This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.
I spoke with Monk regarding my account and the issues I was having. After an already very poor experience over the phone with rep [Redacted] who was very unhelpful, rude, and isn't at all clear on what his job duties are as a customer service representative which is to help the customer. After not being able to resolve my issue and admitting he wasn't management but did have a manager and Supervisor but would not do his job because he probably doesn't know how to transfer a phone call that would be too common sense for him.
After becoming frustrated with [Redacted], I contacted my local branch and explained my banking needs and situation where I was supposed to be assisted by Monk. I was told I would receive a call back. After two and a half hours I had to follow-up with him only to be told two hours later that he could not assist me and that all the information I had been given the whole time was incorrect? Incompetence across the board if you ask me. I will never use nor recommend PNC to anyone again and will make sure I let anyone I can know how unprofessional this company really is.
For 18 months now I have tried to get into my online banking account but because the manager I had, Alice Martin, left. The current Manager does not know me, so refuses to give me information on how to get into my online banking account and I have lost a lot of money to an Insurance company I should not have.
I do not live in the USA anymore but still have my account setup. It's impossible to get to the right people to sort out their mess with my bank account.
When Alice was there, I was happy and she attended to my every need, since then it has been a disaster. I took out a huge chunk and brought here, now it looks like I'll have to try to rescue the remaining amount.
When I call it takes 15 mins to get to the right department and then still they stuff up what I need. My daughter lives there and she is a signatory to my account and even she can't get them to get it right.
What is wrong with this bank? All I want is access to my money in your bank, but even that is a hard task for them to do.