FYI to people going on vacation. PEOPLES UNITED BANK can and did cancel my ATM card without cause.. Long story, short...they sent mail notification to my house 2000 miles away about a possible fraud. No phone call.I called them, they still would not reinstate the card, I faxed them my info as they requested, they promised to overnite a card, it was sent regular mail and arrived in Lexington, Ky after I had left. So, unable to obtain cash had to shorten my trip and drive home, no card still. Imagine it happening to you, maybe overseas....how screwed would you be. I am SWITCHING BANKS , you may want to do the same.
I have been a customer of danvers savings bank since 1986 & in all that time i have never bounced a check or been charged a fee for anything. Then along comes peoples united and it seems that every month i'm charged for something. 1st i get charged for an overdraft. I called to find out how this can be since i transferred cash from my savings to my checking online just before doing my online checking. The C.S. woman tells me that it's because they process the credits before the debits daily. Are you serious? The next month i made a mistake and sent an online check to my mortgage company when it should have gone to my credit card. Mortgage company was wonderful (citimortgage) they say "no problem, we will just send it back to your checking account". Yuh, no problem, except i was charged an $18 fee by peoples united to receive money back into my account!! Now today, today is the last straw. I came across a danvers savings bank money order that i had never deposited. Looked it over & see no expiration date on it so i go to my local branch & deposit it. Now 3 days later i see on my account that they took the deposit & charged me a $13 fee! I called the bank to find out why. She tells me the money order was expired. I said "there's no expiration date on it? " she tells me it doesn't matter. I asked her why the teller didn't say this when i was depositing it. She said she couldn't speak for him. I asked her who gets the $50 then, the bank? Her response to me "you do, i'm sending you back the check" i attempted to try & explain to this idiot on the phone that i'm just getting a piece of paper in the mail & that the person who gave it to me went to the bank & gave them $50 cash for the piece of worthless paper she is sending me back in the mail. So i again ask her if the bank just gets to pocket the money? After explaining this 3 times to her i think she finally got it because she finally said ohhh, i guess so. At that point i hung up & started looking for
Called to report my card lost and stolen, a woman answered and when I explained the situation she said "I have no idea what you're talking about." Then I explained again and she said "okay, was it a people's card? There's nothing I can do I'm sorry" very confused as to how my bank branch can't do anything for me. Very poor customer service would not recommend this branch.