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Popular Community Bank Customer Reviews

(6 Reviews)
3 out of 5 stars
5 Star 3
4 Star 0
3 Star 0
2 Star 0
1 Star 3

The Most Helpful Popular Community Bank Reviews

The most helpful favorable review
Reviewed By Robertolemay Nov 3, 2013

Better than many banks

I have not had any issues with this bank, opened my account and even got a loan very quickly, not too many branches but I can use a lot of ATMs free of charge. I have nothing bad to say, only wish they would open more branches.

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Vs.
The most helpful critical review
Reviewed By Localboy58 Feb 8, 2016

Incompetent employees

In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

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Latest Popular Community Bank Reviews

  • L
    Reviewed By Localboy58 Feb 8, 2016

    Incompetent employees

    In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

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  • J
    Reviewed By jyuanlim168 Feb 1, 2016

    Highway robbery check ordering from them ONLY and I can't find out how much it cost before ordering it!

    We have a LOC account, then later it got sold to Popular. We always have great experiences with them, and we are happy. Today, I tried to order checks related to this LOC account. The experience is out of this world! As the owner of the account, I can not have necessary routing number to order my checks from other reputable check printing company. I must and require to only order the checks thru them. On top of it, I also can't find out the price prior to order the check. I must order the check and let them charge to me is the only way for me to obtain any checks. This is process they have for obtaining any checks to withdraw any money from my LOC account. I have the whole conversation on recording. To make the matter worse, I am trying to take money out to give to family friends who are dying of cancer. The bank told me that they can't help me because I must call back tomorrow. It is all around bad, Bad and BAD!! Stay away from this bank if you don't want to take it for a ride!

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  • RC
    Reviewed By Randy C. May 9, 2014

    Chinzey bank and their fees.

    I went below the 10k or 5k mark for their preferred money market fund and they charged $15 monthly fee.

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  • M
    Reviewed By May1987 Feb 17, 2014

    Very good

    Opened a checking account last month since I was tired of Wells Fargo and their fees, this branch of Park Place is very convenient for me and I have only good things to say. I even got a loan to payoff my credit cards ( something I was not able to do with Wells Fargo ), the banker and staff are VERY sweet, happy and I really felt like they cared for me..Only hope they open more branches and keep the same service..
    Ohh and they have plenty of ATM machines specially at 7/11 !!!

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  • R
    Reviewed By Robertolemay Nov 3, 2013

    Better than many banks

    I have not had any issues with this bank, opened my account and even got a loan very quickly, not too many branches but I can use a lot of ATMs free of charge. I have nothing bad to say, only wish they would open more branches.

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  • VC
    Reviewed By Virginia C. Jan 9, 2013

    Excellent

    Great rates. Small bank so has that feel where you can call someone and they will actually help you. I did have to call and the rep was very friendly. Is it really that hard to be nice? I don't like the big banks so I give the nod to the little guy. These guys are good and going places.

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