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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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PNC Bank Customer Review

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c11ris's Profile Image

1 out of 5 marks

Reviewed by c11ris

Nov 5th 2012

Shockingly Incompetent

Too many experiences over the last 5 years to share all. High points:

Changing primary members on a business account, requiring no less than 6 visits in person only to find the original names were still on the account more than six months later.

No way (even temporarily) to raise the limit on a DEBIT card beyond $5,000. I fail to see their risk when there is 10-20x the amount requested in the account. Eventually I gave up arguing with them and just used ACH/wire transfers when necessary.

Final straw, getting dinged $3/deposit ticket accessed online ($300+ in total, yes, the fee is listed in the bowels of their fee document, but nothing notifies you as you access it online). Their response after having an account in good standing with an average balance > $100k for over 5 years? "You should have known that, it's in the fee document".

I hope the fee is worth it, I don't understand how this bank stays in business.

Is this review helpful? ▲ Yes 4 ▼ No 0

Other PNC Bank Reviews

verymadcustoner's Profile Image

Reviewed by verymadcustoner

Jun 24th 2015

1 out of 5 marks

Reasons for over draft fees

I went to check my account Monday morning at like 8am. It said my account was overdrawn. I transfered money into my account right away. So it brought my balance to in the positive. Later that day my husband tried using our card and it got declined because I didn't have enough money to cover what he was buying. So I still had the same amount in my account after he tried to use my card. I then transfered more money into that account. We didn't use that card all day. The next day which is Tuesday, I check my account. It says my account is overdrawn again and they charged me twice with the $36.00 overdraft fee. They are charging me the fee because my account was taken care of right away? And didn't recognize I deposited money to bring my balance in the positive? .. The manager on the phone kept arguing with me saying I didn't transfer the money when my statement clearly states I did. I think they are trying to stack the fees to make money, that should be against the law. NORTHWEST BANK just lost a lawsuit because they were doing the same thing! Not only that a deposit is a deposit abd should be actually is usually credited to your account right away. Why would a cash deposit be different from a mobile deposit. Makes no sense.

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z3constance's Profile Image

Reviewed by z3constance

Jun 23rd 2015

1 out of 5 marks

BAIT AND SWITCH

I opened a checking account and then was cheated out of the promotion promised. Even the CSR who opened my account tried to help me, but main office refused and even though she told them that she KNEW it was valid.

Also, Mobile Banking is a JOKE.

I plan on going to a different bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

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