MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Moved down South to small town with 2 major national banks to choose from. Parents had all their accounts at Regions for 20 some years, so decided to transferred my funds to open a regions account. Told best to link a savings account to my Green life account to eliminate any NSF charges. Would cost only $7 per charge, v.s. $35 nsf charge. Did not believe I would ever need these fees. Boy was I wrong. It seems Regions has poor atm security on their Debit card usage. Not only was my checking / debit card scammed in another state that I had not been to in over 2 years. My debit card was hit 3 times in less than a year! Other friends in
my town and other near by towns were hit with this fraud as well. I was told this by an Regions associate whom called me one evening, asking if I was purchased an X amount at a certain retail store in Florida. No, I was having coffee 3 miles from home in another state far away from Florida. I had not been to Florida for over 2 years. This associate waited over 45 mins., before notification of this theft. This person told me that several debt card hits were made to several people with the same zip code as mind. Near by zipcodes were also fraud by these same theives in Florida. Some fraud transactions were at Airport ATMs, while others were at various Florida Wells Fargo ATMS. For me, this was the third and final blow. I wanted close my account, and this Regions associate only was interested in sending me a new debit card. NO, no way I told them. I was this account closed now. I was then told I could only close down the debit card, as there would be some possible nsf charges to my account, until Regions could verify my transactions history. I had been down this road 2 times before, with each taking anywhere from 2 to 6 months to clear things up. One time $200 was taken out of my account, as another time it was $1200 taken out by thieves. The first time I was traveling in a pacific state, not able to add funds to a Region branch. Adding funds online took for ever.
To think that we trust this bank with our hard earned money. These people are so untrained and ill-informed it makes your head spin. Personel turnover should be a red flag that this is a place to be avoided. You have been warned!
This bank is so terrible at customer service after years of being with them, that I finally pulled my checking & savings accounts & went to Chase bank who is wonderful! Unfortunately I still have a loan account through Regions.They lost a payment sent to them from Chase. (typical) and racked up tons of late charges on my account. When I asked them to please refund the charges after everything was cleared up. If something got lost in the mail it is not the banks error.
Wow, I don't want to give them even 1 star. Their customer service is NON-EXSISTENT!!!