Overall Rating

MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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PNC Bank Customer Review

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eacano's Profile Image

1 out of 5 marks

Reviewed by eacano

Jan 22nd 2013

Horrible. I Knew Something Was Wrong When They Hand Delivered An Estimate For My Heloc Which Showed A Trillion %

After 9 years of no payments late they cut off my heloc for being two weeks late. They refused to negotiate this matter.

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Other PNC Bank Reviews

Satisfied's Profile Image

Reviewed by Satisfied

May 4th 2015

5 out of 5 marks

Excellent

This bank has given me nothing but the best customer service. They have met and exceeded my expectations and have been helpful in ways that I didn't even know I needed.

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catjako's Profile Image

Reviewed by catjako

Apr 29th 2015

1 out of 5 marks

No more coin counters

My children save their coins and this past December 2014 they had collected $79.00 in coins. I went to the HIP location in Norridge IL to deposit it in December 2014 and was told PNC no longer have coin counters and it would take 3-4 weeks for deposit to hit our account (I only received a handwritten note from the teller on a PNC paper stating it was subject to count STC.) On April 28, 2015 I told teller at the HIP branch what the dollar amount was and keep checking for this dollar amount each month with my statement and upon seeing it never was deposited I went to the branch I deposited with. I was told by the teller there was a deposit of $44.97. I told her the deposit was for $79.00 & she said it would cost me $25.00 hour to investigate. I called the PNC main number and was told it would take $25.00 for investigation and because it was over there 90 day limit they could not help me and I was out my additional money. They did not care that I and my family have been with PNC (or better to say all the other banks they acquired) for well over 40 years, I was just out my children's additional money. I do not recommend this bank, I am switching to another bank just based on all the years they made money from my family's moneys and they felt this issue was beneath them.

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