This bank is by far the rudest. They have horrible customer service and they do not try to even help you out. Would not refer this bank to anybody. Wish i would've went through usaa. Only reason why i chose this one was because their rates was lower.
My husband and I lose money week after week the online banking is never accurate and the phone service is never accurate, then when you call them on it they make up some crazy way to say that there fees are correct this bank is terrible I would never in a million years refer this bank to anyone.
On Wednesday November 27th, 2013 at the PNC Champaign, IL Kirby/Mattis branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager [Redacted] is aware of the situation. Apparently Dave Henry thinks that is perfectly OK and believes it was a "mistake" and won't fire Brandon for that.