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MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Regions Bank Customer Review

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CrystalArk's Profile Image

1 out of 5 marks

Reviewed by CrystalArk

Dec 1st 2011

Too big for its britches, 3 times fraud this year : my debit card, nsf charges took 6 months to clear!

Moved down South to small town with 2 major national banks to choose from. Parents had all their accounts at Regions for 20 some years, so decided to transferred my funds to open a regions account. Told best to link a savings account to my Green life account to eliminate any NSF charges. Would cost only $7 per charge, v.s. $35 nsf charge. Did not believe I would ever need these fees. Boy was I wrong. It seems Regions has poor atm security on their Debit card usage. Not only was my checking / debit card scammed in another state that I had not been to in over 2 years. My debit card was hit 3 times in less than a year! Other friends in

my town and other near by towns were hit with this fraud as well. I was told this by an Regions associate whom called me one evening, asking if I was purchased an X amount at a certain retail store in Florida. No, I was having coffee 3 miles from home in another state far away from Florida. I had not been to Florida for over 2 years. This associate waited over 45 mins., before notification of this theft. This person told me that several debt card hits were made to several people with the same zip code as mind. Near by zipcodes were also fraud by these same theives in Florida. Some fraud transactions were at Airport ATMs, while others were at various Florida Wells Fargo ATMS. For me, this was the third and final blow. I wanted close my account, and this Regions associate only was interested in sending me a new debit card. NO, no way I told them. I was this account closed now. I was then told I could only close down the debit card, as there would be some possible nsf charges to my account, until Regions could verify my transactions history. I had been down this road 2 times before, with each taking anywhere from 2 to 6 months to clear things up. One time $200 was taken out of my account, as another time it was $1200 taken out by thieves. The first time I was traveling in a pacific state, not able to add funds to a Region branch. Adding funds online took for ever.

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Other Regions Bank Reviews

dhinesthacker7's Profile Image

Reviewed by dhinesthacker7

Jun 19th 2015

1 out of 5 marks

15 minute wait time on phone

Why is there no local number listed on your website? I don't have 15 minutes to wait to ask a 1 minute question regarding an existing account!

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Investor123's Profile Image

Reviewed by Investor123

Jun 16th 2015

1 out of 5 marks

Recent Home Equity Loan

I have been a Regions bank mortgage holder for 20 years. I have been a reale state investor for more than 20 years. I recently made application for a home equity loan for one of my properties that has no current debt. I was told I do not qualify for their loan program. I called to get an explanation since I have cash equivalents and monthly income levels that should male the loan amount seem trivial. I was told that their internal credit scoring system did not rate me high enough to qualify. I offerred to provide financial statements including taxes and investment accounts that should mitigate any concern. The offer was not accepted. Overall their customer service was slow and seemed convoluted. They would guarantee a call back the same day which never came. I do not recommend doing business with this bank.

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