MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
For a large bank, PNC has made me feel like an important customer even though I don't have much money. I give them 5 stars because they exceed my expectations. If I had lots of money, though, I would be disappointed that they sometimes make mistakes.
I have the free consumer checking account.
* Friendly and prompt service, easily reached on the phone, online, and in person
* Excellent online banking app that is constantly in development
* Online bill payment: they will cut checks to arbitrary payees and mail them for you. The whole process takes 4 maybe 5 days. I save money on stamps and never have to order checks.
* They sometimes make mistakes: When they sent me a replacement check card, they said the PIN would remain the same. Well it wasn't the same and it wasn't until 2 days after it arrived that the new PIN arrived in a separate letter. Also, they incorrectly stated that a particular ATM of theirs accepted deposits.
I noticed my account balance kept getting lower w/o having made withdrawls! I tried to log on to my " online bullshit" account but didnt recognize my name! Tried to call customer service and waited on hold w/o having heard from a human for one hour! I AM WITHDRAWING ALL MY FUNDS AND THEY CAN FUCK OFF!2