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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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PNC Bank Customer Review

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c11ris's Profile Image

1 out of 5 marks

Reviewed by c11ris

Nov 5th 2012

Shockingly Incompetent

Too many experiences over the last 5 years to share all. High points:

Changing primary members on a business account, requiring no less than 6 visits in person only to find the original names were still on the account more than six months later.

No way (even temporarily) to raise the limit on a DEBIT card beyond $5,000. I fail to see their risk when there is 10-20x the amount requested in the account. Eventually I gave up arguing with them and just used ACH/wire transfers when necessary.

Final straw, getting dinged $3/deposit ticket accessed online ($300+ in total, yes, the fee is listed in the bowels of their fee document, but nothing notifies you as you access it online). Their response after having an account in good standing with an average balance > $100k for over 5 years? "You should have known that, it's in the fee document".

I hope the fee is worth it, I don't understand how this bank stays in business.

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Other PNC Bank Reviews

swenger1's Profile Image

Reviewed by swenger1

Mar 4th 2015

5 out of 5 marks

This bank is great. New style, great service.

Hi everyone. This is a great neighborhood bank servicing the Worthington area. I have never had an issue here. Every teller and personal banker has been friendly and easy to deal with. I personally have never used their investment services. However, I am pleased to utilize their other products (business checking, personal checking, virtual wallet). I mostly interact with Victoria, Adam, and Steve. Keep up the good work, guys. I'll be continuing to stop by.

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lsteen's Profile Image

Reviewed by lsteen

Mar 4th 2015

5 out of 5 marks

Happy to be here!

We recently moved to the area and started using the PNC branch at Silver Springs Square. Not much of our banking was done with PNC but now it will be our primary bank. ALL the tellers we have had to interact with have been pleasant, efficient and willing to help in any way.

Thank you, Linda Steen

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