Customer service (once you could get someone on the phone) was absolutely absurd. Regions overdrafted me with monthly fees then claimed that a transaction (which i executed in person at a branch) did not happen, therefore they closed my account due to the overdraft and inactivity. I ended up having to cover the overdraft once again to stop collections and they told me "this is not burger king. " never ever again, steer clear from this horrible excuse of a bank!!!!!
Regions is a rip off.they charge you a $36 overdraft fee even if you didn't over draw your account. I was told I swiped my card too many times in one day. 3 times is hardly too many times. I called customer service and they only would take off 1 charge I was OK with that cause I had a check clear and my debit purchase did overdraw so 1 $36 fee was mine. After they refunded 1 fee they went back and added another $36 fee for the same charge that was already charged a fee. So now I have $72 in overdraft for the same charge. I went to the Fayetteville branch and was told they should have never refunded me anything because I swiped my card too many time. Then to top it all off my sister is sending me a money electronically for my kids Christmas they did a trial deposit for .90 and now they are charging me $36 overdraft fee. This bank is full of shit. There customer service sucks. They do not care how they treat there customers. Had I seen these reviews I would have never banked with them. I will be shopping for a new bank. Thanks regions for stealing my kids Christmas with over charging me in overdraft fees that are not legit.
We had a $175 fraudulent charge on our checking account. First we had to wait for it to clear to dispute it. That took 2 days. Then we had to dispute it by paper, in a branch. In this digital age there has got to be a better way. Then, they charged me $144 in overdraft fees which would have never been needed if this fraudulent charge hadn't appeared. Now we have to wait 10 business days, with thanksgiving 3 days away, to possibly see the charges lifted and also the overdraft fees lifted. They lifted the overdraft fees once, then put them back on. We are out $319 through no fault of our own, and the customer service department will not go out of their way to help a good customer. They will only go by their script on the phone, they won't help me anymore than this, very unhelpful 3 days before thanksgiving. I will be forced to shop for a new bank with better fraud protection, better customer service, and a bank who will do more for their customers especially if this hasn't happened in the past. I have called 3 times, 3 separate days asking for help. the second call I asked for a manager and was hung up on and they did not call me back even though I have my phone number on my account. The 3rd call resulted in the save old script. It can take up to 10 days to investigate.