MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I've had a lot of problems with the online banking. Many times, when I've tried to access my account and go to the activity page, I get the circle which spins for as long as you are online. Then I was locked out of my account because I used the wrong password too many times. Funny how the same thing happened with my business account, but without me doing anything, it resolved itself in two days. No such luck with my personal account. I called the customer service line and had to listen to lousy music for 55 minutes before someone would pick up my line. They had it fixed in very short order. So if you have a lot of patience, go ahead and use PNC online banking
I have been a customer with PNC for many years now and have seen the bank go through many changes. Currently, I have the Performance Select banking feature package, and this is the highest level of service offered. I have had a variety of service levels with PNC over the years, so I will be able to provide an overview of my banking experience.
In my opinion, PNC bank has some terrific features that make it a great bank to do business-- you will be able to find many local branches all over, PNC ATMs are also widely available (and exclusively available at WAWA markets), PNC ATMs in their branches offer many account features and the newer ones no longer require envelops for deposits, most branches that I have visited have staff that give a more personal and friendly portrayal to you as a customer.
While all of the above is nice, there are of course bad points too: PNC is a very very slow bank in terms of processing loan payments. PNC is the slowest bank that I know of (tied with Bank of America), where in my experience, Chase is the fastest. PNC is also slow in terms of reporting updates to the three credit bureaus (sometimes they are two+ months behind in reporting, and again, Chase is the fastest here too).
For my slowness comment, I actually did speak to a bank representative regarding this. I was given an explanation for the slowness with information that as a customer I really do not care about. "Payments have to go through two different systems, which causes delays in posting."
Their website is now up-to-date and fabulous (all expect for making loan payments as noted above). I just think it is time to bring the rest of their internal systems into the modern era.