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Regions Bank Customer Review

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CrystalArk's Profile Image

1 out of 5 marks

Reviewed by CrystalArk

Dec 1st 2011

Too big for its britches, 3 times fraud this year : my debit card, nsf charges took 6 months to clear!

Moved down South to small town with 2 major national banks to choose from. Parents had all their accounts at Regions for 20 some years, so decided to transferred my funds to open a regions account. Told best to link a savings account to my Green life account to eliminate any NSF charges. Would cost only $7 per charge, v.s. $35 nsf charge. Did not believe I would ever need these fees. Boy was I wrong. It seems Regions has poor atm security on their Debit card usage. Not only was my checking / debit card scammed in another state that I had not been to in over 2 years. My debit card was hit 3 times in less than a year! Other friends in

my town and other near by towns were hit with this fraud as well. I was told this by an Regions associate whom called me one evening, asking if I was purchased an X amount at a certain retail store in Florida. No, I was having coffee 3 miles from home in another state far away from Florida. I had not been to Florida for over 2 years. This associate waited over 45 mins., before notification of this theft. This person told me that several debt card hits were made to several people with the same zip code as mind. Near by zipcodes were also fraud by these same theives in Florida. Some fraud transactions were at Airport ATMs, while others were at various Florida Wells Fargo ATMS. For me, this was the third and final blow. I wanted close my account, and this Regions associate only was interested in sending me a new debit card. NO, no way I told them. I was this account closed now. I was then told I could only close down the debit card, as there would be some possible nsf charges to my account, until Regions could verify my transactions history. I had been down this road 2 times before, with each taking anywhere from 2 to 6 months to clear things up. One time $200 was taken out of my account, as another time it was $1200 taken out by thieves. The first time I was traveling in a pacific state, not able to add funds to a Region branch. Adding funds online took for ever.

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Gregory C's Profile Image

Reviewed by Gregory C

Nov 3rd 2010

3 out of 5 marks

Online Banking Account Details can't be trusted to accurately track spending.....

Regions Bank, in my opinion, seems like it deliberately does not list all of my transactions in the "Pending Transactions" just so it can have a reason to charge me an overdraft fee because I do not have an account with a significant amount of excess funds in it and hoped I could get a small amount of help until the next month with minimal fees. I also feel that someone thinks I am going to use the money they do not show as being deducted for new transactions. A situation has already arisen when I was charged NSF fees that I would not have been charged if the normal procedure the bank had been using since the account was opened had been used on that particular day. I was given a partial refund of the fees, but I was still out of $35.00 that I should not have been. Also, I was told that I was eligible for Standard Overdraft Protection, but all checks I wrote were returned. On top of that, they were returned a total of three (3) times costing me over $300 - again, a set of fees that should not have been. So, this bank is not on my good side, not that it really matters. And, it can never do anything that will change the way I feel. I have already stated to the BBB that I will never be satisfied with the bank's decision - and, I am still not satisfied, even after the partial refund.

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GaZoomIn's Profile Image

Reviewed by GaZoomIn

Feb 25th 2013

3 out of 5 marks

Account Holder for over 20 years, but getting tired of fees etc.

I have been with Regions for, technically, over 20 years. I say technically as Regions bought out my hometown bank years ago. After 17 years at the same branch I moved to another city, within the same state. However, whenever I had an issue to deal with I would have to call my old hometown's branch, as the local branch did not hold my account. Eventually I had to close my account and reopen it at my local branch. Ridiculous if you ask me in this age..

Over the past few years the fees have gone up and up. I am not happy. But after an incident last week I am seriously thinking about changing banks. I wrote my landlady a check for our rent, which I usually pay in cash. Because my landlady does not have an account with Regions bank they charged her $20 to cash the check. So from now on I will have to include that fee in my rent payment.

Thanksgiving my husband cashed out one of his retirement funds. He received a Cashiers Check, so all he should have had to do was deposit it. But... now get this.... Regions Bank held the check for 7 (seven) days before depositing it into our account. Reason, and this is so stupid, since we normally do not make such large deposits they decided that they had to hold it for that long to make sure it was not gained illegally. A cashiers check from a huge national bank, but they had to hold it.

Another incident was our cable company tapping our bank account and several times taking out money without permission. While they admitted their wrong, we could not get Regions to block them from doing so over and over and over again. We proved our case beyond a shadow of a doubt with legal documentation, but Regions refused to do anything. Their recommendation, close account and open new one. Since my husband and I have direct deposit of our income, we would have all kinds of difficulty switching things around etc. Did Regions Bank care? Heck no.

We are looking around for a new bank as I type this. Regions has lost touch with its customers.

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