This place makes me sick. The branch manager acts like she is 14. She is very condescending. They also sneak in a ton of things on your account. Make sure you tell the csr you want to opt out of overdraft protection. This only means that they cant charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. Trust me noone at this branch will take the time to explain anything. This is the most awful customer service i have seen in a very very very long time.
I would never dream of talking to someone much less a customer the way the branch manager did. The csr is a piece of work herself. Easy when the branch manager is full of it. You know what they say, lead by example, right? Good thing i moved and no longer have to deal with these uneducated fools. Furthermore, i will never ever bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!
I am a customer of regions for years and a few days ago was contacted by mr. Peter [Redacted] ( champions gate branch - regions bank) offering me a credit card. I told him that i couldn't afford another credit card. He was checking probably my profile with the bank and at that time, and told me that he knew that i had a personal loan with regions with a fixed interest. He could get me a credit card with 0 % to transfer the balance of my personal loan to that new credit card with 0 % for 12 months.
He also explained to me that once open the credit card the balance in my personal loan would be transferred automatically to this new credit card. He did open the credit card but the balance was never transferred. I waited a few days and asked peter yelverton about it and he said that he was about to call me to let me know that the transferred is not possible because " both loans belongs to the same institution".
Of course he knew that from the beginning and he still sold me a credit card that i don't need. Later he advised me that i can go to any business that i know and pay with the credit card and asked the business to give me the cash to pay off my personal loan. I can not believe that a "financial adviser" told me that. I am completely unsatisfied with this person and with the bank. They sold me something that i don't need and lied to me to probably get his commissions.
They are liars, cheats and thieves. They hold your deposit (even a cash deposit) even though your online account shows that the deposit has been credited to your account, and it shows the amount of the deposit in your available funds, and then they put through all other transactions instantly, refusing to utilize your deposit (made in cash, showing under "available balance"), just so they can charge you $36/item overdraft fees.
Then these fees pretty much negate your deposit, eat it all up, so that any other transactions you perform, confident you have deposited enough to cover everything, are paid out but charged $36/item overdraft fees. In three days, regions charged me $324 in overdraft fees, putting me into a negative balance, even though i should have had a couple of hundred dollars left in the account.
I confronted the manager of my branch, accused her of "creative accounting" and "deceptive accounting prctices" and she just signed and rolled her eyes, like i was too stupid to understand. Yeah, like i would want to pay a $36 overdraft fee for a $4. 99 charge on amazon! These people have found a legal way to steal your money! Beware!!!