MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
We had a home equity loan thru Nat. city. That was a great bank. I paid online and all was easy. As PNC just about every month there is a problem with the online bill pay. Today it simply will not allow me to even locate the spot to login to our home equity line so that I can pay them!
I had to call them last month and was passed around like a beach ball at a concert for hours. NO ONE knows how to do their job over there. I want to work there. They probably get paid well to do nothing but transfer calls to wrong departments and get away with being extremely rude. This bank should call it quits and let someone take over that has some class.
My children save their coins and this past December 2014 they had collected $79.00 in coins. I went to the HIP location in Norridge IL to deposit it in December 2014 and was told PNC no longer have coin counters and it would take 3-4 weeks for deposit to hit our account (I only received a handwritten note from the teller on a PNC paper stating it was subject to count STC.) On April 28, 2015 I told teller at the HIP branch what the dollar amount was and keep checking for this dollar amount each month with my statement and upon seeing it never was deposited I went to the branch I deposited with. I was told by the teller there was a deposit of $44.97. I told her the deposit was for $79.00 & she said it would cost me $25.00 hour to investigate. I called the PNC main number and was told it would take $25.00 for investigation and because it was over there 90 day limit they could not help me and I was out my additional money. They did not care that I and my family have been with PNC (or better to say all the other banks they acquired) for well over 40 years, I was just out my children's additional money. I do not recommend this bank, I am switching to another bank just based on all the years they made money from my family's moneys and they felt this issue was beneath them.
I have been at this bank for 30 years I currently have 2 business accounts and one personal and they have decided to close them all. I have had 4 other business at this bank over the years and the new owners of my old business moved on to their bank. PNC gave me 3 days to find a new bank and change all the auto payments from this bank. If the bank can do this to me it can do it to you.
BE VERY CARFULL USING THIS BANK THEY WANT 1 MILLION DOLLAR COMPANIES AND UP.. (I WOULD RUN FAST)