MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Too many experiences over the last 5 years to share all. High points:
Changing primary members on a business account, requiring no less than 6 visits in person only to find the original names were still on the account more than six months later.
No way (even temporarily) to raise the limit on a DEBIT card beyond $5,000. I fail to see their risk when there is 10-20x the amount requested in the account. Eventually I gave up arguing with them and just used ACH/wire transfers when necessary.
Final straw, getting dinged $3/deposit ticket accessed online ($300+ in total, yes, the fee is listed in the bowels of their fee document, but nothing notifies you as you access it online). Their response after having an account in good standing with an average balance > $100k for over 5 years? "You should have known that, it's in the fee document".
I hope the fee is worth it, I don't understand how this bank stays in business.
I was at this bank to open a new bank account. Since i had a negative account that was closed and i paid it in full after a month, the pnc verification center wanted the branch manager to request a bypass code.
The branch manager MARY SUDHERS acted as if she tried her best and i believed her. Later when i talked to the pnc over phone, they weresurprised to see that she had denied me to request the code and the bank was ready. Dont go to her.
This has been the most frustrating experience - I started a chat with Karen concerning an alert from PNC that someone had authorized telephone password changes. It took 50 minutes and she finished by saying that nothing could be done! She was obviously chatting to several people at the one time, which took forever waiting for her to respond to each question. At one point she gave me an answer intended for someone else. The final insult was that the site would not allow me to leave feed back! I'm in the process of changing banks. Horrible, horrible service and clued out, incompetent, help.