I joined Rabobank about 8 years ago when my bank of 20 + years (WA Mutual and its predecessors) refused to give me a credit card--I didn't have bad credit, just no credit rating. Rabobank was willing to give me a 'starter' card. And lo and behold, I discovered this wonderful bank with a fascinating history and a global presence and moves with social and environmental consciousness. Everyone at my branch (Santa Cruz CA) is warm and personable and the bank has a family feeling to it. Any problems I have (mostly on my end) have been dealt with graciously and with good humor. I like this bank so much that when I moved to WA state, which has no Rabobank presence, I stayed with the bank, in spite of having to go through the hassle of mailing checks and so on. How many people can actually say "I love my bank."
I had a question regarding historic records. The question was understood clearly, process and procedures necessary to accomplish the task were related to me quickly and in detail.
Overdraft ? Deposit made and credited, not pending, as indicated online, no overdraft at the time. Next day online completely different posting shows up as an overdraft. They changed the online crediting to show overdraft ocurring before deposit ! They charged fees of $60.00. I have been a customer of this bank for over 20 years and have 4 accounts with over $40,000.00 The greed and unethical practices of this bank require me to take action and I'm sorry about this because until the summer of 2013 I was completely satisfied with this institution. Now I have completely lost trust and confidence in Rabo Bank.