FYI to people going on vacation. Peoples United Bank can and did cancel my ATM card without cause. Long story, short...
They sent mail notification to my house 2000 miles away about a possible fraud. No phone call. I called them, they still would not reinstate the card, i faxed them my info as they requested, they promised to overnite a card, it was sent regular mail and arrived in lexington, ky after i had left. So, unable to obtain cash had to shorten my trip and drive home, no card still. Imagine it happening to you, maybe overseas.
How screwed would you be. I am switching banks , you may want to do the same.
I have an issue with a service charge. Brought it to the attention of customer service who refused to credit. Customer service rep refuses to give her full name or supervisor contact info for me to contact. Relying instead on providing an 800 number that does not allow one to document the complaint or resolution. I will close three accounts and take my $$ elsewhere. As an fyi i have been a customer for more than 20 years. Incredibly disappointing end to a banking relationship.
My husband and I opened an account at the Canal Street branch in Brattleboro, VT. I should have listened to my bad gut feelings when we were sitting there with the woman and just walked out. My employer sent out a flyer for the bank's Workforce Checking account promotion with our pay-stubs. You get $100 for opening a new account with the bank. What you get is a great big headache! They call out of the blue today to tell my husband they are closing our account and mailing us a check for the money we deposited when we opened the account. It's been less than a week since we opened the account. We haven't even done a single transaction yet! They printed a direct deposit slip that we sent to the payroll department. Now in a couple of days there will be a check direct deposited into an account that no longer exists. Either the bank will try to keep the money or it will get bounced back to the payroll company and we will have to wait another 2 weeks until payroll is done again for them to mail a check to our house. This bank is run by a bunch of people who have a lot to learn about people skills, customer service and common decency.