970 more than the minimum payment. The piece of paper has initials JG, no information about my rights, nor a disclosure where to summit a grievance or complaint. I had to submit a complaint at Consumer Financial Protection Bureau to fight for this abusive behavior of PNC Bank

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews