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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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PNC Bank Customer Review

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Doubting_Thomas's Profile Image

1 out of 5 marks

Reviewed by Doubting_Thomas

Jul 13th 2012

Visa Card Deception

Went to PNC because they handled Freddie MAC/Fannie Mae Mortgages -

OK - banking officer suggested I apply for a VISA card because new home - expenses - 12 mos. interest free - OK !! I set up - paid for some expenses - Busy - Set up Auto Pay for min. payment was going to pay off whole thing within 12 mos. - Found out even though I didn't receive any statements or notice - THAT THEY WERE CHARGING ME INTEREST ON A PURCHASE FROM THE 6TH MONTH - Upon Calling I got the Snotty Remark I should have read the very clear disclosure statement - I said I was sold the CARD - during the hectic moving process and was told it would be 12 mos. interest free - that I didn't feel I had to sit down and read a 20 page fine print contract if the Financial Rep at the bank said it would be 12 mos. interest free - (turns out 12 mos. interest free on a Transfer - 6 mos on purchase) - said having an MBA - from an Ivy League School - I could read the contract - but if I ask and am told it's 12 mos. interest free - and I'm approached during a busy time like moving - I would assume I could trust the Verbal Explanation - PNC CUSTOMER SERVICE REP. AND SUPERVISOR - said read the Disclosure - THIS BANK IS FOR THE BIRDS - I suggested the least they could do is offer some form of credit - and my intent to avoid paying 23 percent APR was clear that when I found out for the first time their interest I PAID THE WHOLE BALANCE OFF IMMEDIATELY -

No Dice - I JUST SAID FINE - I'M GOING TO WRITE MY ELECTED OFFICIALS AND POST ALL OVER ABOUT THEIR LITTLE SCAM - AND SNOTTY - BAD ATTITUDE - Probably - Just Told - This is the Line - You Give Customers if you want to Keep Your Job ! A pity but that's what seems to be common place business practice - you loose a couple of customers and you rope another 5 in!!! JUST DOING MY BIT TO KEEP PEOPLE FROM GETTING ROPED! CAVEAT EMPTOR!

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Other PNC Bank Reviews

croll70's Profile Image

Reviewed by croll70

Apr 25th 2015

1 out of 5 marks

Lied To, Charged Fees and Wasted My Time

I have had an absolutely horrible experience with PNC. They cannot be trusted and would warn anyone away from using them.

I had a checking account at PNC Bank for several years. The account had at least $1,000 in it and we had no fees for having he account. We were loyal to PNC with this account. All of a sudden I noticed service fees hitting the account. I went I to the branch to ask about it and they told me that they changed the terms of my account and it would now have fees associated with it. I then asked to close the account. The bank representative talked me into their NEW no-fee account. This new account had some new limitations whereby I had to enroll in online banking and needed to qualify under one of the following: I could not go into a branch; or I had to maintain a minimum balance of $500. While not what I originally signed up for I would be able to qualify for both of these. I went to sign up for online banking several times and the system was always experiencing a technical issue and asked me to try again later. After several weeks of not being able to sign up online I started getting a "spend paper service fee" and then a "reserve paper statement fee" both on the same statement, as if one paper statement fee was not enough. I then called the bank to let them know of my experience. They then informed me that their online system does not work with Internet Explorer, only the most widely used browser. I then said that as that is the browser I use I need to and would like to close my account. They said that I would have to come into the branch to close my account. I was not able to get to the bank to close my account due to working during business hours and having other commitments on the following Saturdays. I made it into the branch today to let them know that the account did not deliver as promised and would like to close my account. They then charged me ANOTHER $25 as an early account closure fee!

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dsrm2291's Profile Image

Reviewed by dsrm2291

Apr 19th 2015

1 out of 5 marks

Horrible Customer Service

I have always considered eventually opening a PNC account because my boyfriend has an account with them and we are now living together. I went to this branch this past weekend to help him deposit his coins into his account for him because they have been sitting around the house and PNC has a coin counter free of charge for their customers. The money was going straight into his account I had his account number and the woman working made me feel like a criminal. She said because I was not a PNC customer I could not deposit his money in his account which is ridiculous. She was incredibility rude and made me feel horrible when I was just trying to help someone out. I now have no intentions of ever opening an account with this bank especially the Plainsboro NJ branch.

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