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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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PNC Bank Customer Review

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Betsy's Profile Image

1 out of 5 marks

Reviewed by Betsy

Jun 21st 2012

Was a decent company when it was National City - now that PNC has taken over, it's terrible.

This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.

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Other PNC Bank Reviews

sehrdisappointed's Profile Image

Reviewed by sehrdisappointed

Mar 10th 2015

1 out of 5 marks

Good Luck with Online Banking

I've had a lot of problems with the online banking. Many times, when I've tried to access my account and go to the activity page, I get the circle which spins for as long as you are online. Then I was locked out of my account because I used the wrong password too many times. Funny how the same thing happened with my business account, but without me doing anything, it resolved itself in two days. No such luck with my personal account. I called the customer service line and had to listen to lousy music for 55 minutes before someone would pick up my line. They had it fixed in very short order. So if you have a lot of patience, go ahead and use PNC online banking

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dryne's Profile Image

Reviewed by dryne

Mar 6th 2015

3 out of 5 marks

PNC Bank In General

I have been a customer with PNC for many years now and have seen the bank go through many changes. Currently, I have the Performance Select banking feature package, and this is the highest level of service offered. I have had a variety of service levels with PNC over the years, so I will be able to provide an overview of my banking experience.

In my opinion, PNC bank has some terrific features that make it a great bank to do business-- you will be able to find many local branches all over, PNC ATMs are also widely available (and exclusively available at WAWA markets), PNC ATMs in their branches offer many account features and the newer ones no longer require envelops for deposits, most branches that I have visited have staff that give a more personal and friendly portrayal to you as a customer.

While all of the above is nice, there are of course bad points too: PNC is a very very slow bank in terms of processing loan payments. PNC is the slowest bank that I know of (tied with Bank of America), where in my experience, Chase is the fastest. PNC is also slow in terms of reporting updates to the three credit bureaus (sometimes they are two+ months behind in reporting, and again, Chase is the fastest here too).

For my slowness comment, I actually did speak to a bank representative regarding this. I was given an explanation for the slowness with information that as a customer I really do not care about. "Payments have to go through two different systems, which causes delays in posting."

Their website is now up-to-date and fabulous (all expect for making loan payments as noted above). I just think it is time to bring the rest of their internal systems into the modern era.

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