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PNC Bank Customer Review

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G's Profile Image

5 out of 5 marks

Reviewed by G

Jul 8th 2010

Friendly service, feature-filled online banking, sometimes makes mistakes though

For a large bank, PNC has made me feel like an important customer even though I don't have much money. I give them 5 stars because they exceed my expectations. If I had lots of money, though, I would be disappointed that they sometimes make mistakes.

I have the free consumer checking account.

Pros

* Friendly and prompt service, easily reached on the phone, online, and in person

* Excellent online banking app that is constantly in development

* Online bill payment: they will cut checks to arbitrary payees and mail them for you. The whole process takes 4 maybe 5 days. I save money on stamps and never have to order checks.

Cons

* They sometimes make mistakes: When they sent me a replacement check card, they said the PIN would remain the same. Well it wasn't the same and it wasn't until 2 days after it arrived that the new PIN arrived in a separate letter. Also, they incorrectly stated that a particular ATM of theirs accepted deposits.

Is this review helpful? ▲ Yes 1 ▼ No 2

Other PNC Bank Reviews

shell1234ny's Profile Image

Reviewed by shell1234ny

Dec 4th 2014

5 out of 5 marks

Thank the Lord for PNC Bank

I am farely new to PNC Bank, and I was in a pickle with someone cashing a check way before they were supposed to. I had a bunch of nsf fees and PNC bank helped me out and waived them all. I couldn't stop crying for all the kindness, I plan on sticking with this bank for a long time!

Is this review helpful? ▲ Yes 1 ▼ No 0

Be1960's Profile Image

Reviewed by Be1960

Nov 25th 2014

1 out of 5 marks

Horrible!

There are plenty of banks in a Hudson so stay away from PNC! They can't even return several phone calls!

Is this review helpful? ▲ Yes 1 ▼ No 0

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