Overall Rating

MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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PNC Bank Customer Review

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G's Profile Image

5 out of 5 marks

Reviewed by G

Jul 8th 2010

Friendly service, feature-filled online banking, sometimes makes mistakes though

For a large bank, PNC has made me feel like an important customer even though I don't have much money. I give them 5 stars because they exceed my expectations. If I had lots of money, though, I would be disappointed that they sometimes make mistakes.

I have the free consumer checking account.

Pros

* Friendly and prompt service, easily reached on the phone, online, and in person

* Excellent online banking app that is constantly in development

* Online bill payment: they will cut checks to arbitrary payees and mail them for you. The whole process takes 4 maybe 5 days. I save money on stamps and never have to order checks.

Cons

* They sometimes make mistakes: When they sent me a replacement check card, they said the PIN would remain the same. Well it wasn't the same and it wasn't until 2 days after it arrived that the new PIN arrived in a separate letter. Also, they incorrectly stated that a particular ATM of theirs accepted deposits.

Is this review helpful? ▲ Yes 1 ▼ No 2

Other PNC Bank Reviews

Fcukpnc's Profile Image

Reviewed by Fcukpnc

Mar 9th 2015

1 out of 5 marks

THE WORST!!!!! One star is only bc i had to

I noticed my account balance kept getting lower w/o having made withdrawls! I tried to log on to my " online bullshit" account but didnt recognize my name! Tried to call customer service and waited on hold w/o having heard from a human for one hour! I AM WITHDRAWING ALL MY FUNDS AND THEY CAN FUCK OFF!2

Is this review helpful? ▲ Yes 1 ▼ No 0

KAGC111's Profile Image

Reviewed by KAGC111

Apr 2nd 2015

1 out of 5 marks

PNC Service is Very very poor

PNC service is very poor, reporting, use of rewards points, elder care, tax reporting etc. I've been a customer for 30 years and would change if I could legally.

Is this review helpful? ▲ Yes 1 ▼ No 0

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