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MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Regions Bank Customer Review

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Ashley0921's Profile Image

1 out of 5 marks

Reviewed by Ashley0921

Jan 27th 2012

Horrible

Regions bank will nickel and dime you all they can.

My Husband and I recently stopped using them as our main bank because of the way their system is set up. If you have a direct deposit incoming along with other pending transactions, they will allow all pending transaction to post first allowing you to possibly go into the negative, charging you 36 dollars for every transaction. And have your direct deposit post the very same day.

Recently which was the final straw for me, I checked my account today to notice it was negative 44 dollars. My husband and I only use that account for redbox rentals and keep very little money in it. So there was 12 dollars in our account last night, we forgot about an automatic transfer to our savings account of 20.00 dollars , making our account negative 8 dollars, regions then proceeds with the NSF fee of 36.00, for a final amount of NEGATIVE 44 dollars. Called the main regions number to explain what happened and in the end, since it wasnt bank error they were only going to refund half. 18 dollars.

So I am just OUT another 18 dollars from this bank.... I dont understand why they even allowed it to go through in the first place being that it was from one of my accounts to another one.. Not an understand bank of mistakes in the slightest. ALSO since we no long use that account for direct deposit they are now charging 10 dollars a month as a user fee. WTH.

Sincerely,

PISSED CUSTOMER

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Other Regions Bank Reviews

mhocutt's Profile Image

Reviewed by mhocutt

May 29th 2015

1 out of 5 marks

Very poor customer service at Fayette, Al branch

My husband and I were looking through a safety deposit box at the main branch on Temple Ave. We had driven from our home in Tuscaloosa to take care of some business. When we were ready to leave, my husband needed to go to the restroom. We were told they had no "public" bathroom and to go next door to the court house. We have been loyal Regions customers for years; we were not "public." I found this policy to be extremely rude and a prime example of poor customer service. No wonder the customer ratings for this branch are so low.

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kscdlc's Profile Image

Reviewed by kscdlc

May 27th 2015

1 out of 5 marks

800 number

I thought I would start banking more at Regions. Right now it is our secondary bank. I HATE the 800 phone number. Why can we not speak with the people we will be working with here in town. Really???? Then you have to jump through the automated system hoops to get a real person. Really??? I might need to go back to PNC.

Is this review helpful? ▲ Yes 1 ▼ No 0

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