Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,741
Branch Locations

Regions Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
Suntrust Bank
Add
Bank Reviews
KeyBank
Add
Compare Banks

Regions Bank Customer Review

Post a review
wrongfullytreated's Profile Image

1 out of 5 marks

Reviewed by wrongfullytreated

Sep 15th 2011

Horrible

This place makes me sick. The branch manager acts like she is 14. She is very condescending. They also sneak in a ton of things on your account. Make sure you tell the csr you want to opt out of overdraft protection. This only means that they cant charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. Trust me noone at this branch will take the time to explain anything. This is the most awful customer service i have seen in a very very very long time.

I would never dream of talking to someone much less a customer the way the branch manager did. The csr is a piece of work herself. Easy when the branch manager is full of it. You know what they say, lead by example, right? Good thing i moved and no longer have to deal with these uneducated fools. Furthermore, i will never ever bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Regions Bank Reviews

mprid14358's Profile Image

Reviewed by mprid14358

Jan 23rd 2015

1 out of 5 marks

we steal from the dead!!!!

This bank is holding my dead fathers money insisting they need more documentation other than a DEATH CERTIFICATE?!!!!

They want me to spend 3000.00 on an attorney to collect $700.00.

REALLY????WTF!

Is this review helpful? ▲ Yes 1 ▼ No 0

marie1022's Profile Image

Reviewed by marie1022

Jan 13th 2015

5 out of 5 marks

GREAT CUSTOMER SERVICE

I REALLY DIDN'T UNDERSTAND HOW TRULY IMPORTANT MY BANKING RELATIONSHIP ...I RECENTLY HAD A PROBLEM OCCUR WHILE TRYING TO PAY OFF MY READY ADVANCE, INSTEAD OF $6.94 I ACCIDENTALLY APPLIED $694.00(BAL. IN CKNG ACCT WAS ONLY $113.27...ALL DEBITS HAD CLEARED...STILL HAD A BAL OF 113.27 ...AFTER MY MISTAKE, I CALLED REGIONS AND SPOKE TO SEVERAL REPS...BECAUSE SOMEONE (NOT NAMING) MADE IT LOOK AS IF MY CHECKING WITHDRWL WAS DONE FIRST (MAJOR ERROR, OVERDRAFT OF $ 500 /CHGD $252 NSF...APPEAR...AFTER TALKING TO A NUMBER OF REPS/SUPERVISORS' PERMITTED TO CORRECT THIS AND PUT THE RIGHT BAL, BACK ON MY ACCT... (REFUNDED NSF FEES) OTHERWISE, I DEFINITELY WOULD BE LEAVING AFTER 22 YEARS...NEVER REALLY HAD A MAJOR PROBLEM WITH ANYONE AT REGIONS BANK..THEY ARE ALWAYS HELPFUL ...ESPECIALLY WHEN I DON'T HAVE MONEY TO THROW AROUND..ALWAYS POLITE..OF COURSE THEY COULD LOWER THEIR NSF FEES...$38 IS A LITTLE MUCH WHEN YOU OVERDRAW BY $2.00....I HOPE I NEVER HAVE TO LEAVE....SO FAR, SO GOOD ..I NOW UNDERSTAND HOW IMPORTANT A WORKING, UNDERSTANDING RELATIONSHIP REALLY IS...ALSO, I MADE THIS ERROR WHILE USING MY TABLET...NOW I STAY AWAY FROM THE TABLET AND ONLY USE MY COMPUTER TO MAKE TRANSFERS, ETC...THANKS TO REGIONS, I DIDN'T HAVE TO ARGUE EXCESSIVELY..I HOPE THIS CONTINUES AND I WILL ALWAYS FEEL THIS WAY ABOUT MY REGIONS BANK...THINGS COULD CHANGE, ALL IT TAKE IS 1 BAD REP....LOVE, LOVE, LOVE MY PREVIOUS EXPERIENCES..JUST REMEMBER (EVEN THE RICH PEOPLE) "ITS NICE TO BE IMPORTANT BUT IT IS ALWAYS IMPORTANT TO BE NICE"""" ALSO, IF PROBLEMS DO HAPPEN, IT'S GOOD TO BE ADAMANT BUT NOT AGGRESSIVE!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews