MyBankTracker rated Peoples United Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Peoples is going down hill fast.
I had been banking with them since 2000.
I closed my accounts this past December and am very glad I did. I joined a credit union. Now the majority of the services I paid a fee for are free.
Their last group of account term changes was the last straw.
They jacked up all their fees and added a few new ones that even the CS person I called couldn't tell me anything about.
They lost the backup tape that contained my personal information a couple years ago when the company re-organized. It was not the first time they were lax in their security measures.
They installed a drive up ATM in a shopping plaze nearby. It is very convinient but the P.O.S. rarely functions.
They replaced the branch ATMs with a couple of old worn machines that look like they were found in the back corner of their basement in Bridgeport.
They changed their web account access to remove the Available Balance field and now only show Balance. Very mis-leading.
Now I read in the news that their latest computer update hasn't been going so well for Connecticut customers.
The only positive is their customer service. Having had to speak to them far too many times, they have obviously a lot of experience dealing with these issues.
I have had a business account with people's for 5 years. On monday i had several bills coming out, meanwhile two checks were pending deposit. I have over 1000. 00 in my savings account, keep in mind. It's now thursday, i have 259. 00 worth of over draft and returned check fees for four transactions totaling 130. Spoke to a teller at the bank, said they would speak to their manager in the morning.
Spoke to two reps on the phone, including a supervisor and nothing. I was never notified of an overdraft, (which almost never happens) and their response was "you should get it in the mail today. " mail? Are you kidding me? How about email or phone, isn't that why you have that information on my account? Going to withdraw all of my money and close the accounts, this is unbelievable. Worst bank ever.
I placed an order with peoples for checks expecting to get a fair amount of checks for about $20 or $25. I figured, give them the business rather than some online company. What a mistake! I received 50 checks and a few deposit slips and was charged a whopping $46. 76. That's almost $1 per check. They were business checks but that's ridiculous. I called peoples customer service and the answer was we're sorry but you're screwed.