MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Regions bank will nickel and dime you all they can.
My Husband and I recently stopped using them as our main bank because of the way their system is set up. If you have a direct deposit incoming along with other pending transactions, they will allow all pending transaction to post first allowing you to possibly go into the negative, charging you 36 dollars for every transaction. And have your direct deposit post the very same day.
Recently which was the final straw for me, I checked my account today to notice it was negative 44 dollars. My husband and I only use that account for redbox rentals and keep very little money in it. So there was 12 dollars in our account last night, we forgot about an automatic transfer to our savings account of 20.00 dollars , making our account negative 8 dollars, regions then proceeds with the NSF fee of 36.00, for a final amount of NEGATIVE 44 dollars. Called the main regions number to explain what happened and in the end, since it wasnt bank error they were only going to refund half. 18 dollars.
So I am just OUT another 18 dollars from this bank.... I dont understand why they even allowed it to go through in the first place being that it was from one of my accounts to another one.. Not an understand bank of mistakes in the slightest. ALSO since we no long use that account for direct deposit they are now charging 10 dollars a month as a user fee. WTH.
When i moved to utah, i was disappointed that no regions branches are in my area. I held off on closing my account for about a year because my experience with regions over several years was great. Now i'm reminded why. My current bank, bank of american fork, does not treat customers nearly as well as regions. When i had a purchase dispute a few years ago with a fraudulent vendor, regions acted as my ally and took care of the issue immediately and credited my account with kindness and responsiveness.
Even though it was a $20 dispute, they treated it with the respect of a $2,000 issue. My current bank has treated a recent dispute for the same amount ($20) with the same disrespect as the vendor who never mailed the item i ordered. First, they called the vendor and agreed to a compromise without asking me if it was okay, and now they're ignoring my requests for followup. The difference between the way regions made me feel like a valued customer and the way my current bank treats me is night and day.
Regions also took care of other issues with my account as they arose here and there, always with a prompt care for the fact that my money matters to me. If regions ever opens a branch in the salt lake city area, i will make a beeline to that location!
Regions security department recently made me aware my Checkcard had been hacked/cloned and instructed me to visit the local branch. Upon my visit to the local Regions Snellville, Ga Branch, the Manager and her district Manager requested I return on a specific date/time after she could not answer a few questions. However, upon my return I was shocked to discover Snellville Branch Manager requested a Police presence during my visit that was unrelated to the fraudulent activity.
I have never yelled, use profane language, nor behaved in any manner other than professional while in the Snellville Regions Branch yet it's manager on February 20, 2015 has acted to close my account effectively on March 05, 2015 irrespective of an excellent account history. This all is very disturbing.
It seems that being Hacked While Black is enough for Regions's Snellville location to dismiss your concerns; treat you like a criminal when you have been victimized; and close your account when you ask questions.
I have filed an internal complaint with Regions.