Peoples is going down hill fast.
I had been banking with them since 2000.
I closed my accounts this past December and am very glad I did. I joined a credit union. Now the majority of the services I paid a fee for are free.
Their last group of account term changes was the last straw.
They jacked up all their fees and added a few new ones that even the CS person I called couldn't tell me anything about.
They lost the backup tape that contained my personal information a couple years ago when the company re-organized. It was not the first time they were lax in their security measures.
They installed a drive up ATM in a shopping plaze nearby. It is very convinient but the P.O.S. rarely functions.
They replaced the branch ATMs with a couple of old worn machines that look like they were found in the back corner of their basement in Bridgeport.
They changed their web account access to remove the Available Balance field and now only show Balance. Very mis-leading.
Now I read in the news that their latest computer update hasn't been going so well for Connecticut customers.
The only positive is their customer service. Having had to speak to them far too many times, they have obviously a lot of experience dealing with these issues.
Unfortunately I had a very bad experience with their customer service (lack of). I was given mis-information and treated very rudely by the woman behind the counter. When a mistake was made on their end, they became very defensive and took no accountability. As I was leaving, I looked back at the woman and watched her roll her eyes at me.... seriously. I was fuming mad, but didn't give her the satisfaction of making a scene. Thank goodness I was running an errand on behalf of someone and I don't bank there myself!!!
I deposit a check this morning at peoples united from a client for 2,800. Drawn off my bank ( peoples united) . I check my online account. The only transaction for the day is the deposit. 2 hours later I check again , now somehow 2 checks came in prior to my deposit , I made 10 min. After the bank opened. They charge me 37.00 for each check . Then it takes them 24 hrs. To make the funds available for a check drawn from their bank. I could have cashed it and deposited it to avoid this. It's not a friendly way to do business. No wondr they've 1 out of 5 stars. If your not in the 1 % you get screwed.