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B+
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PNC Bank Customer Review

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Betsy's Profile Image

1 out of 5 marks

Reviewed by Betsy

Jun 21st 2012

Was a decent company when it was National City - now that PNC has taken over, it's terrible.

This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.

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Other PNC Bank Reviews

JJStubbs's Profile Image

Reviewed by JJStubbs

Aug 29th 2014

1 out of 5 marks

PNC Financial Services

The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.

It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.

Very poor customer service

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NotHappywPNC's Profile Image

Reviewed by NotHappywPNC

Aug 27th 2014

1 out of 5 marks

Incompetent. Worst customer service ever! Don't do it.

This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.

Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?

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