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After attempting for the second time in a year to refinance with my bank(bofa), who i have banked with for over 20 years, 2 mortgages, never late, high equity, high balance accounts, and for the second time, after stating they could and would be able to close, providing them document after document, being passed around from person to person, the rate being extended again and again only to have the file closed with no explanation(and of course this is after paying for 2 appraisals), quickenloans, through schwab, has been amazing. The level of professionalism, service, timeliness, ease - so not what i expected. Granted, i had low expectations - i don't normally give the same esteem to an online bank, especially one called quickenloans(seemed low end to me for some reason), but they will close(assuming no hiccups) not just one, but two refinances in under 40 days, at great rates and super low fees. I am a convert. And i am closing all of my accounts with bofa. My 20 years of business and my loyalty to them meant more to me than to them. Needless to say, i now know why they have such high ratings in customer satisfaction - i recommend you give them a try on your next loan or refi!
they held up the loan for 3 months had me do a ton a leg work-approved me then took back that approval which left me hanging on to a 6.1% finance and looking for a different back. which after being denied I'm sure it will hurt my credit rating.