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B+
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PNC Bank Customer Review

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Cincinnatiguy's Profile Image

1 out of 5 marks

Reviewed by Cincinnatiguy

Sep 20th 2012

PNC bank priority is NOT Customer Service, only profit

I prefer minimal interaction with PNC, as I have one checking account and an ATM card. Recently I have been forced to read ads when I use their ATMs, and cannot get my funds without replying to these ads (Y or N for info.) I feel ATMs should provide rapid means to do my banking, and very much resent being forced to read ads some Marketing moron thought was a good idea. I have called PNC 5 times complaining about this, the most recent yesterday (19 Sept.) For almost 20 minutes I explained that if I need such ad info, I can walk into a branch or go online for the info - the priority for ATMs should be rapid use. The 'customer service' rep (who had some pompous other title) told me 1. I was the only one complaining, 2. it would be 'difficult' to change 12,000 ATMs, and that since the ATMs were their property, they had the 'right' to waste my time. I then explained they were already wasting my time by forcing me to select a language to use the ATMs (here in a country where the language of business is ENGLISH,) and that wasting even 3 seconds of my time was not their right. He adamantly refused to do anything, and stated that there was 'no one else' I could talk to about this. If enough customers stop being sheep about how PNC does business, they would change their ATM procedures and remove forced ads, and make the default language ENGLISH. I am actively looking for another local bank, or a credit union, as they do not deserve my business; I will investigate filing a complaint with the BBB. My time is valuable to me, isn't yours?

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Other PNC Bank Reviews

JJStubbs's Profile Image

Reviewed by JJStubbs

Aug 29th 2014

1 out of 5 marks

PNC Financial Services

The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.

It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.

Very poor customer service

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NotHappywPNC's Profile Image

Reviewed by NotHappywPNC

Aug 27th 2014

1 out of 5 marks

Incompetent. Worst customer service ever! Don't do it.

This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.

Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?

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