I had been with Regions for 6 years. When they decided to jump on the big-bank bandwagon and start charging me $4/mo to use my debit card, I decided to start shopping around. I switched to on-line banking; it is a much better deal. Regions back-tracked on their $4 charge, but by that time it was too late. I had already seen the grass was greener elsewhere. I would probably still be with Regions had they not tried their little $4 charge!
Have had multiple accounts with them for over 10 years but started experiencing problems when i received an equitity loan. I obtained the loan for convince and immediately paid it off (within days) and requested that regions close the account. It was not until i went to refinance my mortgage and the credit check revealed that the account was showing opened. It took regions 3 months, at least 6 trips to the bank, and me making a scene in the bank to get the account closed.
Each time they said, "we can only request corporate close the account. We can't make them close it. "all the while my interest rate is fluctuating. Then i argue a fraudulent charge on my account because someone was writing checks from an online business with my account number. Regions doesnt know how someone was able to use my account information to write checks. The represenative kept questioning me like i was really writing business checks from my personal account. She made me so angry i final told her to just close my accounts. She then said its okay, we will dispute the charge. I insisted they close the accounts.
They said they had to leave the account opened while they dispute the charges. I told them fine but i want all of my money out of the bank and leave minimal amount to keep it open ($30) and they would notify me once the dispute was resolved. After a couple of weeks (early sep), i receive a letter saying that they were charging me $16 ($8 aug. & $8 sep) for not having a minimal amount in my account.
I went today to argue the charges and get the remainder of my money. First they said i should have known the dispute was resolved when i saw an increase in my balance. First they said, they would give me $8 for sep and i would have to come back to close my account. Isaid forget it just close my account. She said they couldn't because i had a credit coming. Can't give me the money and can't close my account. They said they will send me a check and close my account. Regions will nickel and dime you to death.
I am a customer of regions for years and a few days ago was contacted by mr. Peter [Redacted] ( champions gate branch - regions bank) offering me a credit card. I told him that i couldn't afford another credit card. He was checking probably my profile with the bank and at that time, and told me that he knew that i had a personal loan with regions with a fixed interest. He could get me a credit card with 0 % to transfer the balance of my personal loan to that new credit card with 0 % for 12 months.
He also explained to me that once open the credit card the balance in my personal loan would be transferred automatically to this new credit card. He did open the credit card but the balance was never transferred. I waited a few days and asked peter yelverton about it and he said that he was about to call me to let me know that the transferred is not possible because " both loans belongs to the same institution".
Of course he knew that from the beginning and he still sold me a credit card that i don't need. Later he advised me that i can go to any business that i know and pay with the credit card and asked the business to give me the cash to pay off my personal loan. I can not believe that a "financial adviser" told me that. I am completely unsatisfied with this person and with the bank. They sold me something that i don't need and lied to me to probably get his commissions.