I have been to the bank in person and have also called the bank to clarify the 7. 00 per month they charge on my parents account to cash my fathers government retirement check. They said if it was a payroll check they would not charge, its a retirment check. I was assured that they would not charge this fee again , but guess what they did... I hate this bank and going to move all the money to another bank so i do not have to deal with them again
customer service is awful.
They are rude and condescending to the customers. Just terrible. They have no concept of customer service.
The bank's overdraft fees is set automatically on a daily system. If you make any mistake one day that you go over your balance, you get charge $37. 00. If you don't catch that mistake immediately that same day, a $5. 00 overdraft can cause a domino effect with a minus of $37. 00 every time there is a transaction in that account. I got charged 6 times an overdraft fee because of an automatic payments during a weekend that i didn't catch on time.
When i checked the statement on line, i was fine. I discussed my case with 2 staff there, but in vain they took away only 1 overdraft fee, and i got charged with $185. 00 of fees. I thought most banks charge overdraft fees on the same day that it happens. No, only few banks like people's united bank do so. This bank is taking advantage of hard working people with a small mistake they would in a day. Shame on you people's united bank. You should change your name. You're not a people's bank.