Overall Rating

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B+
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3,005
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PNC Bank Customer Review

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Jessica C's Profile Image

1 out of 5 marks

Reviewed by Jessica C

Jun 20th 2012

Worst Bank Since Bank of America

This bank has been trying to destroy our business account since day one.

They charge twice for one over draft, they make online banking set up and management impossible.

They have the worst customer service I've ever seen!

When you try to call in to speak to a person you need a third pin that is different from the rest.

They've cost us 100's in fees due to their shady practices and not showing transactions on the account until weeks later.

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Other PNC Bank Reviews

JJStubbs's Profile Image

Reviewed by JJStubbs

Aug 29th 2014

1 out of 5 marks

PNC Financial Services

The Foreign Exchange Group lost a check and debited $2,500 from my checking account, WITHOUT NOTIFYING ME.

It took 3 calls to speak to some one, and was told "that was their proceedure". I'm still waitinfg for their supervisor to call me back, so I can suggest a process improvement.

Very poor customer service

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NotHappywPNC's Profile Image

Reviewed by NotHappywPNC

Aug 27th 2014

1 out of 5 marks

Incompetent. Worst customer service ever! Don't do it.

This is the most incompetent bank I have ever had the displeasure of having to work with, ever! Everyone (that is when you can finally reach an individual) either claims some BS reason that a 2 year old could see though or claims they CAN'T. Can't tell you what has been done, can't release a copy of a Release of Lien to the Homeowner, can't place a tracking number on a letter: why, can't tell you.

Really, a copy of a document to be recorded, afraid that it might be recorded twice? Harm if done - none! Tracking number on a USPS envelope a $1.00. Can't tell you what the status is on your request; notes are NOT complete?

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