My husband and i keep track of our spending/accounts through regions new "mobile banking" and online banking. I have never seen so many errors in my life! The first problem was when i checked the account it said that we were over drawn 240 dollars, in disbelief i refreshed the page and no change! After some investigation i find that they charged us twice for every transaction made since we deposited a check. I log out and log back in to find that it says that we are 17 dollars overdrawn.
Strangely regions changed the dates that transactions were delayed and withdrawn on a later date.. Specifically 4 days later than when it was made. Leaving us with 4 days of thinking we had more money than we did. I always pay attention to pending transactions and it said that they had gone through. There are 5 over drafted transactions costing 36. 00 for each one. Even though they are under $5 each. Unfortunately.. I am one of the many.
Recently, I had noticed unreasonable amounts of hold time on Certified checks from another local bank. But nothing could have prepared me for the Thievery by Bank that I am currently experiencing...I deposited $30,000 into my Regions Bank from another personal account in another local (Nashville) bank. I can see the funds were taken out of the first bank and yet 5 days later, the thieves at Regions have charged me a $72 overdraft and are still showing that I am 'overdrawn".
I will be in their office Monday morning...I will never ever cross their threshold again...I am disappointed but I must get out of their bank.
Regions Bank, in my opinion, seems like it deliberately does not list all of my transactions in the "Pending Transactions" just so it can have a reason to charge me an overdraft fee because I do not have an account with a significant amount of excess funds in it and hoped I could get a small amount of help until the next month with minimal fees. I also feel that someone thinks I am going to use the money they do not show as being deducted for new transactions. A situation has already arisen when I was charged NSF fees that I would not have been charged if the normal procedure the bank had been using since the account was opened had been used on that particular day. I was given a partial refund of the fees, but I was still out of $35.00 that I should not have been. Also, I was told that I was eligible for Standard Overdraft Protection, but all checks I wrote were returned. On top of that, they were returned a total of three (3) times costing me over $300 - again, a set of fees that should not have been. So, this bank is not on my good side, not that it really matters. And, it can never do anything that will change the way I feel. I have already stated to the BBB that I will never be satisfied with the bank's decision - and, I am still not satisfied, even after the partial refund.