We had a home equity loan thru Nat. city. That was a great bank. I paid online and all was easy. As PNC just about every month there is a problem with the online bill pay. Today it simply will not allow me to even locate the spot to login to our home equity line so that I can pay them!!!!! I had to call them last month and was passed around like a beach ball at a concert for hours. NO ONE knows how to do their job over there. I want to work there. They probably get paid well to do nothing but transfer calls to wrong departments and get away with being extremely rude. This bank should call it quits and let someone take over that has some class.
On Wednesday November 27th, '13 at the PNC Champaign, IL Kirby/Mattis branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation. Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.
This bank is the MOST TERRIBLE bank I have ever had the misfortune of using. My mortgage loan was sold to them. I have no choice except to try to refinance. If you call to ask them a question, there are no less than 10 computer prompts. The computer refuses at least twice to let you speak to a person. After verifying all information with the computer, you are finally put on hold forever. THEN, when you get a human, your information does not transfer and the human (not a customer service representative--they don't understand customer service) asks you the same 4-5 "verification" questions again.
Finally, when you get to ask the question you called 30 minutes ago to ask, they don't have the information, but will order it for you and mail it to your house within 10 business days. The representatives only have the info you can see on the internet, so don't bother calling. They do not provide any more than 12 months' data online and they do not send paper statements.
If you send any paperwork in, it takes at least 3-4 weeks for them to process it. I had an insurance claim check they did not process for over 30 days.
They have branches, but will not talk with you about your mortgage account at the branches.
We used to be military and have bought and sold many homes and had mortgages with at least 6-7 different companies. PNC is the absolute WORST. If you have a choice--RUN AWAY. Do NOT deal with them.