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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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PNC Bank Customer Review

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Betsy's Profile Image

1 out of 5 marks

Reviewed by Betsy

Jun 21st 2012

Was a decent company when it was National City - now that PNC has taken over, it's terrible.

This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.

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fherron's Profile Image

Reviewed by fherron

May 29th 2015

1 out of 5 marks

Wire transfer; overdraft fees;HORRIBLE customer service

I have called numerous times concerning my account and a deposit that was suppose to be placed in my checking account from another PNC account holder. Over a month has passed and the situation has not been resolved; although I have left COUNTLESS messages for the manager (Jim) to call me. I have accumulated unbelievable fines because of this; and it is apparent that no one at PNC gives a hoot. I am in the process of filing a complaint with the Federal Reserve. SICK AND TIRED OF THE LACK OF CONCERN AND EXTREMELY POOR CUSTOMER SERVICE. I WILL NEVER RECOMMEND PNC TO ANYONE. There isn't a rating low enough so I had to pick 1 star.

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Dryer's Profile Image

Reviewed by Dryer

Jan 9th 2012

1 out of 5 marks

Screwed At Every Turn

I transferred my checking acct. Away from pnc because they have a policy of saving your deposits until after they process all of your withdrawals, plus they run your withdrawals from largest to smallest. So, they send the largest ones through first so that they can hit you with a 29 dollar overlimit fee for every little one you have bounced, to the tune of 300 bucks in my case, and then afterwards processing my deposit. Never again. But unfortunately i also have a credit card with them. On one occasion (even though we faithfully made every payment in full and on time) they randomly jacked up my payment to double what it was and when i called they said "oh yeah well we reserve the right to change your contract, but hey how about we keep your payment the same and just double your interest rate. Which i did, and then have been trying to pay off those blood sucking sub humans ever since, and when my balance dropped below 500 they sent me another letter stating that "although my current contract would allow for an 11 dollar payment for my current balance, they reserve the right to up the payment to no less than 25 bucks. So they lie, their "contracts" are lies, they will screw you forwards and backwards. Run away from pnc!

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