I prefer minimal interaction with PNC, as I have one checking account and an ATM card. Recently I have been forced to read ads when I use their ATMs, and cannot get my funds without replying to these ads (Y or N for info.) I feel ATMs should provide rapid means to do my banking, and very much resent being forced to read ads some Marketing moron thought was a good idea. I have called PNC 5 times complaining about this, the most recent yesterday (19 Sept.)
For almost 20 minutes I explained that if I need such ad info, I can walk into a branch or go online for the info - the priority for ATMs should be rapid use. The 'customer service' rep (who had some pompous other title) told me 1. I was the only one complaining, 2. it would be 'difficult' to change 12,000 ATMs, and that since the ATMs were their property, they had the 'right' to waste my time. I then explained they were already wasting my time by forcing me to select a language to use the ATMs (here in a country where the language of business is ENGLISH,) and that wasting even 3 seconds of my time was not their right.
He adamantly refused to do anything, and stated that there was 'no one else' I could talk to about this. If enough customers stop being sheep about how PNC does business, they would change their ATM procedures and remove forced ads, and make the default language ENGLISH. I am actively looking for another local bank, or a credit union, as they do not deserve my business; I will investigate filing a complaint with the BBB. My time is valuable to me, isn't yours?
There are plenty of banks in a Hudson so stay away from PNC! They can't even return several phone calls!
This is a quote from my 18 yr old grandson who doesn't know much about banking as yet. He went in to cash a check that i had written to him. He was nervous because he had never done that before. I just got a text from him saying "those people at pnc are so nice! " he is working with another bank to open an account. I think because they are not as "nice" he will be changing it over to pnc. Thanks for being so kind to a young person who may turn out to be a great customer in the future. Karen b.