About Quicken Loans

Quicken Loans ranked #1 in customer satisfaction among major U.S. mortgage originators by J.D. Power and Associates for the third consecutive year in 2012. Quicken Loans is the largest online retail mortgage lender and among the five largest overall retail home lenders in the United States. The company closed a record $70 billion in home loan volume in 2012.
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Overall Rating

MyBankTracker rated Quicken Loans based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Customer Rating
Based on 2 Reviews

Most Helpful Customer Reviews

AndreainSeattle's Profile Image

Reviewed by AndreainSeattle

May 23rd 2013

5 out of 5 marks

I Cannot Believe How Easy They Make It! Refi Going So Well, Decided To Refi Rental Property At The Same Time. Great!

After attempting for the second time in a year to refinance with my bank(bofa), who i have banked with for over 20 years, 2 mortgages, never late, high equity, high balance accounts, and for the second time, after stating they could and would be able to close, providing them document after document, being passed around from person to person, the rate being extended again and again only to have the file closed with no explanation(and of course this is after paying for 2 appraisals), quickenloans, through schwab, has been amazing. The level of professionalism, service, timeliness, ease - so not what i expected. Granted, i had low expectations - i don't normally give the same esteem to an online bank, especially one called quickenloans(seemed low end to me for some reason), but they will close(assuming no hiccups) not just one, but two refinances in under 40 days, at great rates and super low fees. I am a convert. And i am closing all of my accounts with bofa. My 20 years of business and my loyalty to them meant more to me than to them. Needless to say, i now know why they have such high ratings in customer satisfaction - i recommend you give them a try on your next loan or refi!

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