MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My husband and i keep track of our spending/accounts through regions new "mobile banking" and online banking. I have never seen so many errors in my life! The first problem was when i checked the account it said that we were over drawn 240 dollars, in disbelief i refreshed the page and no change! After some investigation i find that they charged us twice for every transaction made since we deposited a check. I log out and log back in to find that it says that we are 17 dollars overdrawn.
Strangely regions changed the dates that transactions were delayed and withdrawn on a later date.. Specifically 4 days later than when it was made. Leaving us with 4 days of thinking we had more money than we did. I always pay attention to pending transactions and it said that they had gone through. There are 5 over drafted transactions costing 36. 00 for each one. Even though they are under $5 each. Unfortunately.. I am one of the many.
To think that we trust this bank with our hard earned money. These people are so untrained and ill-informed it makes your head spin. Personel turnover should be a red flag that this is a place to be avoided. You have been warned!
This bank is so terrible at customer service after years of being with them, that I finally pulled my checking & savings accounts & went to Chase bank who is wonderful! Unfortunately I still have a loan account through Regions.They lost a payment sent to them from Chase. (typical) and racked up tons of late charges on my account. When I asked them to please refund the charges after everything was cleared up. If something got lost in the mail it is not the banks error.
Wow, I don't want to give them even 1 star. Their customer service is NON-EXSISTENT!!!