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MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Regions Bank Customer Review

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kendawg33's Profile Image

1 out of 5 marks

Reviewed by kendawg33

Jan 9th 2013

Absolutely Horrible

Customer service (once you could get someone on the phone) was absolutely absurd. Regions overdrafted me with monthly fees then claimed that a transaction (which i executed in person at a branch) did not happen, therefore they closed my account due to the overdraft and inactivity. I ended up having to cover the overdraft once again to stop collections and they told me "this is not burger king. " never ever again, steer clear from this horrible excuse of a bank!

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kscdlc's Profile Image

Reviewed by kscdlc

May 27th 2015

1 out of 5 marks

800 number

I thought I would start banking more at Regions. Right now it is our secondary bank. I HATE the 800 phone number. Why can we not speak with the people we will be working with here in town. Really???? Then you have to jump through the automated system hoops to get a real person. Really??? I might need to go back to PNC.

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PBInfinity's Profile Image

Reviewed by PBInfinity

May 26th 2015

1 out of 5 marks


Slow. Inept. After waiting on the phone for 20 minutes, spent another 30 retrieving a growing list of requirements for a basic request on my business account. After supplying a great amount of personal information, social, and Fed. Tax ID number--not to mention particulars that only I THE CARDHOLDER could know, I was referred to the local branch--THE SAME ONE THAT TOLD ME I COULD DEAL WITH THIS ONLINE. Security is important, BUT THE HURDLES PRESENTED BY REGIONS ARE ABSURD! If you call the 800 number in Birmingham...business credit support, I pray you don't get Brad. He does not know what he is doing and wasted my time. I maintain a $20,000 balance as well as a line of credit and business Visa. NOT ANY MORE REGIONS. I'm done!

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