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PNC Bank Customer Review

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eacano's Profile Image

1 out of 5 marks

Reviewed by eacano

Jan 22nd 2013

Horrible. I knew something was wrong when they hand delivered an estimate for my HELOC which showed a trillion %

After 9 years of no payments late they cut off my heloc for being two weeks late. They refused to negotiate this matter.

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teresalutherattnet's Profile Image

Reviewed by teresalutherattnet

Oct 16th 2014

1 out of 5 marks

Worst Bank Ever

This is probably the worst bank ever. I have had many accounts there over the years. Mortgage - took forever to close the account and provide a closed letter. Signature loan - again took forver to provide a closed account letter and then sent the letter recently for another account closing. Branch is incompetent and do not follow up with requests made. Right now i have a loan that cannot go to underwriting because i am waiting for a closed letter for a small overdraft account.

Called the branch because they were supposed to fax me the letter the moment the account closed. Account was closed last week and they "forgot" to stay on top of this. It will take another day to get the letter faxed to the branch (because of course their back office won't fax the letter to me directly) and then i have to count on the branch actually faxing like they promised. As soon as this is complete; i will take my business elsewhere.

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Stephanie S's Profile Image

Reviewed by Stephanie S

Jan 10th 2011

3 out of 5 marks

Great bank, just don't move

I had my account with PNC for 3 years in college (Northern NJ) and loved it. Very convenient, very responsive, reasonable charges for someone just learning how to manage their own finances.

Then two years ago I moved away from the mid-Atlantic region into New England where there are not any PNC branches (still minimal issues) until I lost my debit card. I had not changed my address, so the new card replacement timeline was around two weeks. Two weeks with only checks to access my account. The customer service team was "unable" to help, and informed me that I would be suspended from using the online banking service until I received my new card. I then had issues receiving my new card. They charged me again the lost card fee and told me that I had given them the wrong address. False, the customer service rep repeated my address word for word, but somehow lost the number for my apartment when recording my address. I ended up opening an account with an online banking franchise, confirmed my identity, and received my new debit card before I ever got my PNC bank card. After two months and numerous calls to customer service, I finally received my new debit card. WAY more hassle than it was worth.

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