I have been to the bank in person and have also called the bank to clarify the 7.00 per month they charge on my parents account to cash my fathers government retirement check. They said if it was a payroll check they would not charge, its a retirment check . I was assured that they would not charge this fee again , but guess what they did...
I hate this bank and going to move all the money to another bank so I do not have to deal with them again
Customer service is awful.
Unfortunately I had a very bad experience with their customer service (lack of). I was given mis-information and treated very rudely by the woman behind the counter. When a mistake was made on their end, they became very defensive and took no accountability. As I was leaving, I looked back at the woman and watched her roll her eyes at me.... seriously. I was fuming mad, but didn't give her the satisfaction of making a scene. Thank goodness I was running an errand on behalf of someone and I don't bank there myself!!!
I deposit a check this morning at peoples united from a client for 2,800. Drawn off my bank ( peoples united) . I check my online account. The only transaction for the day is the deposit. 2 hours later I check again , now somehow 2 checks came in prior to my deposit , I made 10 min. After the bank opened. They charge me 37.00 for each check . Then it takes them 24 hrs. To make the funds available for a check drawn from their bank. I could have cashed it and deposited it to avoid this. It's not a friendly way to do business. No wondr they've 1 out of 5 stars. If your not in the 1 % you get screwed.