went to PNC because they handled Freddie MAC/Fannie Mae Mortgages -
OK - banking officer suggested I apply for a VISA card because new home - expenses - 12 mos. interest free - OK !! I set up - paid for some expenses - Busy - Set up Auto Pay for min. payment was going to pay off whole thing within 12 mos. - Found out even though I didn't receive any statements or notice - THAT THEY WERE CHARGING ME INTEREST ON A PURCHASE FROM THE 6TH MONTH - Upon Calling I got the Snotty Remark I should have read the very clear disclosure statement - I said I was sold the CARD - during the hectic moving process and was told it would be 12 mos. interest free - that I didn't feel I had to sit down and read a 20 page fine print contract if the Financial Rep at the bank said it would be 12 mos. interest free - (turns out 12 mos. interest free on a Transfer - 6 mos on purchase) - said having an MBA - from an Ivy League School - I could read the contract - but if I ask and am told it's 12 mos. interest free - and I'm approached during a busy time like moving - I would assume I could trust the Verbal Explanation - PNC CUSTOMER SERVICE REP. AND SUPERVISOR - said read the Disclosure - THIS BANK IS FOR THE BIRDS - I suggested the least they could do is offer some form of credit - and my intent to avoid paying 23 percent APR was clear that when I found out for the first time their interest I PAID THE WHOLE BALANCE OFF IMMEDIATELY -
No Dice - I JUST SAID FINE - I'M GOING TO WRITE MY ELECTED OFFICIALS AND POST ALL OVER ABOUT THEIR LITTLE SCAM - AND SNOTTY - BAD ATTITUDE - Probably - Just Told - This is the Line - You Give Customers if you want to Keep Your Job ! A pity but that's what seems to be common place business practice - you loose a couple of customers and you rope another 5 in!!! JUST DOING MY BIT TO KEEP PEOPLE FROM GETTING ROPED!!!!!!!! CAVEAT EMPTOR!
I'll save the long list of how poor this customer service is. After 10 months (TEN - please count them, TEN) of trying to get something SIMPLE like my loan payment to be deducted automatically, I finally lost it today.
The bank was refusing to waive $130 of fees, their error, and they admit that. Spoke with somebody who puts the "Douche" in "Douchebag", Thomas Dillard, at 877-631-8998, x2695443896 (LOVE those TEN DIGIT extensions).
Will NEVER do business with this bank again. POOR, POOR CUSTOMER SERVICE.
While you might have integrity and be a person of your word, who backs up those words with actions, PNC Bank most certainly is the complete opposite. They have no integrity and they blatantly lie. We have a loan with PNC Bank and have made every single payment to them, on time, for the past 2 years just as we agreed to do. Our attorney is/was in the process of negotiating the terms of the balance of the loan and was told by their attorney what documents they were going to require and was also told that our bank rep was going on vacation and nothing would be happening for at least the next week. Well, they lied. On Friday, at the end of the day, PNC sucked $58,000 from our account with no notice whatsoever. To make matters worse, there is $50,000 worth of checks written to vendors and employees, including our paycheck. They took the money out anyway, even though there were outstanding checks which were written on clear money. We sent an email to our rep and received an auto-response saying she was on vacation and giving the names of 2 people to contact in case of an emergency. Well this is an emergency and surely this must be a mistake, right? Despite repeated phone calls to both people, we were only able to get one man on the phone who basically said, "too bad, fuck you, talk to your attorney." When our attorney spoke with the PNC attorney, they said they knew it was happening, despite telling us, in writing that it wasn't going to. I can't even fathom how someone would do that and then leave for vacation, without any regard and leaving people to try and pull their business and lives together. We are filing a complaint with the Federal Trade Commission. I'm tempted to write all of their names here, but I have more integrity than that.