MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I had been with Regions for 6 years. When they decided to jump on the big-bank bandwagon and start charging me $4/mo to use my debit card, I decided to start shopping around. I switched to on-line banking; it is a much better deal. Regions back-tracked on their $4 charge, but by that time it was too late. I had already seen the grass was greener elsewhere. I would probably still be with Regions had they not tried their little $4 charge!
I thought I would start banking more at Regions. Right now it is our secondary bank. I HATE the 800 phone number. Why can we not speak with the people we will be working with here in town. Really???? Then you have to jump through the automated system hoops to get a real person. Really??? I might need to go back to PNC.
Slow. Inept. After waiting on the phone for 20 minutes, spent another 30 retrieving a growing list of requirements for a basic request on my business account. After supplying a great amount of personal information, social, and Fed. Tax ID number--not to mention particulars that only I THE CARDHOLDER could know, I was referred to the local branch--THE SAME ONE THAT TOLD ME I COULD DEAL WITH THIS ONLINE. Security is important, BUT THE HURDLES PRESENTED BY REGIONS ARE ABSURD! If you call the 800 number in Birmingham...business credit support, I pray you don't get Brad. He does not know what he is doing and wasted my time. I maintain a $20,000 balance as well as a line of credit and business Visa. NOT ANY MORE REGIONS. I'm done!