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Peoples United Bank Customer Review

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col's Profile Image

1 out of 5 marks

Reviewed by col

Mar 1st 2012

Screwed Me

FYI to people going on vacation. Peoples United Bank can and did cancel my ATM card without cause. Long story, short...

They sent mail notification to my house 2000 miles away about a possible fraud. No phone call. I called them, they still would not reinstate the card, i faxed them my info as they requested, they promised to overnite a card, it was sent regular mail and arrived in lexington, ky after i had left. So, unable to obtain cash had to shorten my trip and drive home, no card still. Imagine it happening to you, maybe overseas.

How screwed would you be. I am switching banks , you may want to do the same.

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Other Peoples United Bank Reviews

Ranfred's Profile Image

Reviewed by Ranfred

Nov 18th 2014

1 out of 5 marks

Overdraft Fees System Is Terrible.

The bank's overdraft fees is set automatically on a daily system. If you make any mistake one day that you go over your balance, you get charge $37. 00. If you don't catch that mistake immediately that same day, a $5. 00 overdraft can cause a domino effect with a minus of $37. 00 every time there is a transaction in that account. I got charged 6 times an overdraft fee because of an automatic payments during a weekend that i didn't catch on time.

When i checked the statement on line, i was fine. I discussed my case with 2 staff there, but in vain they took away only 1 overdraft fee, and i got charged with $185. 00 of fees. I thought most banks charge overdraft fees on the same day that it happens. No, only few banks like people's united bank do so. This bank is taking advantage of hard working people with a small mistake they would in a day. Shame on you people's united bank. You should change your name. You're not a people's bank.

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jferry26comcastnet's Profile Image

Reviewed by jferry26comcastnet

Oct 20th 2014

2 out of 5 marks

Wouldn't Recommend-Particuarly For Business

Years ago my wife and i happily moved our bank accounts from bank of america to back of western massachusetts. We loved bwm! Over time bwm was purchased by chittenden then finally peoples united. With each merger are customer experience got worse. I can honestly say that people's united bank may actually be worse than boa ever was. Here is my list of complaints:

1) PU is progressively taking longer to clear checks-now often more than one day.

2) PU now counts all deposits made on saturday morning as being made the following monday. So if you deposit a check on saturday don't expect those funds to be available monday as they once were. There is thus no reason to bother making saturday morning deposits anymore.

3) we had recently attempted to refinance our home through pu and was given a loan offer with a laughably high amount for closing costs. We took that business elsewhere!

4) my daughter had a savings/checking account that went into a negative balance for a few weeks. I went to the local branch to deposit money into it but the account had been closed and could not be reopened without a fee. Td bank therefore got new 18 y/o customer as a result!

5) most important. PU installed check reader machines two years ago that really do not work. Business deposits now entail watching the teller sift through those checks not accurately read by their faulty machines, (at least 10% of them). The time involved in making deposits has increased four fold. The bank staff are oddly unapologetic about this problem as i suppose these machines have made their jobs easier?

6) as PU has become a worsening customer experience the fake friendliness from the branch staff has increased!

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