the people that work there are very nice when i ask them questions about any banking business i do or have done,recent or in the past, since i have been acquainted with this bank. i am satisfied with doing future business with them, also. i would recommend them to anyone i know or someone that wishes to have good relations with a good bank such as this. i have not had any problems with them,since i have been a new customer of there's. everyone should check out this bank, as they are very helpful to everyone that goes there.
Unfortunately I had a very bad experience with their customer service (lack of). I was given mis-information and treated very rudely by the woman behind the counter. When a mistake was made on their end, they became very defensive and took no accountability. As I was leaving, I looked back at the woman and watched her roll her eyes at me.... seriously. I was fuming mad, but didn't give her the satisfaction of making a scene. Thank goodness I was running an errand on behalf of someone and I don't bank there myself!!!
I deposit a check this morning at peoples united from a client for 2,800. Drawn off my bank ( peoples united) . I check my online account. The only transaction for the day is the deposit. 2 hours later I check again , now somehow 2 checks came in prior to my deposit , I made 10 min. After the bank opened. They charge me 37.00 for each check . Then it takes them 24 hrs. To make the funds available for a check drawn from their bank. I could have cashed it and deposited it to avoid this. It's not a friendly way to do business. No wondr they've 1 out of 5 stars. If your not in the 1 % you get screwed.