Regarding: Notary Services.
Today, I visited with my son, one of your PNC bank located on Ludlow Ave, Cincinnati.
I have my company provided business debit card and its great and today I wanted a notary signature on a document. (called in advance saying the same)
I would have been happy if the counter clerk said, that they could not honor because I am not customer. I need to wait before he completed looking into his computer system for 15min after getting my PNC business card and driver license. He could do better and be more decision making with your software.
I like to see PNC prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer. My message to you is mesmerize the visitor with whatever you can do with something behind the service.
For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (I think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "NO".
People are sensitive and I am one of them. I doubt I recommend PNC to anybody or would be reserved before I could.
If your core competency is not servicing (the small stuff and connecting to the local community), I think online banks like Ing Orange and Charles Schwab would be ideal choice and do far better work for every customer.
Wish you get well.
Hari M A
It is possible, I am missing something that PNC has already considered (except taking too long until I said it before the clerk decides that they can not notarize my document)
On Wednesday November 27th, '13 at the PNC Champaign, IL Kirby/Mattis branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills. I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation. Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.
This bank is the MOST TERRIBLE bank I have ever had the misfortune of using. My mortgage loan was sold to them. I have no choice except to try to refinance. If you call to ask them a question, there are no less than 10 computer prompts. The computer refuses at least twice to let you speak to a person. After verifying all information with the computer, you are finally put on hold forever. THEN, when you get a human, your information does not transfer and the human (not a customer service representative--they don't understand customer service) asks you the same 4-5 "verification" questions again.
Finally, when you get to ask the question you called 30 minutes ago to ask, they don't have the information, but will order it for you and mail it to your house within 10 business days. The representatives only have the info you can see on the internet, so don't bother calling. They do not provide any more than 12 months' data online and they do not send paper statements.
If you send any paperwork in, it takes at least 3-4 weeks for them to process it. I had an insurance claim check they did not process for over 30 days.
They have branches, but will not talk with you about your mortgage account at the branches.
We used to be military and have bought and sold many homes and had mortgages with at least 6-7 different companies. PNC is the absolute WORST. If you have a choice--RUN AWAY. Do NOT deal with them.