Well this is the most greedy bank ....just closed the account....we only use this account from Nov. - May...my husbands seasonal work is direct deposit...we have another checking with a credit union...the phone company made a mistake a put my payment through PNC there was only 5.00 in the account ...instead of them not putting it through they did and we were out of town and when we got back ..we got a letter saying we owed all these fees...36. and a 7.00 (4x) total of 60.00. My husband is on unemployment...so $60. is a lot right now...tank of gas...well they said there was nothing they could do....what a bunch of greedy people...hope they all can sleep at night knowing they take money from people that are struggling to begin with....never never never will I do business with them again....the attitude is just this is the way it is...suck it up......terrible terrible bank....I think I will stick to my credit union....
this office is worthless. Cannot get a cashiers check, had to drive 20 miles to another PNC bank. I can understand not being able to withdraw large sums of cash from a small place but can't get a cashiers check?!?! And cannot withdraw more than 1,000 cash even if your account has 10,0000. What is the purpose of this place? Just replace the humans with an atm, save $$ :)
Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!