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MyBankTracker rated Peoples United Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Peoples United Bank Customer Review

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Frank Z's Profile Image

2 out of 5 marks

Reviewed by Frank Z

Apr 13th 2010

Will Not Let You Opt Out of Overdraft Protection

I had a bill pay that I accidently set to the wrong checking account with caused an overdraft. After my balance went negative, the ATM card still allowed me to withdraw and use debits causing fees of $204 to accumulate. This due to their so called overdraft "protection" which charges you $34 PER INCIDENT. The idea being that this "service" ensures you have continued use of your card even if you don't have the money. What good is this so-called "protection" when it puts you further in the hole anyway?

Online customer service told me there was nothing I could do about it but the local branch manager understood and reversed the fees. However, when I inquired about opting out, which will be mandated by law in June, I was told I could not and they wanted to upsell me on a line of credit instead. I am COMPLETELY disgusted by this and I'm taking my money to Chase which allows you to opt out right off the bat.

Also, their online banking is PATHETIC. I can't even believe this is a bank operating in the 21st century. Horrible interface, poor alert system, and the online customer service is extremely rude and unhelpful. I'll be very surprised if this bank lasts another 10 years with its poor customer service.

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Other Peoples United Bank Reviews

Jerelithus's Profile Image

Reviewed by Jerelithus

Mar 20th 2015

1 out of 5 marks

Prepare to be robbed

Every transaction or change you make you will pay for. When my bank was Merrill Bank I had much better luck and as a matter of fact when I accidentally overdrew once they forgave me for it and didn't charge me when I knew full well it was my fault. Now I had debit card network charges, monthly charges, charges for charging me so much, I since have changed my bank account, but I wanted to keep a savings. Come to find out there is a charge for not having a minimum balance, they did not tell me that part so I'm finally going to dump them.

Basically you give them your money and they come up with fees to justify taking it. There is no point of opening an account that's a savings or any other type of account if you want to save money. Give a man a gun and he can rob a bank, give a man a bank and he can rob the world. I have since gotten a car loan at a credit union, and have a checking and savings that I get monthly dividends into my account which for the first month is more money than I have ever gotten in interest from this bank.

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Bass123's Profile Image

Reviewed by Bass123

Mar 25th 2015

1 out of 5 marks

Cathryn Corliss assistant VP/CSManager rude/disrespectful

I intended to make a deposit to a savings acct last week and asked for a total to my acct on my deposit stub which is automatic at my other banks ,she hassled me and I was offended by the tone of her response .i asked to speak to the mgr and she said she is the mgr .so I reluctantly stopped the deposit and closed the accts .went to capital one got a better rate thanks mr.CEO for employing trash

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