Peoples is going down hill fast.
I had been banking with them since 2000.
I closed my accounts this past December and am very glad I did. I joined a credit union. Now the majority of the services I paid a fee for are free.
Their last group of account term changes was the last straw.
They jacked up all their fees and added a few new ones that even the CS person I called couldn't tell me anything about.
They lost the backup tape that contained my personal information a couple years ago when the company re-organized. It was not the first time they were lax in their security measures.
They installed a drive up ATM in a shopping plaze nearby. It is very convinient but the P.O.S. rarely functions.
They replaced the branch ATMs with a couple of old worn machines that look like they were found in the back corner of their basement in Bridgeport.
They changed their web account access to remove the Available Balance field and now only show Balance. Very mis-leading.
Now I read in the news that their latest computer update hasn't been going so well for Connecticut customers.
The only positive is their customer service. Having had to speak to them far too many times, they have obviously a lot of experience dealing with these issues.
I have been a customer of People's bank for almost ten years now. I have a commercial account for my local painting business. My mother has held a personal checking and savings account for much longer.
I have had nothing but good experiences dealing with this bank. I love that the hours and that it is open 7 days a week! I have been spending more time in Florida now and my experiences here with banks, such as Wachovia, have been terrible.
I wish that People's had branches in the Tampa Bay area!
I have been a customer of People's bank for over 10 years, they used to be a very good bank, they had good rates , accurate statements and nice office hours.
Since they changed to their new system, they made 2 mistakes on my statement.
1. I created a CD a few months ago, they doubled the amount on my CD.
2. I closed a different CD a quite while ago, they left a dollar in my CD, I continue getting a renew letter to renew it. After I finally closed it, they did not rollover interest rate, I still got a letter once a month to ask me to renew it.
3. Their new phone system is not better than the old one, finally I used to it.