Overall Rating

C
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Peoples United Bank Report Card

Overall rating score 40%
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Peoples United Bank Customer Review

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Robert's Profile Image

2 out of 5 marks

Reviewed by Robert

Mar 1st 2010

Wants to play with the big boys.

Peoples is going down hill fast.

I had been banking with them since 2000.

I closed my accounts this past December and am very glad I did. I joined a credit union. Now the majority of the services I paid a fee for are free.

Their last group of account term changes was the last straw.

They jacked up all their fees and added a few new ones that even the CS person I called couldn't tell me anything about.

They lost the backup tape that contained my personal information a couple years ago when the company re-organized. It was not the first time they were lax in their security measures.

They installed a drive up ATM in a shopping plaze nearby. It is very convinient but the P.O.S. rarely functions.

They replaced the branch ATMs with a couple of old worn machines that look like they were found in the back corner of their basement in Bridgeport.

They changed their web account access to remove the Available Balance field and now only show Balance. Very mis-leading.

Now I read in the news that their latest computer update hasn't been going so well for Connecticut customers.

The only positive is their customer service. Having had to speak to them far too many times, they have obviously a lot of experience dealing with these issues.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Peoples United Bank Reviews

Rugy34's Profile Image

Reviewed by Rugy34

Dec 18th 2013

1 out of 5 marks

Checking account

This is the worst bank you can go to they screw you every way they can I've paid 500 dollars in fees this month alone and they did it all to me they charged me 12 dollars a month when I was told if I pay 5 bills or more it would be free nope lie I pay 10 bills a month on line and they still charged me and since they did that I bounced all my bills ask me how ready they made my account negative charged me 30 dollar fee for returning it then paid and charged me 37 dollar fee cause I used the ATM and deposited my check I call custmer service and didn't get no where I talked the manager and was told it was my promblem so rude thought I was going to jail that day I raise 2 kids and they treated me like I was nothing and all started cause I was $2.36 negative in my account and the 12 dollar month fee bounced everything I can't believe this I'm so done with bank the worst I ever been too.

Is this review helpful? ▲ Yes 3 ▼ No 0

Mike001's Profile Image

Reviewed by Mike001

Apr 2nd 2014

5 out of 5 marks

I recently visited my local branch on a Wensday morning.The tellers where very friendly and want to help me .

I then helped myself to a coffee and filled out my deposit slip.The teller Theresa I believe is the nicest teller I have ever had in my 35 tears of banking always has a smile and always very helpful.To tell the truth I was having a bad Morning till I walked in to People's United Bank on Boston Road in Springfield Mass!!!!

Thank you Again Theresa and the Wonderful Staff

Is this review helpful? ▲ Yes 1 ▼ No 0

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