I banked with National City before they were bought out by PNC. National City was great to me... Now PNC is a fairly average bank, they have never been deceitful towards me, but they aren't the most helpful either. Tried to get a car loan and mortgage through them, denied for both from PNC, but happily approved at other banks. If it weren't for the Virtual Wallet being so good I would switch in a heartbeat.
This is the most incompetent bank I have ever had the displeasure of HAVING to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.
Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none!!!! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete....?????
Ibeing an alien i had a chance to open accounts. I found all people working in the bank more friendly, supportive, caring and considerate. Their mission is ; service for all with smiling face"