Well this is the most greedy bank ....just closed the account....we only use this account from Nov. - May...my husbands seasonal work is direct deposit...we have another checking with a credit union...the phone company made a mistake a put my payment through PNC there was only 5.00 in the account ...instead of them not putting it through they did and we were out of town and when we got back ..we got a letter saying we owed all these fees...36. and a 7.00 (4x) total of 60.00. My husband is on unemployment...so $60. is a lot right now...tank of gas...well they said there was nothing they could do....what a bunch of greedy people...hope they all can sleep at night knowing they take money from people that are struggling to begin with....never never never will I do business with them again....the attitude is just this is the way it is...suck it up......terrible terrible bank....I think I will stick to my credit union....
The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.
It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.
Very poor customer service
This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.
Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?