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MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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PNC Bank Customer Review

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Betsy's Profile Image

1 out of 5 marks

Reviewed by Betsy

Jun 21st 2012

Was a decent company when it was National City - now that PNC has taken over, it's terrible.

This is the most incompetent group of people I have ever banked with. The refinancing of my home has been an absolute nightmare - rescheduled 4 times, only to have them forget to give me paperwork at closing which has delayed my home equity deposit. Actually gave me an excuse that since it rained over the weekend, the computers were slowed down and they couldn't print out the paperwork for my closing! Still waiting on my money... and to make it worse, it is close to impossible to reach a human on either their national or local phone lines.

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Satisfied's Profile Image

Reviewed by Satisfied

May 4th 2015

5 out of 5 marks


This bank has given me nothing but the best customer service. They have met and exceeded my expectations and have been helpful in ways that I didn't even know I needed.

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catjako's Profile Image

Reviewed by catjako

Apr 29th 2015

1 out of 5 marks

No more coin counters

My children save their coins and this past December 2014 they had collected $79.00 in coins. I went to the HIP location in Norridge IL to deposit it in December 2014 and was told PNC no longer have coin counters and it would take 3-4 weeks for deposit to hit our account (I only received a handwritten note from the teller on a PNC paper stating it was subject to count STC.) On April 28, 2015 I told teller at the HIP branch what the dollar amount was and keep checking for this dollar amount each month with my statement and upon seeing it never was deposited I went to the branch I deposited with. I was told by the teller there was a deposit of $44.97. I told her the deposit was for $79.00 & she said it would cost me $25.00 hour to investigate. I called the PNC main number and was told it would take $25.00 for investigation and because it was over there 90 day limit they could not help me and I was out my additional money. They did not care that I and my family have been with PNC (or better to say all the other banks they acquired) for well over 40 years, I was just out my children's additional money. I do not recommend this bank, I am switching to another bank just based on all the years they made money from my family's moneys and they felt this issue was beneath them.

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