PNC bank is one of the most ruthless and profit hungry banks that I have had the chance to encounter thus far in my life. I have both a savings and checking account at this bank. I also have the displeasure of having a mortgage with this bank. The staff is unprofessional and unknowledgeable. I have had more than one identity theft occurrence with this bank and no one was able to notify me until I was ~$3500 in debt. This bank refused to reimburse me after an investigation and threatened to foreclose on my house when I had a negative balance in my account (due to the theft). Thank you family and friends for helping me out when I needed you! If there are other banking options that you can utilize, I would implore you to do so. Do not do business with this bank if you can avoid it.
I took out a very small loan ($5,000) with PNC bank....after many phone calls, getting the run around (they couldn't find my loan request at first), and call backs as they promised with a status (that should have been the key) finally got a call the loan had been approved after over a week. Went in to the bank to sign paperwork , then got a call a week later they had processed the paperwork wrong (wrong payment date) and needed me to resign new paperwork. I found this a little fishy as I had already received my check. Ok...signed new paperwork....Week later get a call the head office had let the paperwork fall in to a black hole and they needed me to resign paperwork for a third time. I have good credit and a good salary so there is nothing on my side causing this insane business. Come on.....three times to sign the same paperwork.....What is wrong with these people. Will never, ever, ever do business with this bank again.. Just hope when I pay off my loan they show it paid and don't want me to repay it 3 times.
PNC bought out my previous bank and I have been very happy with my overall experience. I am a fairly technical person so the online access and all of the things I can do with my online banking and depositing with my iPhone has helped a lot. My particular branch is not busy so it is more like going in to your local barber shop than it is your local bank. Everyone knows me and is always friendly and willing to chat if not busy so the overall experience for me from a service and access perspective has been fantastic. I do not have any loans or investment products with them so I cannot attest to those items.