MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I prefer minimal interaction with PNC, as I have one checking account and an ATM card. Recently I have been forced to read ads when I use their ATMs, and cannot get my funds without replying to these ads (Y or N for info.) I feel ATMs should provide rapid means to do my banking, and very much resent being forced to read ads some Marketing moron thought was a good idea. I have called PNC 5 times complaining about this, the most recent yesterday (19 Sept.)
For almost 20 minutes I explained that if I need such ad info, I can walk into a branch or go online for the info - the priority for ATMs should be rapid use. The 'customer service' rep (who had some pompous other title) told me 1. I was the only one complaining, 2. it would be 'difficult' to change 12,000 ATMs, and that since the ATMs were their property, they had the 'right' to waste my time. I then explained they were already wasting my time by forcing me to select a language to use the ATMs (here in a country where the language of business is ENGLISH,) and that wasting even 3 seconds of my time was not their right.
He adamantly refused to do anything, and stated that there was 'no one else' I could talk to about this. If enough customers stop being sheep about how PNC does business, they would change their ATM procedures and remove forced ads, and make the default language ENGLISH. I am actively looking for another local bank, or a credit union, as they do not deserve my business; I will investigate filing a complaint with the BBB. My time is valuable to me, isn't yours?
While not an everyday transaction, trying to buy Euros for a vacation is a bit of a problem. First, it always seems to be difficult for a teller to even find in their "system" where foreign exchange is. This takes a bit of time while they ask around among themselves how to do it.
Today when I asked what the exchange rate was I was quoted 1 Euro = 1.017 dollars. I asked if they were sure and even pointed out that Chase Bank across the street gave me a rate of 1 Euro = 1.1573 dollars. The teller confirmed that it was $1.017 so I placed an order for $400 worth of Euros.
When I got home and checked the web the "official" rate was $1.0879 without the normal fee the banks charge for foreign exchange. Called the branch and questioned the error and was told they weren't sure if they could stop the transaction or not. The rate they now gave over the phone was $1.16.
Pretty sloppy for being a bank and all.
The customer service at this PNC branch has exceeded my expectations. Manager David Landals helped me get organized in a way that has helped me grow my business. I recommend that any young entrepreneur or start up to get signed up with their business banking services as it can be difficult for an artist/creative person to get organized. David's patience and zen-like quality made it much easier.