My husband and I keep track of our spending/accounts through Regions new "mobile banking" and online banking. I have never seen so many errors in my life! The first problem was when I checked the account it said that we were over drawn 240 dollars, in disbelief I refreshed the page and no change! After some investigation I find that they charged us twice for every transaction made since we deposited a check. I log out and log back in to find that it says that we are 17 dollars overdrawn.
Strangely Regions changed the dates that transactions were delayed and withdrawn on a later date.. specifically 4 days later than when it was made. leaving us with 4 days of thinking we had more money than we did.
I always pay attention to pending transactions and it said that they had gone through..
There are 5 over drafted transactions costing 36.00 for each one. Even though they are under $5 each.
Unfortunately.. I am one of the many ...
I am a customer of regions for years and a few days ago was contacted by mr. Peter [Redacted] ( champions gate branch - regions bank) offering me a credit card. I told him that i couldn't afford another credit card. He was checking probably my profile with the bank and at that time, and told me that he knew that i had a personal loan with regions with a fixed interest. He could get me a credit card with 0 % to transfer the balance of my personal loan to that new credit card with 0 % for 12 months.
He also explained to me that once open the credit card the balance in my personal loan would be transferred automatically to this new credit card. He did open the credit card but the balance was never transferred. I waited a few days and asked peter yelverton about it and he said that he was about to call me to let me know that the transferred is not possible because " both loans belongs to the same institution".
Of course he knew that from the beginning and he still sold me a credit card that i don't need. Later he advised me that i can go to any business that i know and pay with the credit card and asked the business to give me the cash to pay off my personal loan. I can not believe that a "financial adviser" told me that. I am completely unsatisfied with this person and with the bank. They sold me something that i don't need and lied to me to probably get his commissions.
They are liars, cheats and thieves. They hold your deposit (even a cash deposit) even though your online account shows that the deposit has been credited to your account, and it shows the amount of the deposit in your available funds, and then they put through all other transactions instantly, refusing to utilize your deposit (made in cash, showing under "available balance"), just so they can charge you $36/item overdraft fees.
Then these fees pretty much negate your deposit, eat it all up, so that any other transactions you perform, confident you have deposited enough to cover everything, are paid out but charged $36/item overdraft fees. In three days, regions charged me $324 in overdraft fees, putting me into a negative balance, even though i should have had a couple of hundred dollars left in the account.
I confronted the manager of my branch, accused her of "creative accounting" and "deceptive accounting prctices" and she just signed and rolled her eyes, like i was too stupid to understand. Yeah, like i would want to pay a $36 overdraft fee for a $4. 99 charge on amazon! These people have found a legal way to steal your money! Beware!!!