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MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Regions Bank Customer Review

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wrongfullytreated's Profile Image

1 out of 5 marks

Reviewed by wrongfullytreated

Sep 15th 2011

Horrible

This place makes me sick. The branch manager acts like she is 14. She is very condescending. They also sneak in a ton of things on your account. Make sure you tell the csr you want to opt out of overdraft protection. This only means that they cant charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. Trust me noone at this branch will take the time to explain anything. This is the most awful customer service i have seen in a very very very long time.

I would never dream of talking to someone much less a customer the way the branch manager did. The csr is a piece of work herself. Easy when the branch manager is full of it. You know what they say, lead by example, right? Good thing i moved and no longer have to deal with these uneducated fools. Furthermore, i will never ever bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!

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mrqjohnson1's Profile Image

Reviewed by mrqjohnson1

Feb 24th 2015

1 out of 5 marks

Comcasts of Banks. Simply terrible!

Regions security department recently made me aware my Checkcard had been hacked/cloned and instructed me to visit the local branch. Upon my visit to the local Regions Snellville, Ga Branch, the Manager and her district Manager requested I return on a specific date/time after she could not answer a few questions. However, upon my return I was shocked to discover Snellville Branch Manager requested a Police presence during my visit that was unrelated to the fraudulent activity.

I have never yelled, use profane language, nor behaved in any manner other than professional while in the Snellville Regions Branch yet it's manager on February 20, 2015 has acted to close my account effectively on March 05, 2015 irrespective of an excellent account history. This all is very disturbing.

It seems that being Hacked While Black is enough for Regions's Snellville location to dismiss your concerns; treat you like a criminal when you have been victimized; and close your account when you ask questions.

I have filed an internal complaint with Regions.

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BethC's Profile Image

Reviewed by BethC

Feb 20th 2015

5 out of 5 marks

I Miss Regions So Much!

When i moved to utah, i was disappointed that no regions branches are in my area. I held off on closing my account for about a year because my experience with regions over several years was great. Now i'm reminded why. My current bank, bank of american fork, does not treat customers nearly as well as regions. When i had a purchase dispute a few years ago with a fraudulent vendor, regions acted as my ally and took care of the issue immediately and credited my account with kindness and responsiveness.

Even though it was a $20 dispute, they treated it with the respect of a $2,000 issue. My current bank has treated a recent dispute for the same amount ($20) with the same disrespect as the vendor who never mailed the item i ordered. First, they called the vendor and agreed to a compromise without asking me if it was okay, and now they're ignoring my requests for followup. The difference between the way regions made me feel like a valued customer and the way my current bank treats me is night and day.

Regions also took care of other issues with my account as they arose here and there, always with a prompt care for the fact that my money matters to me. If regions ever opens a branch in the salt lake city area, i will make a beeline to that location!

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