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PNC Bank Customer Review

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Doubting_Thomas's Profile Image

1 out of 5 marks

Reviewed by Doubting_Thomas

Jul 13th 2012

Visa Card Deception

went to PNC because they handled Freddie MAC/Fannie Mae Mortgages -

OK - banking officer suggested I apply for a VISA card because new home - expenses - 12 mos. interest free - OK !! I set up - paid for some expenses - Busy - Set up Auto Pay for min. payment was going to pay off whole thing within 12 mos. - Found out even though I didn't receive any statements or notice - THAT THEY WERE CHARGING ME INTEREST ON A PURCHASE FROM THE 6TH MONTH - Upon Calling I got the Snotty Remark I should have read the very clear disclosure statement - I said I was sold the CARD - during the hectic moving process and was told it would be 12 mos. interest free - that I didn't feel I had to sit down and read a 20 page fine print contract if the Financial Rep at the bank said it would be 12 mos. interest free - (turns out 12 mos. interest free on a Transfer - 6 mos on purchase) - said having an MBA - from an Ivy League School - I could read the contract - but if I ask and am told it's 12 mos. interest free - and I'm approached during a busy time like moving - I would assume I could trust the Verbal Explanation - PNC CUSTOMER SERVICE REP. AND SUPERVISOR - said read the Disclosure - THIS BANK IS FOR THE BIRDS - I suggested the least they could do is offer some form of credit - and my intent to avoid paying 23 percent APR was clear that when I found out for the first time their interest I PAID THE WHOLE BALANCE OFF IMMEDIATELY -

No Dice - I JUST SAID FINE - I'M GOING TO WRITE MY ELECTED OFFICIALS AND POST ALL OVER ABOUT THEIR LITTLE SCAM - AND SNOTTY - BAD ATTITUDE - Probably - Just Told - This is the Line - You Give Customers if you want to Keep Your Job ! A pity but that's what seems to be common place business practice - you loose a couple of customers and you rope another 5 in!!! JUST DOING MY BIT TO KEEP PEOPLE FROM GETTING ROPED!!!!!!!! CAVEAT EMPTOR!

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Other PNC Bank Reviews

DaveMcArthur's Profile Image

Reviewed by DaveMcArthur

Aug 21st 2014

1 out of 5 marks

Worst Banking Experience In My Life

I have had a checking account with PNC for less than a week and all I want to do is to close the account. This being the 21st Century, one would think that opening an account online would be a simple process. The only simple part was PNC taking my deposit. I never received a signature card, I have never been able to create my online account, it has been locked out since I open the account and despite calling the Customer Service number multiple times to get the account unlocked, that should never have been locked in the first place, it remains locked out. At this point I am so frustrated with the abject stupidity and run around I have received from this so called bank, I am ready to surrender my $100 deposit just to never have to deal with the run around and frustration ever again. If you are considering using PNC , do your self a favor and DO NOT do it! You would be better off keeping your money under your mattress.

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GinaPellegrini's Profile Image

Reviewed by GinaPellegrini

Aug 12th 2014

1 out of 5 marks

Worst Bank Manager ever!

I've never posted a negative comment or called to complain about a sole! Bank manager was so rude and dismissive and I HAD to let it be known! The teller also made a huge error and neglected to provide me with receipts for 17,000.00 deposit of bonds. I worried all night about the missing $. Next day I alerted him to his error--he resolved it without a "sorry" or any type of apology. Waited on hold for 30 minutes with regional customer service to complain about the service ( something I've never done in my 54 years alive). Worth the wait!

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