I had been with Regions for 6 years. When they decided to jump on the big-bank bandwagon and start charging me $4/mo to use my debit card, I decided to start shopping around. I switched to on-line banking; it is a much better deal. Regions back-tracked on their $4 charge, but by that time it was too late. I had already seen the grass was greener elsewhere. I would probably still be with Regions had they not tried their little $4 charge!
Recently, I had noticed unreasonable amounts of hold time on Certified checks from another local bank. But nothing could have prepared me for the Thievery by Bank that I am currently experiencing...I deposited $30,000 into my Regions Bank from another personal account in another local (Nashville) bank. I can see the funds were taken out of the first bank and yet 5 days later, the thieves at Regions have charged me a $72 overdraft and are still showing that I am 'overdrawn".
I will be in their office Monday morning...I will never ever cross their threshold again...I am disappointed but I must get out of their bank.
Your customer service number is a joke. What makes the people in charge of this system think a person will hold for 8 minutes in order to ask a question of someone in a specific branch of your organization? I don't mind so much pushing buttons ordered by a machine if there is a hope of being connected to a person when i push the appropriate button, but your system is ridiculous!