We had a home equity loan thru Nat. city. That was a great bank. I paid online and all was easy. As PNC just about every month there is a problem with the online bill pay. Today it simply will not allow me to even locate the spot to login to our home equity line so that I can pay them!!!!! I had to call them last month and was passed around like a beach ball at a concert for hours. NO ONE knows how to do their job over there. I want to work there. They probably get paid well to do nothing but transfer calls to wrong departments and get away with being extremely rude. This bank should call it quits and let someone take over that has some class.
THIS BANK DOES NOT PROTECT THEIR CUSTOMERS
(WHEN IT COMES TOO FRAUD! YOUR MONEY IS NOT SAVE)
I AM A MERCHANT IN CALIFORNIA AND SUSPECTED A FRAUD COMING FROM FLORIDA ( THIS WAS A ONLINE PURCHASE.)
WHEN I WAS TRYING TO VERIFY THIS FRAUD, THE BANK REPRESENTATIVE COULDN'T HELP ME.. I CALLED 5 TIMES THREE DIFFERENT TEL# .
I WAS TRYING TO SAVE A FRAUD AND EVERY REPRESENTATIVE I SPOKE TO TOLD ME THEY CAN'T GIVE ME THEIR NAME OR VERIFY ANY INFORMATION.
I MENTION I HAVE ALREADY CHARGE THE CARD AND THE BANK RELEASE THE MONEY TO MY COMPANY BUT THEY STILL DIDN'T CARE TO BE CONCERN ABOUT THIS FRAUD!
.WHEN ASKED TO SPEAK TO A SUPERVISOR THEY PLACED ME ON HOLD FOR OVER 30 MNS .
!!!DO NOT USE THIS BANK YOUR MONEY IS NOT SAVE!!!
About a week ago I deposited two checks for the same amount through the ATM. I checked my account about 3 days later (3/3), and only one check had posted. I called the bank and spoke with a gentleman who said he would need to do some research and give me a call back. I called at 11:30am. I did not receive a call back. The next day, I checked my account again, and I see this time a new credit posted (3/4) (for the same amount of ONE check) and the original credit from the previous day was gone. I called the bank again and this time spoke to a woman. She told me it looked like they reversed the original credit and just posted it back again. She said she would call the ATM center, and she verified which ATM I used and the best number to reach me. I gave her my cell AND my direct office line. I did not receive a call back from her either. I checked my account again today, and still nothing has been resolved. This is a waste of my time. I am a long time customer of PNC. I believe I deserved some type of follow up, even if it was a call to say they don't have an answer for me yet. Once I get this issue resolved I may be opening a new account elsewhere.