went to PNC because they handled Freddie MAC/Fannie Mae Mortgages -
OK - banking officer suggested I apply for a VISA card because new home - expenses - 12 mos. interest free - OK !! I set up - paid for some expenses - Busy - Set up Auto Pay for min. payment was going to pay off whole thing within 12 mos. - Found out even though I didn't receive any statements or notice - THAT THEY WERE CHARGING ME INTEREST ON A PURCHASE FROM THE 6TH MONTH - Upon Calling I got the Snotty Remark I should have read the very clear disclosure statement - I said I was sold the CARD - during the hectic moving process and was told it would be 12 mos. interest free - that I didn't feel I had to sit down and read a 20 page fine print contract if the Financial Rep at the bank said it would be 12 mos. interest free - (turns out 12 mos. interest free on a Transfer - 6 mos on purchase) - said having an MBA - from an Ivy League School - I could read the contract - but if I ask and am told it's 12 mos. interest free - and I'm approached during a busy time like moving - I would assume I could trust the Verbal Explanation - PNC CUSTOMER SERVICE REP. AND SUPERVISOR - said read the Disclosure - THIS BANK IS FOR THE BIRDS - I suggested the least they could do is offer some form of credit - and my intent to avoid paying 23 percent APR was clear that when I found out for the first time their interest I PAID THE WHOLE BALANCE OFF IMMEDIATELY -
No Dice - I JUST SAID FINE - I'M GOING TO WRITE MY ELECTED OFFICIALS AND POST ALL OVER ABOUT THEIR LITTLE SCAM - AND SNOTTY - BAD ATTITUDE - Probably - Just Told - This is the Line - You Give Customers if you want to Keep Your Job ! A pity but that's what seems to be common place business practice - you loose a couple of customers and you rope another 5 in!!! JUST DOING MY BIT TO KEEP PEOPLE FROM GETTING ROPED!!!!!!!! CAVEAT EMPTOR!
this office is worthless. Cannot get a cashiers check, had to drive 20 miles to another PNC bank. I can understand not being able to withdraw large sums of cash from a small place but can't get a cashiers check?!?! And cannot withdraw more than 1,000 cash even if your account has 10,0000. What is the purpose of this place? Just replace the humans with an atm, save $$ :)
Awful customer service! Awful management!
Let's just say the tellers are nice and sweet. After that it's all downhill. Managers from the top on down are awful. They do NOT help you when you need it most. They do NOT return phone calls even when urgent. Even the branch manager. They do NOT care about their customer's needs.
When I needed to wire money from my account they simply would NOT help. I was out of town. I could not get a return phone call. When I needed to deposit a business check that has a slight variation in the business name the assistant manager refused to help. Simply refused. Yes you read that right.
Recently I asked for the branch manager to call me. I was told he was "busy". He never called. I am in the process of closing my accounts. Avoid this bank. Bad to the bone!