MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.
First, I just want to say that most people who post in these things have had issues with overdrawn accounts from their own mistakes, or are dealing with issues that come up in any bank (there are a lot of government regulation and practices that have to be followed) and these people tend to be angry from an isolated experience and want to vent.
I would like to just say that the PNC branch I go to in my neighborhood is wonderful. They all know my name, they are very friendly, and I call them when I have issues and they help me take care of things or answer questions for me. I am not unrealistic in my expectations, and am very pleased that they offer a rewards system for checking (Points) that most banks don't do anymore.
They don't charge me fees if I just overdraw my account a little (I think they girl said less than $5) and they do still offer free checking with no minimum balance and they don't charge for PNC atms, statements, or other little things. In fact, since I have a direct deposit into my checking I actually even get all my non-pnc atm fees refunded! I think I also get free checks on my account too. My bank before PNC charged me for everything. I have the virtual wallet account and it is much more interactive then my old bank's (Chase) online banking. I can also make deposits from my phone, which is very nice considering I travel a lot.
Overall, I think people need to remember that banks are a business, but some do it better than others. PNC doesn't nickle and dime me to death and they offer superior products like virtual wallet. I also know I can get help from my local branch really easily. I really appreciate that fact.
After having a business account at PNC for several years, we finally opened a personal account with PNC. Kelly in Taneytown was very helpful in getting our new account opened. She pointed out the many benefits of having an account with PNC (all of which were not offered by our previous bank). She answered all my questions about getting the account started and I know she would answer any I have in the future.
Looking forward to a long banking relationship with PNC! Wondering why we didn't pursue this sooner.