PNC bank is one of the most ruthless and profit hungry banks that I have had the chance to encounter thus far in my life. I have both a savings and checking account at this bank. I also have the displeasure of having a mortgage with this bank. The staff is unprofessional and unknowledgeable. I have had more than one identity theft occurrence with this bank and no one was able to notify me until I was ~$3500 in debt. This bank refused to reimburse me after an investigation and threatened to foreclose on my house when I had a negative balance in my account (due to the theft). Thank you family and friends for helping me out when I needed you! If there are other banking options that you can utilize, I would implore you to do so. Do not do business with this bank if you can avoid it.
I'll save the long list of how poor this customer service is. After 10 months (TEN - please count them, TEN) of trying to get something SIMPLE like my loan payment to be deducted automatically, I finally lost it today.
The bank was refusing to waive $130 of fees, their error, and they admit that. Spoke with somebody who puts the "Douche" in "Douchebag", Thomas Dillard, at 877-631-8998, x2695443896 (LOVE those TEN DIGIT extensions).
Will NEVER do business with this bank again. POOR, POOR CUSTOMER SERVICE.
While you might have integrity and be a person of your word, who backs up those words with actions, PNC Bank most certainly is the complete opposite. They have no integrity and they blatantly lie. We have a loan with PNC Bank and have made every single payment to them, on time, for the past 2 years just as we agreed to do. Our attorney is/was in the process of negotiating the terms of the balance of the loan and was told by their attorney what documents they were going to require and was also told that our bank rep was going on vacation and nothing would be happening for at least the next week. Well, they lied. On Friday, at the end of the day, PNC sucked $58,000 from our account with no notice whatsoever. To make matters worse, there is $50,000 worth of checks written to vendors and employees, including our paycheck. They took the money out anyway, even though there were outstanding checks which were written on clear money. We sent an email to our rep and received an auto-response saying she was on vacation and giving the names of 2 people to contact in case of an emergency. Well this is an emergency and surely this must be a mistake, right? Despite repeated phone calls to both people, we were only able to get one man on the phone who basically said, "too bad, fuck you, talk to your attorney." When our attorney spoke with the PNC attorney, they said they knew it was happening, despite telling us, in writing that it wasn't going to. I can't even fathom how someone would do that and then leave for vacation, without any regard and leaving people to try and pull their business and lives together. We are filing a complaint with the Federal Trade Commission. I'm tempted to write all of their names here, but I have more integrity than that.