I banked with National City before they were bought out by PNC. National City was great to me... Now PNC is a fairly average bank, they have never been deceitful towards me, but they aren't the most helpful either. Tried to get a car loan and mortgage through them, denied for both from PNC, but happily approved at other banks. If it weren't for the Virtual Wallet being so good I would switch in a heartbeat.
Worst bank ever' they are too big and inefficient to provide good service. It took 9 days to process a bank to bank payment. I was forced to place a stop payment on the bak to bak draft payment. I had to go to a branch to make my home equity line payment. They receive my payment 3 days before the due date. However, they arbitrarily freeze my account. I received a piece of pauper statin that freeze my account due to default despite that they received my payment ahead of time and $19,970 more than the minimum payment. The piece of paper has initials JG, no information about my rights, nor a disclosure where to summit a grievance or complaint. I had to submit a complaint at Consumer Financial Protection Bureau to fight for this abusive behavior of PNC Bank