I had a bill pay that I accidently set to the wrong checking account with caused an overdraft. After my balance went negative, the ATM card still allowed me to withdraw and use debits causing fees of $204 to accumulate. This due to their so called overdraft "protection" which charges you $34 PER INCIDENT. The idea being that this "service" ensures you have continued use of your card even if you don't have the money. What good is this so-called "protection" when it puts you further in the hole anyway?
Online customer service told me there was nothing I could do about it but the local branch manager understood and reversed the fees. However, when I inquired about opting out, which will be mandated by law in June, I was told I could not and they wanted to upsell me on a line of credit instead. I am COMPLETELY disgusted by this and I'm taking my money to Chase which allows you to opt out right off the bat.
Also, their online banking is PATHETIC. I can't even believe this is a bank operating in the 21st century. Horrible interface, poor alert system, and the online customer service is extremely rude and unhelpful. I'll be very surprised if this bank lasts another 10 years with its poor customer service.
I have been a customer of People's bank for almost ten years now. I have a commercial account for my local painting business. My mother has held a personal checking and savings account for much longer.
I have had nothing but good experiences dealing with this bank. I love that the hours and that it is open 7 days a week! I have been spending more time in Florida now and my experiences here with banks, such as Wachovia, have been terrible.
I wish that People's had branches in the Tampa Bay area!
I have been a customer of People's bank for over 10 years, they used to be a very good bank, they had good rates , accurate statements and nice office hours.
Since they changed to their new system, they made 2 mistakes on my statement.
1. I created a CD a few months ago, they doubled the amount on my CD.
2. I closed a different CD a quite while ago, they left a dollar in my CD, I continue getting a renew letter to renew it. After I finally closed it, they did not rollover interest rate, I still got a letter once a month to ask me to renew it.
3. Their new phone system is not better than the old one, finally I used to it.