MyBankTracker rated Peoples United Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had a bill pay that I accidently set to the wrong checking account with caused an overdraft. After my balance went negative, the ATM card still allowed me to withdraw and use debits causing fees of $204 to accumulate. This due to their so called overdraft "protection" which charges you $34 PER INCIDENT. The idea being that this "service" ensures you have continued use of your card even if you don't have the money. What good is this so-called "protection" when it puts you further in the hole anyway?
Online customer service told me there was nothing I could do about it but the local branch manager understood and reversed the fees. However, when I inquired about opting out, which will be mandated by law in June, I was told I could not and they wanted to upsell me on a line of credit instead. I am COMPLETELY disgusted by this and I'm taking my money to Chase which allows you to opt out right off the bat.
Also, their online banking is PATHETIC. I can't even believe this is a bank operating in the 21st century. Horrible interface, poor alert system, and the online customer service is extremely rude and unhelpful. I'll be very surprised if this bank lasts another 10 years with its poor customer service.
I have had a business account with people's for 5 years. On monday i had several bills coming out, meanwhile two checks were pending deposit. I have over 1000. 00 in my savings account, keep in mind. It's now thursday, i have 259. 00 worth of over draft and returned check fees for four transactions totaling 130. Spoke to a teller at the bank, said they would speak to their manager in the morning.
Spoke to two reps on the phone, including a supervisor and nothing. I was never notified of an overdraft, (which almost never happens) and their response was "you should get it in the mail today. " mail? Are you kidding me? How about email or phone, isn't that why you have that information on my account? Going to withdraw all of my money and close the accounts, this is unbelievable. Worst bank ever.
I placed an order with peoples for checks expecting to get a fair amount of checks for about $20 or $25. I figured, give them the business rather than some online company. What a mistake! I received 50 checks and a few deposit slips and was charged a whopping $46. 76. That's almost $1 per check. They were business checks but that's ridiculous. I called peoples customer service and the answer was we're sorry but you're screwed.