MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My husband and i keep track of our spending/accounts through regions new "mobile banking" and online banking. I have never seen so many errors in my life! The first problem was when i checked the account it said that we were over drawn 240 dollars, in disbelief i refreshed the page and no change! After some investigation i find that they charged us twice for every transaction made since we deposited a check. I log out and log back in to find that it says that we are 17 dollars overdrawn.
Strangely regions changed the dates that transactions were delayed and withdrawn on a later date.. Specifically 4 days later than when it was made. Leaving us with 4 days of thinking we had more money than we did. I always pay attention to pending transactions and it said that they had gone through. There are 5 over drafted transactions costing 36. 00 for each one. Even though they are under $5 each. Unfortunately.. I am one of the many.
I thought I would start banking more at Regions. Right now it is our secondary bank. I HATE the 800 phone number. Why can we not speak with the people we will be working with here in town. Really???? Then you have to jump through the automated system hoops to get a real person. Really??? I might need to go back to PNC.
Slow. Inept. After waiting on the phone for 20 minutes, spent another 30 retrieving a growing list of requirements for a basic request on my business account. After supplying a great amount of personal information, social, and Fed. Tax ID number--not to mention particulars that only I THE CARDHOLDER could know, I was referred to the local branch--THE SAME ONE THAT TOLD ME I COULD DEAL WITH THIS ONLINE. Security is important, BUT THE HURDLES PRESENTED BY REGIONS ARE ABSURD! If you call the 800 number in Birmingham...business credit support, I pray you don't get Brad. He does not know what he is doing and wasted my time. I maintain a $20,000 balance as well as a line of credit and business Visa. NOT ANY MORE REGIONS. I'm done!