This place makes me sick. The branch manager acts like she is 14. She is very condescending. They also sneak in a ton of things on your account. Make sure you tell the csr you want to opt out of overdraft protection. This only means that they cant charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. Trust me noone at this branch will take the time to explain anything. This is the most awful customer service i have seen in a very very very long time. I would never dream of talking to someone much less a customer the way the branch manager did. The csr is a piece of work herself. Easy when the branch manager is full of it. You know what they say, lead by example, right? Good thing i moved and no longer have to deal with these uneducated fools. Furthermore, i will never ever bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!
This bank is so terrible at customer service after years of being with them, that I finally pulled my checking & savings accounts & went to Chase bank who is wonderful! Unfortunately I still have a loan account through Regions.They lost a payment sent to them from Chase. (typical) and racked up tons of late charges on my account. When I asked them to please refund the charges after everything was cleared up. If something got lost in the mail it is not the banks error.
Wow, I don't want to give them even 1 star. Their customer service is NON-EXSISTENT!!!
If I could give this bank negative stars I would! Only gave it one star because it would not let me leave the stars empty! We are not customers, thankfully, but we purchased a vehicle from someone that is their customer and got horrible service. First we were told that our check was fraud, which it was not. They refused to give the check back to the customer(which after calling one of the main branches) I have learned that is the normal procedure. They didn't send it to the fraud dept., which one would think if it fraud and you don't want to return that's where it would go. No, instead they processed it and told their customer it would take 7-10 days for the money to get into the account. Not sure how a fraud check all of the sudden is good to proceed with. But anyway, after a week and a half of the run around with these people, the money magically appears in his account. Also, they said the money would be in the account on a Monday, then Tuesday morning before the bank even opens the gentleman who we bought the vehicle from gets an email saying the money is there. I would NEVER use this bank and would highly recommend anyone to NOT use it either!!! The lie, they are very rude, and they hold onto money to make interest on it or whatever else it is they are doing with it! DO NOT BANK WITH THEM!!!!!!!!