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Regions Bank Customer Review

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wrongfullytreated's Profile Image

1 out of 5 marks

Reviewed by wrongfullytreated

Sep 15th 2011

Horrrrrible

This place makes me sick. The branch manager acts like she is 14. She is very condescending. They also sneak in a ton of things on your account. Make sure you tell the csr you want to opt out of overdraft protection. This only means that they cant charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. Trust me noone at this branch will take the time to explain anything. This is the most awful customer service i have seen in a very very very long time. I would never dream of talking to someone much less a customer the way the branch manager did. The csr is a piece of work herself. Easy when the branch manager is full of it. You know what they say, lead by example, right? Good thing i moved and no longer have to deal with these uneducated fools. Furthermore, i will never ever bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!

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Other Regions Bank Reviews

nadezkara's Profile Image

Reviewed by nadezkara

Jun 22nd 2014

1 out of 5 marks

Make Sure You Take The Teller Flowers

If you think this tag line suggests a positive review, think again. I have had the worst experience of my life at the Coconut Grove branch of Regions Bank. My husband transfers money from one of our accounts to our Regions account monthly to cover home expenses. For personal reasons, he does this in cash, usually under $2,000/month. Although it is my account, it is perfectly legal for him to make a monthly deposit to the account in any manner he choses.

About 8 to 10 months ago, he mentioned that a certain teller was asking a lot of questions about who he was. He told her that he was my husband. She wanted his name and other unnecessary information. He became a little obstinate and decided not to play along. I have been out of the country this month. My husband mentioned that a certified letter came to me, he was unable to pick it up. The postal people showed it to him, it was from Regions. We thought nothing of it since we have never had any issues with the account.

Early this week we sent our quarterly tax check to the IRS, using this same account. Two days later, my husband tried using the Regions debit card and it did not work. He went on line and checked the account, if had been closed. I contacted Regions from Europe. Evidently, someone had reported our account to the Feds under the Patriot Act (guess who?). Regions closed the account. Of course this put us in a difficult position with the IRS and we quickly sent out a replacement check from a different bank. Bare in mind, our Regions account was only used to pay mundane things like the electric bill, cable, pool maintenance, property taxes, insurance and the like. The account was open for four years without incident, not even a bounced check.

The moral of the story, if you bank at Regions, you better kiss up to the tellers (flowers?). If they decide they don't like you, you may regret it. Of course, there is another solution, one I plan to use in the future, bank somewhere else!

Is this review helpful? ▲ Yes 3 ▼ No 1

stommy141's Profile Image

Reviewed by stommy141

Jul 12th 2014

1 out of 5 marks

Mistreatment of Veterans (loss of safe deposit box key)

I am a 70 yr. old Vietnam Veteran who is 90% service connected disabled. A year ago I rented a safe deposit box from regions bank. I never used the box or keys and one of my other banks offered me a box for free. So, i decided to close the box rental from Regions Bank. This was when the problems started. The customer service guy said that he would have to charge me $150 fee to change the lock because I had lost one of the keys. I then told him that if they charged me $150, then I was going to take all my money out of regions bank and close my account. At this time I was turned over to his Boss who asked me what I wanted to do? I said, no what do you want to do? (1). Wave the fee of $150 and keep a loyal customer with $12,000. deposited with monthly direct deposits. Or, Or deduct the $150 lost key fee and loose a $12,000 account and a good customers business.

Is this review helpful? ▲ Yes 1 ▼ No 1

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