We had a home equity loan thru Nat. city. That was a great bank. I paid online and all was easy. As PNC just about every month there is a problem with the online bill pay. Today it simply will not allow me to even locate the spot to login to our home equity line so that I can pay them!!!!! I had to call them last month and was passed around like a beach ball at a concert for hours. NO ONE knows how to do their job over there. I want to work there. They probably get paid well to do nothing but transfer calls to wrong departments and get away with being extremely rude. This bank should call it quits and let someone take over that has some class.
I spoke with Monk regarding my account and the issues I was having. After an already very poor experience over the phone with rep [Redacted] who was very unhelpful, rude, and isn't at all clear on what his job duties are as a customer service representative which is to help the customer. After not being able to resolve my issue and admitting he wasn't management but did have a manager and Supervisor but would not do his job because he probably doesn't know how to transfer a phone call that would be too common sense for him.
After becoming frustrated with [Redacted], I contacted my local branch and explained my banking needs and situation where I was supposed to be assisted by Monk. I was told I would receive a call back. After two and a half hours I had to follow-up with him only to be told two hours later that he could not assist me and that all the information I had been given the whole time was incorrect? Incompetence across the board if you ask me. I will never use nor recommend PNC to anyone again and will make sure I let anyone I can know how unprofessional this company really is.
For 18 months now I have tried to get into my online banking account but because the manager I had, Alice Martin, left. The current Manager does not know me, so refuses to give me information on how to get into my online banking account and I have lost a lot of money to an Insurance company I should not have.
I do not live in the USA anymore but still have my account setup. It's impossible to get to the right people to sort out their mess with my bank account.
When Alice was there, I was happy and she attended to my every need, since then it has been a disaster. I took out a huge chunk and brought here, now it looks like I'll have to try to rescue the remaining amount.
When I call it takes 15 mins to get to the right department and then still they stuff up what I need. My daughter lives there and she is a signatory to my account and even she can't get them to get it right.
What is wrong with this bank? All I want is access to my money in your bank, but even that is a hard task for them to do.