I had a bill pay that I accidently set to the wrong checking account with caused an overdraft. After my balance went negative, the ATM card still allowed me to withdraw and use debits causing fees of $204 to accumulate. This due to their so called overdraft "protection" which charges you $34 PER INCIDENT. The idea being that this "service" ensures you have continued use of your card even if you don't have the money. What good is this so-called "protection" when it puts you further in the hole anyway?
Online customer service told me there was nothing I could do about it but the local branch manager understood and reversed the fees. However, when I inquired about opting out, which will be mandated by law in June, I was told I could not and they wanted to upsell me on a line of credit instead. I am COMPLETELY disgusted by this and I'm taking my money to Chase which allows you to opt out right off the bat.
Also, their online banking is PATHETIC. I can't even believe this is a bank operating in the 21st century. Horrible interface, poor alert system, and the online customer service is extremely rude and unhelpful. I'll be very surprised if this bank lasts another 10 years with its poor customer service.
Unfortunately I had a very bad experience with their customer service (lack of). I was given mis-information and treated very rudely by the woman behind the counter. When a mistake was made on their end, they became very defensive and took no accountability. As I was leaving, I looked back at the woman and watched her roll her eyes at me.... seriously. I was fuming mad, but didn't give her the satisfaction of making a scene. Thank goodness I was running an errand on behalf of someone and I don't bank there myself!!!
I deposit a check this morning at peoples united from a client for 2,800. Drawn off my bank ( peoples united) . I check my online account. The only transaction for the day is the deposit. 2 hours later I check again , now somehow 2 checks came in prior to my deposit , I made 10 min. After the bank opened. They charge me 37.00 for each check . Then it takes them 24 hrs. To make the funds available for a check drawn from their bank. I could have cashed it and deposited it to avoid this. It's not a friendly way to do business. No wondr they've 1 out of 5 stars. If your not in the 1 % you get screwed.