Too many experiences over the last 5 years to share all. High points:
Changing primary members on a business account, requiring no less than 6 visits in person only to find the original names were still on the account more than six months later.
No way (even temporarily) to raise the limit on a DEBIT card beyond $5,000. I fail to see their risk when there is 10-20x the amount requested in the account. Eventually I gave up arguing with them and just used ACH/wire transfers when necessary.
Final straw, getting dinged $3/deposit ticket accessed online ($300+ in total, yes, the fee is listed in the bowels of their fee document, but nothing notifies you as you access it online). Their response after having an account in good standing with an average balance > $100k for over 5 years? "You should have known that, it's in the fee document".
I hope the fee is worth it, I don't understand how this bank stays in business.
I was amazed first and foremost for the wonderful treatment I got and get from the staff at this branch. The employees are wonderful, helpful and have great attitudes. What I like about my account is that I can have checking and savings all together and when I overdraw on the checking account I can transfer from my savings. I am sure a lot of banks can do that but I like the way this bank does things. Its very secure, no one is going to be able to take out of your account without the proper credentials. I am very satisfied with this institution.
I will definitely be closing my account with PNC after what has happened. Over the past 2 years, with 2 different accounts that involved no risky behavior, PNC has somehow let my account numbers get into the hands of scammers. Every couple weeks I get a call from a fake law firm claiming I owe money to companies I have never used before. These scams somehow have my entire account number and Social Security Number. The only people I have ever given my ssn to are PNC and employers. Then, recently, my free checking classic became standard checking, which resulted in a 7 dollar charge to my account I have been trying to close because of this. This 7 dollar charge put me in the negative, 7 dollars. I was not notified that this change would happen. I was not told of any new charges I would be receiving. Had I known this, I would have closed my accounts sooner. However, as I hadn't received a scam call in quite a while, I was giving them the benefit of the doubt and believing they had handled it. Then, within 5 hours, I got charged this 7 dollars AND got another scam call. PNC has officially received my vote for worst company in the USA for 2014.