Overall Rating

MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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PNC Bank Customer Review

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Chris E's Profile Image

3 out of 5 marks

Reviewed by Chris E

Jun 22nd 2012

Not bad, but not great... National City was better

I banked with National City before they were bought out by PNC. National City was great to me... Now PNC is a fairly average bank, they have never been deceitful towards me, but they aren't the most helpful either. Tried to get a car loan and mortgage through them, denied for both from PNC, but happily approved at other banks. If it weren't for the Virtual Wallet being so good I would switch in a heartbeat.

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jwulmer's Profile Image

Reviewed by jwulmer

May 27th 2015

1 out of 5 marks

Trouble with foreign exchange rates

While not an everyday transaction, trying to buy Euros for a vacation is a bit of a problem. First, it always seems to be difficult for a teller to even find in their "system" where foreign exchange is. This takes a bit of time while they ask around among themselves how to do it.

Today when I asked what the exchange rate was I was quoted 1 Euro = 1.017 dollars. I asked if they were sure and even pointed out that Chase Bank across the street gave me a rate of 1 Euro = 1.1573 dollars. The teller confirmed that it was $1.017 so I placed an order for $400 worth of Euros.

When I got home and checked the web the "official" rate was $1.0879 without the normal fee the banks charge for foreign exchange. Called the branch and questioned the error and was told they weren't sure if they could stop the transaction or not. The rate they now gave over the phone was $1.16.

Pretty sloppy for being a bank and all.

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Allison's Profile Image

Reviewed by Allison

May 26th 2015

5 out of 5 marks

Attentive Staff, Helpful Manager

The customer service at this PNC branch has exceeded my expectations. Manager David Landals helped me get organized in a way that has helped me grow my business. I recommend that any young entrepreneur or start up to get signed up with their business banking services as it can be difficult for an artist/creative person to get organized. David's patience and zen-like quality made it much easier.

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