I prefer minimal interaction with PNC, as I have one checking account and an ATM card. Recently I have been forced to read ads when I use their ATMs, and cannot get my funds without replying to these ads (Y or N for info.) I feel ATMs should provide rapid means to do my banking, and very much resent being forced to read ads some Marketing moron thought was a good idea. I have called PNC 5 times complaining about this, the most recent yesterday (19 Sept.)
For almost 20 minutes I explained that if I need such ad info, I can walk into a branch or go online for the info - the priority for ATMs should be rapid use. The 'customer service' rep (who had some pompous other title) told me 1. I was the only one complaining, 2. it would be 'difficult' to change 12,000 ATMs, and that since the ATMs were their property, they had the 'right' to waste my time. I then explained they were already wasting my time by forcing me to select a language to use the ATMs (here in a country where the language of business is ENGLISH,) and that wasting even 3 seconds of my time was not their right.
He adamantly refused to do anything, and stated that there was 'no one else' I could talk to about this. If enough customers stop being sheep about how PNC does business, they would change their ATM procedures and remove forced ads, and make the default language ENGLISH. I am actively looking for another local bank, or a credit union, as they do not deserve my business; I will investigate filing a complaint with the BBB. My time is valuable to me, isn't yours?
This is probably the worst bank ever. I have had many accounts there over the years. Mortgage - took forever to close the account and provide a closed letter. Signature loan - again took forver to provide a closed account letter and then sent the letter recently for another account closing. Branch is incompetent and do not follow up with requests made. Right now i have a loan that cannot go to underwriting because i am waiting for a closed letter for a small overdraft account.
Called the branch because they were supposed to fax me the letter the moment the account closed. Account was closed last week and they "forgot" to stay on top of this. It will take another day to get the letter faxed to the branch (because of course their back office won't fax the letter to me directly) and then i have to count on the branch actually faxing like they promised. As soon as this is complete; i will take my business elsewhere.
I had my account with PNC for 3 years in college (Northern NJ) and loved it. Very convenient, very responsive, reasonable charges for someone just learning how to manage their own finances.
Then two years ago I moved away from the mid-Atlantic region into New England where there are not any PNC branches (still minimal issues) until I lost my debit card. I had not changed my address, so the new card replacement timeline was around two weeks. Two weeks with only checks to access my account. The customer service team was "unable" to help, and informed me that I would be suspended from using the online banking service until I received my new card. I then had issues receiving my new card. They charged me again the lost card fee and told me that I had given them the wrong address. False, the customer service rep repeated my address word for word, but somehow lost the number for my apartment when recording my address. I ended up opening an account with an online banking franchise, confirmed my identity, and received my new debit card before I ever got my PNC bank card. After two months and numerous calls to customer service, I finally received my new debit card. WAY more hassle than it was worth.