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Peoples United Bank Customer Review

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Frank Z's Profile Image

2 out of 5 marks

Reviewed by Frank Z

Apr 13th 2010

Will Not Let You Opt Out of Overdraft Protection

I had a bill pay that I accidently set to the wrong checking account with caused an overdraft. After my balance went negative, the ATM card still allowed me to withdraw and use debits causing fees of $204 to accumulate. This due to their so called overdraft "protection" which charges you $34 PER INCIDENT. The idea being that this "service" ensures you have continued use of your card even if you don't have the money. What good is this so-called "protection" when it puts you further in the hole anyway?

Online customer service told me there was nothing I could do about it but the local branch manager understood and reversed the fees. However, when I inquired about opting out, which will be mandated by law in June, I was told I could not and they wanted to upsell me on a line of credit instead. I am COMPLETELY disgusted by this and I'm taking my money to Chase which allows you to opt out right off the bat.

Also, their online banking is PATHETIC. I can't even believe this is a bank operating in the 21st century. Horrible interface, poor alert system, and the online customer service is extremely rude and unhelpful. I'll be very surprised if this bank lasts another 10 years with its poor customer service.

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Other Peoples United Bank Reviews

jferry26comcastnet's Profile Image

Reviewed by jferry26comcastnet

Oct 20th 2014

2 out of 5 marks

Wouldn't Recommend-Particuarly For Business

Years ago my wife and i happily moved our bank accounts from bank of america to back of western massachusetts. We loved bwm! Over time bwm was purchased by chittenden then finally peoples united. With each merger are customer experience got worse. I can honestly say that people's united bank may actually be worse than boa ever was. Here is my list of complaints:

1) PU is progressively taking longer to clear checks-now often more than one day.

2) PU now counts all deposits made on saturday morning as being made the following monday. So if you deposit a check on saturday don't expect those funds to be available monday as they once were. There is thus no reason to bother making saturday morning deposits anymore.

3) we had recently attempted to refinance our home through pu and was given a loan offer with a laughably high amount for closing costs. We took that business elsewhere!

4) my daughter had a savings/checking account that went into a negative balance for a few weeks. I went to the local branch to deposit money into it but the account had been closed and could not be reopened without a fee. Td bank therefore got new 18 y/o customer as a result!

5) most important. PU installed check reader machines two years ago that really do not work. Business deposits now entail watching the teller sift through those checks not accurately read by their faulty machines, (at least 10% of them). The time involved in making deposits has increased four fold. The bank staff are oddly unapologetic about this problem as i suppose these machines have made their jobs easier?

6) as PU has become a worsening customer experience the fake friendliness from the branch staff has increased!

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gd1493gd's Profile Image

Reviewed by gd1493gd

Oct 10th 2014

1 out of 5 marks

Fees, Fees, Fees, And More Fees!

People's is full of fees! This is the stuff people's doesn't want you to know.... I have a personal checking with automatic direct deposit because if you don't have automatic direct deposit it is another fee! I also have a business checking account. The personal checking gets about 20 dollars a month in fees (due to nyce bill payments such as my verizon phone bill, paypal, and geico auto insurance payments) i pay a fee of 2. 95 every transaction for the "luxury" paying my bills! These fees add up like crazy because merchants don't want to get charged a credit card fee so they run it as an instant debit transaction and that means people's is going to charge you, the consumer!

And some companies can use your bank card as a debit card and not even ask for your pin # so you never even know... And yep, people's charges you a fee. People's says it's not their problem and they have been very unhelpful. They blame it all on the merchant. But people's is the one with the stupid hidden fee! People's corporate number tells you to talk to your local branch, branch tells you to call corporate, it's a huge run around. And they answer your questions in strategically worded ways to not give you the answer that you were really looking for, but to deceive you so they can keep their fees adding up.

Plus.... I just found out today a new policy i never even had to sign for states my business account must maintain over 1,000 dollars or else they take out 7. 95 a month. I never even saw this in their disclosure they claim they sent, but i signed out of paperless billing to avoid more fees. They don't care. Banks are screwing the little people left and right nowadays, it is so sad. The bank is no longer your friend like in that christmas movie, it's a wonderful life. We've lost all sense of community and common good and truthfulness and honesty. Everyone is out for themselves and people's can get right in line with everything else that's gone downhill in this greed-based society.

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