Regions Bank has had horrible customer service since the day I opened my account. I took out a loan from Regions and the terms were terrible, but I was young and didn't know any better. When finally trying to settle this loan they dragged their feet and passed my paperwork around to four different people, each one worse at getting back to me than the last. I submitted a check to pay off the loan and weeks later still haven't heard back from them... worst bank ever!
If I could give this bank negative stars I would! Only gave it one star because it would not let me leave the stars empty! We are not customers, thankfully, but we purchased a vehicle from someone that is their customer and got horrible service. First we were told that our check was fraud, which it was not. They refused to give the check back to the customer(which after calling one of the main branches) I have learned that is the normal procedure. They didn't send it to the fraud dept., which one would think if it fraud and you don't want to return that's where it would go. No, instead they processed it and told their customer it would take 7-10 days for the money to get into the account. Not sure how a fraud check all of the sudden is good to proceed with. But anyway, after a week and a half of the run around with these people, the money magically appears in his account. Also, they said the money would be in the account on a Monday, then Tuesday morning before the bank even opens the gentleman who we bought the vehicle from gets an email saying the money is there. I would NEVER use this bank and would highly recommend anyone to NOT use it either!!! The lie, they are very rude, and they hold onto money to make interest on it or whatever else it is they are doing with it! DO NOT BANK WITH THEM!!!!!!!!
They changed their phone numbers online to be an automated 800 number. You can't call an individual branch or ever talk to an actual banker. It is so frustrating to bank with regions. I have been trying to close my account and they can't even do that right. Now I have to go back to the branch because I can't reach them on the phone. Not recommended, not worth the hassle.