PNC bank is one of the most ruthless and profit hungry banks that I have had the chance to encounter thus far in my life. I have both a savings and checking account at this bank. I also have the displeasure of having a mortgage with this bank. The staff is unprofessional and unknowledgeable. I have had more than one identity theft occurrence with this bank and no one was able to notify me until I was ~$3500 in debt. This bank refused to reimburse me after an investigation and threatened to foreclose on my house when I had a negative balance in my account (due to the theft). Thank you family and friends for helping me out when I needed you! If there are other banking options that you can utilize, I would implore you to do so. Do not do business with this bank if you can avoid it.
Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!
THIS BANK DOES NOT PROTECT THEIR CUSTOMERS
(WHEN IT COMES TOO FRAUD! YOUR MONEY IS NOT SAVE)
I AM A MERCHANT IN CALIFORNIA AND SUSPECTED A FRAUD COMING FROM FLORIDA ( THIS WAS A ONLINE PURCHASE.)
WHEN I WAS TRYING TO VERIFY THIS FRAUD, THE BANK REPRESENTATIVE COULDN'T HELP ME.. I CALLED 5 TIMES THREE DIFFERENT TEL# .
I WAS TRYING TO SAVE A FRAUD AND EVERY REPRESENTATIVE I SPOKE TO TOLD ME THEY CAN'T GIVE ME THEIR NAME OR VERIFY ANY INFORMATION.
I MENTION I HAVE ALREADY CHARGE THE CARD AND THE BANK RELEASE THE MONEY TO MY COMPANY BUT THEY STILL DIDN'T CARE TO BE CONCERN ABOUT THIS FRAUD!
.WHEN ASKED TO SPEAK TO A SUPERVISOR THEY PLACED ME ON HOLD FOR OVER 30 MNS .
!!!DO NOT USE THIS BANK YOUR MONEY IS NOT SAVE!!!