Regarding: Notary Services.
Today, I visited with my son, one of your PNC bank located on Ludlow Ave, Cincinnati.
I have my company provided business debit card and its great and today I wanted a notary signature on a document. (called in advance saying the same)
I would have been happy if the counter clerk said, that they could not honor because I am not customer. I need to wait before he completed looking into his computer system for 15min after getting my PNC business card and driver license. He could do better and be more decision making with your software.
I like to see PNC prosper. With that purpose in mind, if you could provide notary services free of cost or for a charge that would provide your bank credibility in the local community rather than refusing the customer. My message to you is mesmerize the visitor with whatever you can do with something behind the service.
For example, there were two student who visited exactly like me but before me in line and they could not get notary service because they are not customers (I think its the easy way to lose future customers). They offered to ask if the bank likes to charge them a fee and help them. The clerk politely replied "NO".
People are sensitive and I am one of them. I doubt I recommend PNC to anybody or would be reserved before I could.
If your core competency is not servicing (the small stuff and connecting to the local community), I think online banks like Ing Orange and Charles Schwab would be ideal choice and do far better work for every customer.
Wish you get well.
Hari M A
It is possible, I am missing something that PNC has already considered (except taking too long until I said it before the clerk decides that they can not notarize my document)
Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next day (Tuesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call. Same thing happens Wednesday. They leave another wonderful voicemail until the consultant hangs up the phone or so she thought. She starts saying to her co-worker she thinks I'm a fraud and that there is no way I could have save so much of my hard-earned money at a young age. Now I think she was just joking, but when dealing with a customer, you should make sure they don't hear you talk behind their back. PNC is a great bank, but this branch specifically, I will never return to. Like I said, everyone will have a different experience at any branch they visit, but I've experienced rudeness. I will for sure never return to this branch and if I do, I will never return to that specific rep. I know it is hard times right now and I at least have respect to not put her name online. I leave it up to you to decide if you want to visit this branch.
I'll save the long list of how poor this customer service is. After 10 months (TEN - please count them, TEN) of trying to get something SIMPLE like my loan payment to be deducted automatically, I finally lost it today.
The bank was refusing to waive $130 of fees, their error, and they admit that. Spoke with somebody who puts the "Douche" in "Douchebag", Thomas Dillard, at 877-631-8998, x2695443896 (LOVE those TEN DIGIT extensions).
Will NEVER do business with this bank again. POOR, POOR CUSTOMER SERVICE.