MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This bank has been trying to destroy our business account since day one.
They charge twice for one over draft, they make online banking set up and management impossible.
They have the worst customer service I've ever seen!
When you try to call in to speak to a person you need a third pin that is different from the rest.
They've cost us 100's in fees due to their shady practices and not showing transactions on the account until weeks later.
This has been the most frustrating experience - I started a chat with Karen concerning an alert from PNC that someone had authorized telephone password changes. It took 50 minutes and she finished by saying that nothing could be done! She was obviously chatting to several people at the one time, which took forever waiting for her to respond to each question. At one point she gave me an answer intended for someone else. The final insult was that the site would not allow me to leave feed back! I'm in the process of changing banks. Horrible, horrible service and clued out, incompetent, help.
Since February I have been trying to have my business account and my personal account linked. Seems like a simple thing right? Well not for PNC!! I have filled out and signed forms three times now and the accounts are still not linked. If I could give PNC a negative star rating, I would. I don't know how they stay in business!!!