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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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PNC Bank Customer Review

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Jlkaplan1971's Profile Image

1 out of 5 marks

Reviewed by Jlkaplan1971

Jun 22nd 2012

Horrendous

We had a home equity loan thru Nat. city. That was a great bank. I paid online and all was easy. As PNC just about every month there is a problem with the online bill pay. Today it simply will not allow me to even locate the spot to login to our home equity line so that I can pay them!

I had to call them last month and was passed around like a beach ball at a concert for hours. NO ONE knows how to do their job over there. I want to work there. They probably get paid well to do nothing but transfer calls to wrong departments and get away with being extremely rude. This bank should call it quits and let someone take over that has some class.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other PNC Bank Reviews

M_Hall's Profile Image

Reviewed by M_Hall

Sep 29th 2011

5 out of 5 marks

Wonderful People and Very Helpful

First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.

I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.

They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.

Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.

Is this review helpful? ▲ Yes 7 ▼ No 1

ADiMaggio's Profile Image

Reviewed by ADiMaggio

Feb 24th 2015

5 out of 5 marks

Good Bank, Better People

After having a business account at PNC for several years, we finally opened a personal account with PNC. Kelly in Taneytown was very helpful in getting our new account opened. She pointed out the many benefits of having an account with PNC (all of which were not offered by our previous bank). She answered all my questions about getting the account started and I know she would answer any I have in the future.

Looking forward to a long banking relationship with PNC! Wondering why we didn't pursue this sooner.

Is this review helpful? ▲ Yes 1 ▼ No 0

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