The bank adds fees to your account and then notifies you about what they are doing. They are CROOKS!
I've never posted a negative comment or called to complain about a sole! Bank manager was so rude and dismissive and I HAD to let it be known! The teller also made a huge error and neglected to provide me with receipts for 17,000.00 deposit of bonds. I worried all night about the missing $. Next day I alerted him to his error--he resolved it without a "sorry" or any type of apology. Waited on hold for 30 minutes with regional customer service to complain about the service ( something I've never done in my 54 years alive). Worth the wait!
I was surprised to read some less than stellar reviews on this site. I deal with five banks on the eastern shore of md. And va. , one of which has a 5-star rating. My favorite is the pnc at oak hall, va. The people are outstanding from the manager to the newest teller. They are knowledgeable and efficient in all areas, but best of all, they care about me. I highly recommend this bank. Alula w. Marshall, temperanceville, va.